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“Best Club Level on the West Coast” 5 of 5 stars
Review of The Ritz-Carlton, San Francisco

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The Ritz-Carlton, San Francisco
5.0 of 5 Hotel   |   600 Stockton Street, at California Street, San Francisco, CA 94108   |  
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Savor Breakfast for Two
Ranked #23 of 235 Hotels in San Francisco
Fullerton, California
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
75 helpful votes 75 helpful votes
“Best Club Level on the West Coast”
5 of 5 stars Reviewed December 3, 2012

The RC SFO is a wonderful hotel with all of the "traditional" RC trappings. I am NOT a big fan of RC moving towards contemporary design and furnishings. The SFO property is perfectly located and within walking distance (if you are in reasonably good shape) to the wonderful shopping district and the Wharf. Cable car stop is only a couple of blocks away.

The Club Level has, in my opinion, the BEST food and beverage presentation on the West Coast. A wonderful abundance of lunch and heavy evening bites and salads that make for a perfect location to have a light lunch and glass of wine or champaign if you don't want to step out at any given time. The CL staff are outstanding in every way, always helpful, cheerful and willing to assist with local travel and dinner plans. A house car is available on a first come, first serve basis.

Room Tip: Book in advance as much as possible. The wife and I have a tradition of spending New Year's at t...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,018 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012 via mobile

With the Ritz you expect great service, and I would rate the San Francisco Ritz as the best of the different Ritz's I have stayed at across the world. Our board members were treated like kings and queens and the facilities were great. But the personal service we received from seemingly every staff member here, from the restaurant hostess volunteering to help me with the wifi access, to the bartender explaining the service philosophy and why she loves working at Ritz, to the concierge who proactively asked if I wanted a bottle of water after I returned from a morning run; really set this hotel apart.

Stayed October 2012, traveled on business
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Elk Grove, California
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 21 cities Reviews in 21 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed November 23, 2012

Arrival: I arrived early and pulled up in the porte-cochère (fancy, huh?). No one was immediately available to provide assistance. Valet parking is the only option at the hotel and it costs $64, plus taxes, a night. There is a parking garage down the block though (down the hill).

Check-in: I was pleasantly surprised that a room was available when I checked-in (a huge plus!). Elite status affords complimentary internet access (a savings of $14.95 per 24 hour period). Check-in took no more than a couple of minutes and I was on my way to my room.

Room: My room was on the same floor as the lobby – there are floors above and below the lobby because the hotel is built on a hill. There is no view to really speak of other than other buildings. There is a lack of privacy if you leave the windows drapes open because you can clearly see into the other windows in the buildings across the street. The room was wonderfully ordinary (there's no "WOW" factor) with signs of normal wear and tear such as a stained chair, pillows, etc. (rooms were last renovated in 2006). The one TV was rather small. There is a DVD player (a small selection of DVDs are available at the Front Desk to rent). You can make your own coffee/tea in your room, too (complimentary). Closet space is sufficient. Lighting is sufficient. My room afforded a great deal of natural light in the morning when the drapes are open. BTW, the blackout drapes did great keeping light out if you want to sleep in, if you can get over the ambient street noise that trickles to your room. Oh, did I mention the windows actually open? Because they do. The A/C is very robust and very much appreciated.

Bathroom: The bathroom was nicely appointed with double sinks, a combination shower/tub, and a separately enclosed toilet. The shower amenities are branded “The Ritz Carlton”. No complaints here, although I wonder why the hotel isn’t using a well known brand like Bvlgari (maybe in their more expensive rooms, perhaps?).

Food: There is an okay selection of food on the room service menu. Room service was quick and the food prices are on par with any comparable hotel. An American breakfast through room service is $38 per person. The customary room service fees are as follow: $5 delivery charge, sales tax, and a 21% service charge. My dinner food I ordered was mediocre at best – my fries were stale and tepid when it arrived. Food at the hotel’s restaurant (Parallel 37) was much better. Breakfast was delicious and the prices were comparable, minus all room service fees.

Check-out: On the informational invoice the hotel slipped under my door the day of check-out (who does that?) there was some billing issues. This was resolved quickly, but much like everywhere else, check your bill to make sure you’re getting your package amenities and any elite level benefits you’re entitled too taken off your bill.

Service: In one word, underwhelming. For what the room lacked (“WOW” factor), I had hoped the hotel would excel in the service department. Let me preface this by saying that staff were in no way rude or anything, just only, uh, nice. I guess I didn’t get the impression that the service was commensurate with a luxury hotel. I almost felt like I was wasting the concierge’s time when I asked him a question, we boxed our own food at the hotel’s restaurant when we had leftovers, and it was a hit or miss if the doorman opened the front door (I can open my own door, but I know the Four Seasons SF always has a doorman or two at each of their two main entrances to open doors for their guests)… small details, I suppose. However, I was most impressed with the housekeeping staff – they were always super friendly. Years ago, I stayed on the Club Level and the experience was awesome! I wish I would have stayed on the Club Level again this time around.

