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“Great Location, Nice Room” 3 of 5 stars
Review of The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
4.0 of 5 Hotel   |   335 Powell Street, Union Square, San Francisco, CA 94103 (Downtown)   |  
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Special Offer
Cable Car Package!
Ranked #82 of 235 Hotels in San Francisco
New York City, New York
Senior Contributor
26 reviews 26 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great Location, Nice Room”
3 of 5 stars Reviewed August 28, 2014

The Westin St. Francis is right on Union Square which is where all of the fancy stores and tourists stay.

Our room was really nice and spacious. I didn't really see what all the talk about the 'Heavenly Shower' was about but that's okay. My only complaint is that the plumbing would make a lot of noise during the night - enough to wake me up. Every time someone in the room next to us or above us would flush their toilet, the pipes would bang and noise in our walls.

The building itself is beautiful and historic.

A nice place to stay in the heart of the action.

Room Tip: Rooms in the new section are nice.
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Green Features: The Westin offered a $5 voucher if you chose not to have your room cleaned, bed made, replaced the towels, etc. We did not take them up on the offer but it was nice to have the option.
  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, September 2, 2014
Thank you for choosing the Westin St. Francis and for sharing your experience with us. I am happy to know you enjoyed the historic charm of the hotel and had an overall pleasant stay in the heart of San Francisco. We look forward to welcoming you back again very soon.
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3,366 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (760)
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Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 28, 2014

I enjoyed my stay here - the location is excellent and close to everything and I had a pretty large room and bathroom. However, I was staying in the old part of the hotel which, quite frankly, needs an update badly. The room looked OK and the chandelier in the room was very nice but there was a musty odour, discoloured carpets and old bathroom fixtures. Also, the room was not sound proof at all and the noise from the traffic, cable cars and the live entertainment was easily heard - and it was quite noisy at times. I did like the environmentally friendly nature of the the hotel with recycling bins and the ability to opt out of housekeeping (with a $5 voucher to spend on meals as well). Also, all the staff I encountered were lovely but with a substandard room, no free wifi and the noise issues, I'm not sure if I would stay here again.

Green Features: Very impressed with the effort made to be more environmentally friendly than most other hotels - well done.
  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, August 29, 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I am happy to inform you that we will begin a refresh project of our guest rooms in the Landmark building very shortly. I am most pleased to know that you otherwise enjoyed your stay and found our staff to be very friendly and helpful. We look forward to welcoming you back again soon.
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San Francisco
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed August 27, 2014

I'm a Bay Area native, have always wanted to stay here and finally got the chance. The location and history are fantastic. But sadly, room maintenance is at the bottom of their priority list. The old wing, which is the only place to stay, was sad, dank and warn. The upside is that I probably spent more time eating/drinking in Union Square and looking at my room from the outside rather than the inside. Overall, if you're staying in SF (and you should!), you can do much better than the St Francis (and you should! )

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, August 29, 2014
Thank you for choosing the Westin St. Francis and for your feedback. I am pleased to inform you that we will shortly be moving into a refresh of our guest rooms in our Landmark building. We are very excited for this project and we very much look forward to welcoming you back soon.
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Montevideo, Uruguay
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 27, 2014

The location is unbeatable, right in Union Square, surrounded by the cable cars, shoppings and dining options.

The building is a hallmark of the city. And it provides everything you'd expect from a Westin hotel.

As almost every hotel in San Francisco, the rates are rather high. But you can look for good opportunities particularly when there's no conventions in town.

The rooms are rather small and the internet costs are still too high. But this seems to be business as usual in SF.

Overall, a very good cost/benefit ratio.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, August 28, 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I am pleased to know you enjoyed your overall stay with us and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2014

Making reservations at this hotel is the most challenging thing I've ever done. First they don't have it, then they find it for a different date, then they correct the date but it's a different rate. NO TWO PEOPLE can confirm the same info. To top it off, the down comforter had 3 stains: one looked like old blood, the other 2 were yellowish. Go figure. Just stay away from here all together.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, September 2, 2014
Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I regret to hear of your experience and would like to better understand to rectify the matter. Please private message us at StFrancisGM@westin.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 26, 2014

I just returned from a stay here, and although the accommodations were pretty nice (I think we got a better room as SPG Gold members), the staff seemed disorganized, understaffed and not up to the task (despite coming across as well-meaning). We called ahead for a crib, but it wasn't there. Arriving at midnight, there was no bellhop around. We asked for the crib immediately and had to call back an hour later to ask again. The safe was broken and I wasted a morning trying to get someone to fix it, when it was already broken upon my arrival so I don't understand why they didn't fix it previously. Minor complaints, but when you spend this kind of money, you expect good service.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, August 27, 2014
Thank you for choosing the Westin St. Francis and for sharing your valuable feedback with us. I regret to hear of the issues experienced during your stay and share your feedback with the appropriate department heads in order to ensure these issues do not happen moving forward. We hope to be able to welcome you back again in the near future.
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UK
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 25, 2014

We booked this hotel through a travel agent as we knew nothing about San Francisco. The location is brilliant. The sense of being part of SF history is great too. Our first room smelt a bit odd, musty. We unpacked and my son noticed the carpet in the closet was wet. I tried not to let it bother me and went for a walk, but when we returned, i realised that the toilet cistern must be leaking into the closet. It was getting late and my children were very tired. The front desk were great. We were moved that night to a parlour room of a suite in the old building, which showed how lovely the old building can be if you are lucky or pay extra, and the following day were moved to the new block which is almost like a totally different hotel, really comfortable, clean, modern. I would stay here again, but only if I knew I would be in the new tower.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, August 26, 2014
Thank you for sharing your feedback with us! I regret to hear of the initial issues you experienced with your first guest room but am happy that our front desk team was able to turn it around and fix the problem. We have just completed a full guest room renovation in our Tower building and will be moving on to refresh the guest rooms in the Landmark very shortly. We look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Luxury Hotel in San Francisco
#54 Family Hotel in San Francisco
#61 Business Hotel in San Francisco
#66 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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