Room was small but clean and in good condition. Much nicer than it appears from the outside. Free parking if you get there early before the lot gets full, which is a huge bonus in San Francisco. What truly sets this hotel apart though is the customer service. Bruce was so friendly and drew us maps to get all around town by public transportation, which worked out well. He was extremely knowledgeable about the city and gave us a lot of great tips. Would gladly stay here again.