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“Overall the hotel is very good but make sure to get the earplugs” 4 of 5 stars
Review of JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
4.0 of 5 Hotel   |   515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel) (Union Square)   |  
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FREE Wi-Fi For Members
Ranked #56 of 233 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Greenville, South Carolina
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Overall the hotel is very good but make sure to get the earplugs”
4 of 5 stars Reviewed July 13, 2014

Location: the hotel's location is excellent. It is close to Union Square and very good restaurants. The only problem and a BIG one is that there is a fire station close by and the sirens keep you up all night. I am a light sleeper so the first night only slept for a couple of hours. Then I understood why in the hotel services book at the room they had a section dedicated to serene sleep and offered guests with complementary earplugs. The next morning I requested mine and slept well...but I did not heard my phone alarm:)
Service: the service is very good. Room service is good. Try the flatbread pizza!
Room: the rooms are very well appointed. The size is good. They are clean and modern.

Room Tip: Ask for the highest floor!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Carmen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,454 reviews from our community

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Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

We really liked this hotel. Great location and very clean and well decorated. The rooms are airy with well appointed bathrooms. Communal areas are lovely and spacious. The only improvements required are: free wifi in rooms and space in fridge for guests to use without having to buy items in it.
Would recommend this hotel to all.

Stayed July 2014
Helpful?
1 Thank Alisonew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philly
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

Nice quality hotel. Well designed and tastefully decorated spacious rooms. Wireless internet, the pet peeve of mine at hotels across the globe, was spotty but otherwise this hotel met expectations from a JW. Location is very convenient.

Stayed July 2014, traveled on business
Helpful?
1 Thank rutigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
357 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 stars Reviewed July 9, 2014

I stayed here 10 years ago when it was a different brand and there have not been too many upgrades. Check in was efficient if a bit slow. Part of my floor/ carpet was soaking wet, I reported it yet nothing was done. Someone must have dumped a bucket of water, at least that is what I hope. The room was clean and well maintained and with the notable exception of wet socks no surprises.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank Frederico1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado, United States
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is one of the best Marriott properties that I have stayed in. The entire staff was extremely friendly. The hotel was very clean. The service was excellent. The restaurant and bar created a really nice place to get out of the room. Too bad it was on business or I could have enjoyed it much more. We did have to pay a corkage fee in main area to open our own bottles of wine but it was a great place to eat as well!

Room Tip: Get a high floor on the east or west side of the hotel.
See more room tips
Green Features: This hotel was green and did a good job with creating an environmentally friendly place to stay.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank JimCrypto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 7, 2014

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the location is good and convenient to Union Square. Breakfast was enjoyable with cheerful and speedy service, a wide choice of good quality food and represented good value for the area. Overall a sound choice and excellent value for money. Heartily recommended.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
118 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 6, 2014

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close.
We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week.
The hotel itself is everything you would expect from an upscale establishment. We will return next year when we visit SF again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#30 Luxury Hotel in San Francisco
#32 Business Hotel in San Francisco
#34 Green Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates):
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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