I am usually unimpressed with luxury hotel service, and rarely find them worth the price. The Ritz-Carlton SF is the exception. Live in the area, and wanted to stay in the city for a nice weekend, love the old-world-elegant beautiful building so choose the R-C. Location is good, had been there for events and like it. Was contacted by the concierge via email after making reso, was incredibly personal and helpful in suggesting restaurants, etc. Not just impersonally doing the expected and suggesting the usual, but genuinely engaged. She also followed up afterward, which was nice. Service was IMPECCABLE, from the parking valets to checkout, incredibly professional, all too unusual these days. Spa just OK, more of an afterthought, the only thing that didn't knock my socks off. Had a two room suite on the inside away from street, so totally quiet, a rarity in a city. Had dinner in the Dining Room, tasting menu with wine pairing, was excellent. Service out of this world, many people very discreetly attending to our every need. Real wood burning fireplace in the lobby bar, another rarity in a city! Breakfast in the clubby style bar was very good, less formal than the big breakfast room. You will not be disappointed.

We just returned from a weekend in San Francisco at the Ritz Carlton. This was our first time in the city and we loved it. The Ritz was also a good choice. The hotel location is great - central to Chinatown, Union Square and cable car line/stops to the Ferry port and Fisherman's Wharf. We stayed on the club floor. As usual, the service was fabulous. They helped us with restaurants and car service, and recommended we go to the ferry port on Saturday where there was a unbelievable farmers market. Breakfast, cocktails and the cookies were excellent; the early evening offerings were just okay. Our room #831 was very large and beautifully decorated, but the location wasn't good - we were right off the club floor kitchen and had virtually no view (view blocked by the front facade and roof line). I got the feeling that maybe this room isn't used often because it was missing the clock radio and the water coming from the sink faucet was initially brown. Overall, the service, as you'd expect, was excellent, the Club very good and our room was average for a Ritz property.

Just spent one week at the Ritz Carlton on business. First, the staff is top notch. Everyone was warm, helpful and professional. The rooms are spacious and comfortable I did not hear anything from my neighbors in the week I was here. To previous postings, yes, you do get road noise (some honking, braking, etc), but hey, this is a city, so that goes with the territory. The bed was very comfortable. For us, Nob Hill was close enough to Convention center, restaurants and shopping, but far enough away from the more crowded streets below. A special thanks to Robert the Concierge and the housekeeping staff. The breakfast buffet is very good, albeit expensive. The only complaint is that the fitness facility is small, dark and has limited equipment. The pool, however, is very nice.

Stayed in this hotel for four nights in January. First of all, this hotel is in a poor location with no cafes/restaurants located (very) nearby. Second, the hotel is very dated, dark, and in need of a refurbish. It felt like a haunted house in some parts. The staff were hot & cold. Great concierge, but they have staff that stand mid-lobby for no apparent reason. They never greeted us, smiled...nothing. I sat in the lobby for about 25 minutes one afternoon and watched a young lady stand near the front entrance and just ignore people. Weird. The room service was very pricey (to be expected), but the food was not good at all. In a vibrant city like SF, there are so many great choices, even better in the "five star" leauge so you would think they would step things up to compete. Old fashioned, Old Building/Rooms, Way overpriced. $59.00 per night (the most expensive valet in the city according to our limo driver) for parking, no self offered... plus city tax! Don't waste your time or money. Check out The Four Seasons, The St.Regis, Mandarin Oriental or even The Palace Hotel. All above and beyond much better choices. Safe travels!