DISCLAIMER: OUR STAY IS NOT YET COMPLETE AND AS SUCH THIS REVIEW IS SUBJECT TO CHANGE:
My husband and I are currently staying at the Warwick Hotel in San Francisco for 9 nights while on business. We booked this hotel specifically because of the wonderful memories I had of staying at the Warwick New York City, another branch of the official International Warwick chain of "boutique"-style hotels. Unfortunately, immediately upon entering the front lobby - a tiny room off the sidewalk guarded by two glass doors which one must awkwardly open outward whilst struggling with luggage, etc - which consisted solely of a generic, cheap looking reception desk and not much else. Seated in this strange, blandly decorated and almost dismally lit space was a casually dressed woman with no name tag, who gave us no greeting whatsoever and while checking us in - for NINE nights - treated us with absolutely no respect beyond that you would give a stranger asking for the time. After somewhat rudely informing us that she required $75 for a "deposit" (duh - just do it), she ran our credit card and read us a room number, closing with "the ice machines are broken so you have to come downstairs if you want ice." Charming.
Exhausted, we arrived to our room to find that the door was completely ajar... which though presumably accidental was obviously alarming and a lack of proper preparation on the staff's end. We knew the rooms were tiny, so that didn't bother us much, but upon settling in we noticed a few really basic things seemed "off". First, there was no room service menu, because, as I found out when I called the same woman at the front desk after she had to check with her superior because she "wasn't sure", there IS NO ROOM SERVICE. Also missing from the room were standard motel-grade materials like basic pieces of literature as to where to eat, what to do with laundry, etc., etc., There was literally nothing in the room aside from a bed, an armoire, two tiny tables and a couple obviously not complimentary bottles of water. No instructions or list of amenities to be found. Too tired to care, we dropped the cause and went to wall greens and had a dinner of Pita chips and cheap wine.
I'm appalled that this "newly renovated" building has somehow succeeded at passing itself off as worthy of the Warwick name, a hotel chain I had once thought to be strictly associated with small scale, boutique-style elegance, at which the personal and exceptional service, unique aesthetic beauty and "one of a kind" rooms and locations within their respective cities made staying at any other "flashly", "central", "famous" or notoriously pricey hotel seem flashy and tasteless.
I cannot speak for the rest of the locations in North America or Worldwide as of yet, but let it be known, as the trip advisor site and score for this hotel was recently relaunched and completely wiped due to the renovations, that most certainly in terms of personnel, staff, and overall "experience" this hotel falls fall short of what I would expect not only of the Warwick name, but thus far, of just about any roadside Marriot or Days Inn I've ever been to - at least there they smile and say "Welcome, Mr. so and so!" and smile at you when they hand you your door key to your $69 suite. No such luck here - and we shelled out a pretty dime for our 9 nights. As far as the facilities go, again, underwhelmed. It seems haphazardly designed without any thought as to any semblance of creating consistent interior aesthetic/ambience - as artwork, furniture, electronics and fixtures all seem carelessly and mindlessly thrown together in haste - and seem to nonsensically encompass aesthetic / artistic styles that span nearly 400 to 500 years, with absolutely no thought present behind the juxtaposition among them, which is immediately clear to even the most un-trained eye. Basically, the room looks "weird". To add insult to injury, surface space like table tops and counters are extremely limited - making it difficult to store or even put down one's most basic luggage items anywhere but the middle of the floor - while in our experience, unnecessarily and disproportionally HUGE pieces of furniture (a victorian armoire?!) occluded a significant portion of the room and were of no storage value whatsoever on the inside or outside - which in addition to eating up essential spatial real-estate in a room that already has extremely little to begin with - seems almost like a conscious lack of effort to optimize space in a logical and practical manner. The comical size, mismatched style and total impracticality of use of the armoire in our tiny room didn't help to not add insult to injury, either. Perhaps Federal-style a Desk, with a chair, would be nice? A table? Set of Chairs? Hell, anything.
I sit here writing this review having not finished our stay, and should my experience continue to deteriorate over the week or somehow rally, I will amend the review as such, as I have no intention of flaming my former-favorite hotel chain in the world, even if this favoritism was based solely on my NYC experience and on the fanciful narratives, descriptions, and reputation that the Warwick name carries.
This place is no Warwick. I don't know what this is.
- Official Description (provided by the hotel):
- Situated just two blocks from Union Square, amid the city's theater and art scene, the newly renovated Warwick San Francisco embodies a luxurious home-away-from-home style where hospitality is paramount and well-being is the ultimate goal. Fusing the building's authentic history with modern hospitality, the hotel features 74 individual guest rooms, which includes 20 suites, each designed in the traditional Beaux-Arts method and exquisitely styled with unexpected contemporary touches. The Warwick San Francisco is located at 490 Geary Street. ... more less
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- Also Known As:
- Warwick Hotel San Francisco
- Warwick San Francisco
- San Francisco Warwick