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“Perfect. ” 5 of 5 stars
Review of Hotel Union Square

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Hotel Union Square
3.5 of 5 Hotel   |   114 Powell Street, San Francisco, CA 94102 (Union Square)   |  
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Ranked #79 of 233 Hotels in San Francisco
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Perfect. ”
5 of 5 stars Reviewed July 26, 2014

Stayed for 3 nights.
On arrival the hotel didn't have my reservation even though I'd booked a junior suite directly through their own site and had the confirmation in my hand. After a brief phone call to her superiors the lady at the check in desk upgraded us to the penthouse. A lovely gesture.
I can't vouch for the others rooms but the penthouse is amazing, the private decking area on the roof is just amazing.
Hotel itself is in a perfect location on powell, right next to cable turnaround and union square.
All staff friendly and helpful.
Memorable experience and would recommend to friends and family alike.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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979 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Mexico City, Mexico
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 22, 2014

we stayed there in a sleep and soak room, we chose this one cause my bf and I like to basically be out of the hotel all day long walking and enjoying the city, so for the price/quality it was amazing! is the best location you can get to move around, just all around you have all kind of stores and the cable car few steps from it and the best the bart 1 block away which made it easier to move from-to the airport, my only "but" would be the room is quite dark and hot cause is not facing the main street or a window, but the staff always kept the fans and AC on to receive us in a cool room, it is definitely a personality hotel in decoration and service! honestly if you want a perfect location this is the one..

Room Tip: sleep & soak room- if what you want is a great location, this is a simple room with good price...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Guest Relations Manager at Hotel Union Square, responded to this review, July 31, 2014
Hi Abril,

Thank you very much for your kind words and for choosing Hotel Union Square. We are so glad that you enjoyed your stay with us and found the location ideal for exploring San Francisco. We hope to see you again in the near future!

Kind Regards,
Megan Brandt Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 20, 2014

Totally fit the bill for my business trip and meetings across the Square…However, I will say that I felt a bit weird like I was walking into a 1980's brothel. In Eastern Europe. Designed by Dracula.

Way over stylized,dated, a tad loud and even a little creepy if you're coming in alone and late night as I did from the airport.

Clean, compact, and a bit bare, the rooms are the typical size you would find in the historical buildings of the area.
If you're not used to that or interested in something more luxe, check whether they offer suites, or try a hotel in a modernized building.
The location is convenient to the tourist attractions and the staff was very friendly and knowledgable.
They also offer morning coffee and a Happy Hour with complimentary wine.
I believe there is a very close BART station as well.

Green Features: The did offer a great thing, the opportunity to buy water for the underprivileged when you buy the water in the room…$3 a bottle or so, and you get to help the world! Great!
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domitille M, Guest Relations Manager at Hotel Union Square, responded to this review, July 31, 2014
Dear Traveler,

Thank you for taking the time to post a review on trip advisor. I am sorry that our hotel did not meet your expecations. The last thing I would want is for our guests to feel weird staying at our hotel. Please consider one of our sister properties also located near Union Square on your next visit to San Francisco. Hotel Diva will offer a similar decor with a modern style, and Kensington Park for an elegant style hotel. Once again I do apologize for not meeting your needs, I do hope you change your mind and try one of our sister properties instead. Have a wonderful day.

Lennin B. Ledesma
Guest Services Manager
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Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 18, 2014

The hotel is an average hotel, rooms are not very large and can be a little dark if not facing the main street. All the rooms dont have a safe because of which we were forced to change rooms. However the location of the hotel is fabulous and would recommend it for someone who would like to keep the budget under control.

Room Tip: look for a room with a safe facing the main street.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

If you are looking for a location literally in the middle of the fun and action in San Francisco's must-see Union Square, only to be matched with some of the kindest and helpful hotel staff, Hotel Union Square is a not-to-miss destination!!

We stayed here for 3 nights and adored every moment we had at this property! In the midst of numerous lodging options in Union Square, the lovely boutique hotel is perfect for those who want to eat, enjoy, and shop in the heart of the City while staying at a hotel with a more personable and friendly atmosphere.

What's not to love when you can hop on a cable car right outside the front door (or get onto BART to go to another much desired SF location), have access to virtually any shopping option imaginable, get a great sampling of the delicious food options the city offers, weeknight happy/social hour to meet-and-greet with other hotel patrons, and come back to smiling faces greeting you kindly every time you leave and return!

All the hotel staff we interacted with there, from the hotel front desk agents, to the concierge staff, to the parking attendants, and to housekeeping were so very polite and helpful. Our suite was tastefully decorated with a nice modern flair! Kudos for such a wonderful property that truly is *Personality* plus!! Talk about living up to its namesake as part of the Personality Hotels Collection!

Thanks so much for a tremendously enjoyable stay!!!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Guest Relations Manager at Hotel Union Square, responded to this review, July 22, 2014
Hi calify01,

Thank you so much for sharing your positive experience! We are very glad that you enjoyed your stay with us at Hotel Union Square. We hope you will choose us for your next stay in San Francisco and enjoy all the Personality this city has to offer!

We look forward to seeing you on your next trip.

Best Regards,
Dana Andrews
Guest Relations
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Sydney
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed here in the 'Kids Suite' during Oracle week, (couldn't change dates due to the rest the trip) and yes, rates were very high, but so were all hotels around Union Square. Having spend a week or so prior relaxing in Southern California and Anaheim, trying to find a parking space and walking around the San Fran CBD with suitcases, children in tow etc was an eye opener to say the least but one in the hotel, things calmed down a bit. The hotel had some negative reviews so I wasn't expecting brilliance but I was pleasantly surprised. It's not a 'cookie cutter' hotel where everything is perfect (boring) so if that's what you are looking for, maybe this might not suit. We however loved it, and had a great four days here. The staff were great, the location is perfect and the only challenge was finding parking, which we later discovered was right out the back of the hotel. Nice bathroom and I loved sitting on the window sill looking down on the goings on on Powell St. I'd recommend it.

Room Tip: Go for the funky suites - they are great - space wise
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Guest Relations Manager at Hotel Union Square, responded to this review, July 22, 2014
Hello Traveller,

Thank you for sharing your positive experience! We are glad you enjoyed your stay in the Kids Suite and were able to find a comfortable escape from the city with your family. We hope you will choose Hotel Union Square for your next stay in San Francisco.

We look forward to seeing you soon!

Best,
Dana Andrews
Guest Relations
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Grantham, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

Stayed here for 3 nights and we loved every second we spent in the hotel!
Hotel itself is in a fantastic location, right next to the BART from the airport, tram line, good shopping and right next to decent food joints.
As I planned to get propose here I contacted the concierge before my arrival and he upgraded us to the Dashiell Hammett suite which was a corner room on the 5th floor and wow what a room!! They also supplied us with free chocolates and champagne on the day of the engagement! All the hotel staff we spoke to were polite and helpful. Thanks for a great stay!!!
PS, only downside was that was quite noisy at night, but who cares you're in a city!!!!!!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Guest Relations Manager at Hotel Union Square, responded to this review, July 22, 2014
Hi Traveller,

Thank you very much for your kind words and for choosing Hotel Union Square during your trip to San Francisco. We are so glad that you were able to upgrade for your proposal and enjoyed your stay with us! We hope to see you again in the near future.

Congratulations on your engagement!

Best Regards,
Dana Andrews
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Union Square

Address: 114 Powell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#26 Family Hotel in San Francisco
#56 Business Hotel in San Francisco
#80 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 
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Also Known As:
Union Square San Francisco
Union Square Hotel

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