We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall the hotel is very good but make sure to get the earplugs” 4 of 5 stars
Review of JW Marriott San Francisco Union Square

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added JW Marriott San Francisco Union Square to your Saves list
JW Marriott San Francisco Union Square
4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel) (Union Square)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Stay for Breakfast!
Ranked #50 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
Greenville, South Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Overall the hotel is very good but make sure to get the earplugs”
4 of 5 stars Reviewed July 13, 2014

Location: the hotel's location is excellent. It is close to Union Square and very good restaurants. The only problem and a BIG one is that there is a fire station close by and the sirens keep you up all night. I am a light sleeper so the first night only slept for a couple of hours. Then I understood why in the hotel services book at the room they had a section dedicated to serene sleep and offered guests with complementary earplugs. The next morning I requested mine and slept well...but I did not heard my phone alarm:)
Service: the service is very good. Room service is good. Try the flatbread pizza!
Room: the rooms are very well appointed. The size is good. They are clean and modern.

Room Tip: Ask for the highest floor!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,184 reviews from our community

Traveler rating
    507
    454
    150
    52
    21
See reviews for
199
343
56
350
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 12, 2014

We really liked this hotel. Great location and very clean and well decorated. The rooms are airy with well appointed bathrooms. Communal areas are lovely and spacious. The only improvements required are: free wifi in rooms and space in fridge for guests to use without having to buy items in it.
Would recommend this hotel to all.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philly
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 12, 2014

Nice quality hotel. Well designed and tastefully decorated spacious rooms. Wireless internet, the pet peeve of mine at hotels across the globe, was spotty but otherwise this hotel met expectations from a JW. Location is very convenient.

Stayed July 2014, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
Top Contributor
253 reviews 253 reviews
56 hotel reviews
Reviews in 92 cities Reviews in 92 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed July 9, 2014

I stayed here 10 years ago when it was a different brand and there have not been too many upgrades. Check in was efficient if a bit slow. Part of my floor/ carpet was soaking wet, I reported it yet nothing was done. Someone must have dumped a bucket of water, at least that is what I hope. The room was clean and well maintained and with the notable exception of wet socks no surprises.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado, United States
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is one of the best Marriott properties that I have stayed in. The entire staff was extremely friendly. The hotel was very clean. The service was excellent. The restaurant and bar created a really nice place to get out of the room. Too bad it was on business or I could have enjoyed it much more. We did have to pay a corkage fee in main area to open our own bottles of wine but it was a great place to eat as well!

Room Tip: Get a high floor on the east or west side of the hotel.
See more room tips
Green Features: This hotel was green and did a good job with creating an environmentally friendly place to stay.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 7, 2014

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the location is good and convenient to Union Square. Breakfast was enjoyable with cheerful and speedy service, a wide choice of good quality food and represented good value for the area. Overall a sound choice and excellent value for money. Heartily recommended.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
59 reviews 59 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 6, 2014

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close.
We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week.
The hotel itself is everything you would expect from an upscale establishment. We will return next year when we visit SF again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to JW Marriott San Francisco Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotel in San Francisco
#27 Green Hotel in San Francisco
#33 Business Hotel in San Francisco
#47 Family Hotel in San Francisco
#48 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, HotelTravel.com, BookIt.com, Priceline, Marriott, Hotwire, Otel, TripOnline SA, Odigeo and Tingo so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

Owners: What's your side of the story?

If you own or manage JW Marriott San Francisco Union Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.