We were planning to stay at this hotel but after the cancellation period decided to stay somewhere else given we felt the hotel rooms were small and not updated. The manager, Tony A. was extremely understanding and while disappointed we didn't stay at his hotel, graciously made sure we were not charged and made the entire experience very easy and comfortable for us.

The location of this hotel is superb! You are close to every shop in town! If you want to go shopping go for it, if you are traveling with more than yourself upgrade for 30 bucks to the double double Queen, the single rooms are super small. I've stayed here a few times and they used to have really nice amenities but now you can tell they are trying to lower costs. The decor is very nice, cool, lounge type but retro, now if you are planning to sleep the hotel is RIGHT NEXT to the Powell cable cart so you'll be hearing the chime chime of the cable cart non stop which can get annoying. If you change rooms you might end up on the side where you hear the drunken people outside having fights and such.. It's tricky to get a quieter room. There is no restaurant but the Tad's delivers, now Tad's is one of those restaurants where you will get heart disease if you eat there everyday, is all greasy, meaty, etc. The people in the reception is a 50% 50% also, you can get really nice people (Adam is awesome!) or you can get some really angry people. I don't think I will stay here again since I want to explore better options in San Fran, I did like it before for a few nights.. Like I said in the title.. Depends...

We stayed here for 3 nights last September. It was okay, the location is brilliant. You are literally in the heart of SF! The downside for me was the service. They were lovely people but they did really mess up one of out trips. Sam Francisco was a bit of a stop off for us before we went to Hawaii but the reason I stayed a few nights was because I had been desperate to visit Napa Valley on a wine tasting tour. We booked this the first day we got there to avoid disappointed of no spaces being left but it turns out that the wrote the incorrect time for our pick up of the morning and we missed it. I was so gutted. They just didn't understand how important it had been to be and suggested they would just pay for a taxi for us back to the airport when we were ready to leave. No, that wasn't good enough. We complained and complained then finally they decided to find a personal chauffeur who could drive us to Sonomo Valley and personally take us wine tasting. He was a lovely Russian gentleman and turned out he had some fabulous stories to tell and knew an awful lot about San franciscos history!! We were vey grateful and had a fabulous time. But it was very stressful. Apart from that everything went well. We had booked Alcatraz ourselves back home and went in the evening it was fab. But can I just say oh my god, I had no idea that SF would be so cold!! Being a Brit I thought I was going to California and it was going to be really warm....absolutely freezing. Bring jumpers and jeans and even a hat and scarf for when you travel over the Golden Gate Bridge because it is FREEZING. It was still amazing though. I was quite surprised at how many homeless people were in the city but its nothing to be afraid about, just keep yourself to yourself and its fine. Also, a tip not he cable cars. There is a humongous queue to get on them, especially on the stop which is right next to the hotel so try and get in the queue as early as possible in the day. I wouldn't recommend travelling in them log distance as they are very slow. We used the red tourist busses to get around. They were to easy to catch!!
Oh and the rooms were okay, very old and very dated. We didn't have a room at the front of the hotel as advised by other reviewers and I am pretty glad of that tbh.

Location is in the hustle and bustle near Market and very close to Union Square. Sheets and comforter were good quality. Room wasn't always entirely cleaned I.e., some days they forgot to clean the bathroom. I must admit that I did not feel safe here, and slept with a chair rammed up against the door.