We had not been to SF in many years and had stayed with friends outside of downtown. We booked Hotel Union Square based on Trip A reviews and loved it! Unbelievably convenient to everything. We did request a quiet room due to comments about the trolley, and the staff was very accommodating in doing so. The wine in the afternoons is a nice touch-just wish they would mix it up a little more instead of serving the same thing every day. coffee in the morning also convenient. The room was very comfortable and a nice size-we had a standard king. Bathrooms have been updated, bed was comfy. The FD agents were all friendly and professional and the Concierge staff extremely helpful and knowledgeable. We met the GM, Tony, as we were departing and let him know how much we enjoyed our stay. He handed me his card and said to call on him personally as we are returning this spring with friends. We will stay here again and look forward to our time at the Hotel Union Square!