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“In the heart of union square” 4 of 5 stars
Review of The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
4.0 of 5 Hotel   |   335 Powell Street, Union Square, San Francisco, CA 94103 (Downtown)   |  
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Cable Car Package!
Ranked #82 of 235 Hotels in San Francisco
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“In the heart of union square”
4 of 5 stars Reviewed November 11, 2013 via mobile

In the heart of union square ....Great location right on the square......... Rooms are good its in an older building but they are in great condition Beds were great Front desk was very helpful.


I would stay here again if I were to visit San Fran.

Stayed November 2013, traveled as a couple
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3,366 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rocklin CA
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 11, 2013

Ho hum......we got talked into a double queen room which the front desk told us had "just a shower" not a tub. Really though it was a room for the disabled, although that was not mentioned. The room was large and nicely furnished, but truly the bathroom was for a disabled person, and the shower - well it was interesting. This room was in the "Landmark" building which may be code for paper thin walls. We heard our neighbors ALL night long and I think they were just talking in regular voices although it sounded amplified. I have an issue with expensive hotels using cheap toilet paper and scratchy towels - really how much more could it cost???? We got no sleep, sadly and no one seemed to care.

The hotel though is on Union Square which is nice, and houses Michael Mina's restaurant and the lobby bar was hopping - loved our bartender who was quite showy!

Room Tip: Tower not landmark building is my best guess
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, November 22, 2013
Thank you for your feedback and for choosing to stay with us. I am sorry to hear your were not satisfied with your guest room. We offer a variety of room types to choose from. It is great you were about to experience Bourbon Steak and enjoyed yourself. I hope we have the opportunity to welcome you again.
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Waterford, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2013

Stayed here for 5 nights the end of October/start of November on Honeymoon.
The location was perfect, right on Union Square where the hop-on, hop-off tour buses have stops and right on the Cable Car line down to the Wharfs.
The room and bathroom were massive and oh so comfortable. Perfectly clean.
We were in the Tower, on the 20th floor so had no issues with outside noise.
Check in and check out were handled efficiently, friendly and professionally but the real stars of the show are the concierge staff. The two staff we dealt with for two different queries (didn't catch their names) could not have been more helpful and friendly. They really went above and beyond to find out the information we needed and left message at our room for us. The staff at the New Yorker in Manhattan (see my other review from today) could really learn from the staff here.
If I was to stay in SF, I would definitely stay here again and will reccommend it to anyone else travelling.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, November 20, 2013
Thank you for choosing to make us a part of your Honeymoon. Congratulations! I am excited to hear you truly enjoyed your stay. We look forward to welcoming you back again.
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Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

Fun, long weekend girls trip, with first timer's to San Francisco........ and we could not have chosen a more perfect Hotel than The Westin St. Francis.
Location was just excellent...shopping, dining, cable cars...everything within walking distance. We even walked to Pier 39 via China Town.....just fabulous!
Yvonne checked us in, and she was simply lovely! As we arrived very early (10AM)....our rooms were not quite ready, but our bags were quickly whisked away to a secure area and several recommendations made to "while the time". Within an hour the Front Desk called to say rooms were ready. The Hotel itself was absolutely magnificent! Our suite of rooms were very very elegant, spacious, quiet and sparkling clean...and the Heavenly Beds? Well....Heavenly!!
Room Service (very large Breakfast) for 5 was delivered within 25 minutes...exactly correct, hot and delicious!!!
The Westin St. Francis is a "Must Return To" Hotel!!!!
Thank you so much for taking our "girls weekend trip" to a new level!!!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2013

Stayed with Starwood Points and had a very nice experience.

It's a big hotel right in the middle of the shopping district. Upbeat and efficient staff. Nice, clean rooms and a comfortable bed. Our odd-number room on the 22nd floor had beautiful city views.

Bathroom is just okay and the towels need to be replaced but I would definitely return to this hotel.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, November 20, 2013
Thank you for staying with us and for your review. We couldn't agree more that we have a great, convenient location. It is wonderful you found our staff upbeat and excellent and enjoyed our signature Westin Heavenly beds. We look forward to welcoming you on your next visit.
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Bangkok, Krung Thep, Thailand
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 11, 2013

My room was in the older tower. The room was somewhat small but adequate for a stay alone and the furniture was quite tired and plain. The bed and blanket were super comfy. There was a serious security flaw as my room was at the end of the hallway right in front of the elevator that was located at the Oak Room end. The problem is this elevator was open to all ie. had no security card requirement! The breakfast buffet at the Oak Room was average, nothing special and some plates were filthy with food stains. The location of the hotel was amazing! All types of shopping from luxurious brands to discount stores and a variety of restaurants were within walking distance. Union square, Saks, Macy's were less than 1 block away! Moscone convention center was a 5-6 block pleasant walk away. Overall would like to stay here again due to the convenient location but the room would be too small for a family stay.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn, Michigan
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 11, 2013

The hotel lobby, restaurants and stores are great. The rooms not exactly how shown on the internet. For the money, the rooms are very small. The hotel was very clean and everyone was very friendly and helpful. The Starbucks in the hotel is limited to hot drinks only and do not serve the full menu options. I would stay there again if I qualified for a Starwood Hotels discount or other promotional discount.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, November 20, 2013
Thank you for choosing to stay with us and for your review. I am pleased to hear you enjoyed your stay and found the lobby, restaurants, and shopping arcade great. I am sorry to hear you were not satisfied with your room. We offer many different room types that vary in size. I hope you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Luxury Hotel in San Francisco
#54 Family Hotel in San Francisco
#61 Business Hotel in San Francisco
#66 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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