Miscellaneous: For leisure travelers, try booking a package. I booked the Bed and Breakfast package that included breakfast ($60 credit, food only) and valet parking. The hotel has an on-site gym (but I didn’t check it out). The hotel is close to Union Square for shopping and Chinatown.

Overall: All else equal, rate per night wise, I probably will stay at the Four Seasons or St Regis when I return to San Francisco. I wanted to rate the hotel 3.5 stars but gave it 4 because I can overlook the lack of finesse of some of the hotel’s staff because I paid such a great rate!

Room Tip: Try asking for the highest room possible to avoid street noise (hopefully it’s better up there).
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 20, 2012

I stayed on the club level, and let me tell you-I've stayed at my fair share of 'club levels' - this was by far the best! The assortment of food and drink available throughout the day was impressive as was the associate (or two) manning the desk. They were always pleasant and helpful. The room was gorgeous and very clean. I travel all the time and this place was one of the best!

Room Tip: if you're there on business and not planning to go out to dinner a lot- the club level is great!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2012

We stayed here the last two nights of our two week honeymoon. This was the fourth hotel we had stayed in during the honeymoon, and by far they went the most out of their way to give us a special stay. They upgraded us to a deluxe room at check-in, and the first night when we came back to the room, they had put rose petals on the bed and left a tray of chocolates with a card. The room was so so nice, very clean and recently redone but not overall modern, just very luxuriously appointed. There are bottles of water for free (things like that some high-end hotels really nickle-and-dime you for) and we loved the evening turndown. Housekeeping was excellent - very thorough. The location is pretty quiet - not a lot of street noise. The staff was all very friendly. Our room's location required a lot of walking from the elevator, but not a big deal for us, and there's nice artwork hanging in the hallways. The bathroom was very nice, all marble with a big bath/shower combo and nice toiletries. Overall this was the perfect, relaxing and romantic place to end the honeymoon!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wayland, Massachusetts
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 13, 2012

The service is great, and the rooms are elegant and very comforatble. But, the place is layed out very strangely. The lobby is on the 4th floor and my room was on the 5th and there was no stairway available, so I had to make an endless walk to the elevator to go down one floor. Also, the gym is fine, but the "spa" is 2nd rate and worn. Overall, you are much better off at the Four Seasons.

Room Tip: See if you can get an outside room facing west with a view of the harbor.
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Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luanda, Angola
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 11, 2012

Stayed here for a long weekend whilst in town for the opera. I've previously stayed elsewhere in San Francisco but decided to stay here for a change as my corporate rate was a great deal compared to the best online rates for other top hotels in town.

Pros:
Great location with most of downtown within easy walking distance (provided you like walking up/down steep hills), although the California/Van Ness cable car does stop on Stockton right next to the hotel.
Staff were excellent and very welcoming and helpful.
Check-in was very prompt but they got my Marriott Rewards status wrong (although this was noticed at check-out and the receptionist did apologise!).
My room (king size facing the inside courtyard) was very comfortable and quiet, in fact the bed was one of the most comfortable hotel beds I've slept in in a while. The room was always spotless when I returned after being out for the day and it was nice to have complimentary bottled water (for which far too many hotels still charge!).
As other reviewers have mentioned, the windows do open, so it is nice to get some fresh air rather than relying on aircon the whole time.
There was certainly a lot going on other hotel, but it felt relaxed and never rushed.

Cons:
Some of the corridors are looking a bit sad. A good lick of paint and someone to straighten the wall mounted lights would help!
Often had to wait too long (once nearly five minutes when then the restaurant wasn't even busy) to be shown to a table for breakfast.
As other reviewers have mentioned, there was a lack of useful power sockets in the room and the ones on the desk did not work.
The wi-fi in the room was very slow and unstable, probably the worst I've experienced in a major hotel. It may have had something to do with the room location as wi-fi was better in the lobby and restaurant. But this shouldn't be an issue in any any hotel nowadays and if I had been here on business, this would have been a major issue as the connection didn't remain up long enough to download more than one email at a time.
I don't like the new coffee filter and paper cups Marriott has rolled out, and in a hotel like the Ritz-Carlton, it just looks cheap and out of place.

The Ritz-Carlton certainly is a great hotel and I would stay here again but it just needs to sort out a few little things.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Francisco

Address: 600 Stockton Street, at California Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in San Francisco
#14 Business Hotel in San Francisco
#19 Family Hotel in San Francisco
#30 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Francisco 5*
Number of rooms: 336
Official Description (provided by the hotel):
The Ritz-Carlton, San Francisco is nestled in the heart of this amazing city, but miles away from an ordinary experience.Escape to this luxury hotel in San Francisco today. The Ritz-Carlton, San Francisco is a Tier 3 property in The Ritz-Carlton Rewards.This San Francisco luxury hotel features 336 guestrooms and suites, Parallel 37 - Ron Siegels chic, new restaurant, bar and lounge and a recently expanded, state of the art fitness facility, and much more. All just blocks from mainstay landmarks. ... more   less 
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Also Known As:
The Ritz-Carlton Hotel San Francisco
San Francisco Ritz Carlton
Ritz San Francisco
Ritz-Carlton San Francisco

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