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“Really delivers the goods” 5 of 5 stars
Review of The Ritz-Carlton, San Francisco

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The Ritz-Carlton, San Francisco
5.0 of 5 Hotel   |   600 Stockton Street, at California Street, San Francisco, CA 94108 (Chinatown)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #13 of 233 Hotels in San Francisco
Certificate of Excellence 2014
Dix Hills, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Really delivers the goods”
5 of 5 stars Reviewed 2 days ago NEW

We were upgraded to the Club Level to Room 859. Had a great view of the Coit Tower. Room had recently been renovated and it was beautiful. Alexander in the Club Room arranged a wonderful car and driver to the Napa Valley. Angel our driver was just great!
Everyone went out of their way to make our stay memorable. Would love to return.

Room Tip: Our room was very quiet and it faced Powell.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    27
    4
    3
    2
    0
See reviews for
4
13
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Sarasota, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The room we had felt dirty and outdated, especially for a place that charges $500 or so a night. Staff was courteous and room service was awesome. Overall though way overpriced compared to other hotels in the SF area, probably won't be going back to the Ritz on our next vacation out west.

  • Stayed September 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review, yesterday
Greetings Robert,

My thanks for the feedback and comments. I appreciate the positive comments on room service for which I will share with my team. In regards to the comments regarding old and tired, your stay must have been prior to our recently completed over $30 million dollar renovation that included a full redo of our guestrooms that turned out beautifully. I hope you have the chance to return and give us your thoughts. I wish you well

Kind regards,

Bruce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, CA
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was the 4th or 5th time we have stayed and first since the 30 million dollar renovation.

Overall the service was excellent and the Club Level always exceeds our expectations.

The only fault is the Check In process. Other reviews here also point to Check In being a weak point in Customer Service. The Front Desk did a very poor job accommodating us on our 1 hour early arrival.

After some dissatisfaction, the Club Level did make amends which will definitely bring us back to this Hotel.

It is pretty funny when people complain about the location being on top of a Hill. This is San Francisco and being in the Nob Hill district of the City is actually a luxury. A high rent district in a high rent city.

Overall we will be back; probably though with UBER the entire stay since no need to rent a car from the airport if you are just staying local. $72 for valet is a little steep.

Cheers

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really enjoyed my stay and found them taffy to be super helpful, especially with giving suggestions for things to do nearby. The location is an easy walk to Union square (a bit of ann uphill heart waker on the way back) and to north beach.

The bed was one of the most comfortable I have ever slept in.

The rooms are nice and fresh feeling, but not particularly big. The bathroom is functional, but from an older era. But neither of these "short-comings" take away from the feeling of the place, which is that you are a pampered guest enjoying them best of the best.

Breakfast at Parrallel 37 was delicious.

  • Stayed April 2015, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 5 fantastic nights on the club floor. Staying for a much needed getaway and only left the hotel 3 times. The staff was the best. They all made sure I had whatever I needed. I got a package that included transportation to and from airport. I intend on writing a letter to the manager letting him know how much I enjoyed the accommodations as well as the outstanding service I received throughout my stay. I will certainly be back soon.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We had high expectations when going to the SF Ritz-Carlton but we were very disappointed.

Checking in was to start a real problem. On the web page the hotel stated that they had a special check-in for children and some gifts to be given. I called a few days before to inform we had two children with us and gave their names. As we arrived there was nothing at all for the children and for sure no special check in. The room was not ready and when it was, there was no extra bed as we had asked for. When we came back from dinner late, the bed was still not there.

After asking about the check in, thw cleaner brought presents for the children in form of some drawing kits you get in cheap restaurants and two T-shirts with the Ritz logo. The quality of the T-shirts were so bad I would not even let our kids sleep in them. I don't mind if there is nothing special for kids, but then the hotel should not put it as a reason to pick this hotel.

Apart from this, the hotel feels dated and too busy as if the really try to squezze every last buck out of it.

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce G, General Manager at The Ritz-Carlton, San Francisco, responded to this review, 1 week ago
Dear Andreas,

Thank you so much for your review. I did notice that you stayed almost 8 months ago. Since you were here, we have had a $30 plus million dollar renovation which I hope you will have a chance to experience. We have also augmented our Ritz Kids program and have a separate Kids check in station adjacent to the front desk. The service issue you mention has been shared with my team as a learning moment and as I mentioned, I hope will come back and see the tremendous changes the renovation has made to this beautiful hotel. I wish you well and thank you again for taking the time to share your comments.
Warm regards,

Bruce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently visited the Ritz Carlton for the second time in about nine months. The renovated guest rooms are beautiful. The service is superb. The food in the bar is great. Concierge was pleasant and informative. A perfect urban hotel and my favorite in SF.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Francisco

Address: 600 Stockton Street, at California Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in San Francisco
#4 Romantic Hotel in San Francisco
#6 Luxury Hotel in San Francisco
#38 Business Hotel in San Francisco
#41 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Francisco 5*
Number of rooms: 336
Official Description (provided by the hotel):
Set within a 1909 landmark building in the scenic neighborhood of Nob Hill, The Ritz-Carlton, San Francisco, the city's only AAA Five-Diamond hotel provides convenient access to the best of San Francisco and features the historic cable car right outside its doors. Offering globally-inspired California cuisine and seasonal cocktails at Parallel 37, the largest luxury Club Level experience in San Francisco, and recently renovated guest rooms and suites as well as meetings and special events space, the 336-room Ritz-Carlton, San Francisco provides the ultimate in personalized Ritz-Carlton service, comfort and luxury. The hotel received a "World's Best Award" by Travel + Leisure for 2014 and Conde Nast Traveler has placed the hotel on the "Gold List" as the top San Francisco hotel for 17 consecutive years. ... more   less 
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Also Known As:
The Ritz-Carlton Hotel San Francisco
San Francisco Ritz Carlton
Ritz San Francisco
Ritz-Carlton San Francisco

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