My husband and I stayed numerous times at the Marriott in San Francisco located at 55 fourth street in SF. We always enjoyed our stay there!
We were not impressed with the staff at the JW Marriott When we arrived we carried our own luggage inside the building ,While staff members watched .Oh they did open our car door. We placed our bags on a bell mans cart,Then a staff member ran up handed us a claim ticket and shooed us away.We then went up to check in that was pleasant . We then went to our room we wanted to freshen up before our meeting ,The room way nice but had been freshly painted the outside balcony still had a large amount of plastic where they were still painting.We had to wait almost a half hour for our bags to be brought up to the room. The bellman insisted he receive a tip he just stood there ,Of course we tipped him. As a matter of fact ,All the Staff were so pushy for tips even for a bucket of ice (the hotel wouldn't allow us to get it ourselves) We stayed two nights at this Jw Marriott .We tipped to the tune of almost $250.00 to this pushy lazy staff. The bed linens were Not changed and were clearly soiled,The maid also did not vacuum or wipe anything down ,We were happy just to receive clean tiles. My husband works for the Government (The hotel would not honor any discount ) That was okay ,We also own a Rare Coin and Jewelry Company ,It was the principal of the matter. I am also disabled and at the other Marriott at 55 fourth street ,I was not charged for handicap parking .This hotel charged us approx. $88.00 a night. When we arrived back to the hotel the second night of our stay the valet parking attendant rudely stated he thought we had checked out??? What an insult ,I explained to him we were staying two nights . He rudely gave us another claim ticket for our auto. I then went inside to talk to someone at the front desk ,Their was a young dark haired Asian man there, He also was nasty, All I wanted to do was make sure we were Still booked for two nights ? He told me yes ,Then I asked about the parking situation with handicapped parking ? He stated Each Marriott was independently owned and operated and their Hotel Valet was Separately ran and they had nothing to do with Valet (what)...I then had valet bring our auto back we moved it to the corner where their was a handicap parking on the street. upon checking out that next day we carried our own bags down ,I waited for my husband to get the car ,While I waited I could hear the Valet parking attendants laughing goofing off. I wanted to go back in and talk to someone at the check in desk ,But after the Nasty Rude person I spoke to the night before I was frankly a little Scared to. After my husband brought the car round four of the valet parking attendants ran over to open the doors really pushy ,My guess is they wanted More Tips.Hum maybe because they were holding their hands out with their palms up?
When we received our bill for a regular room two nights stay ,We were charged two nights valet parking even though we moved the car. The bill came to $880.00 without any room service or anything else.
Wow I don't ever want to pay to be treated this way again.I did make a call after we returned back home to Reno Nv. I spoke to someone who was very kind ,However it had been over 24 hours and he could not adjust the bill.. Please everyone Beware!
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Orbitz, Cheap Tickets, HotelTravel.com, Priceline, Booking.com, TripOnline SA and Tingo so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott San Francisco Union Square Hotel San Francisco
- San Francisco Jw Marriott
- Marriott San Francisco
- San Francisco Marriott
- Pan Pacific Hotel San Francisco