We booked a Junior Suite (Room 501) here for our 6 nights in San Fran, & couldn't have hoped for better. Plenty of storage in the bedroom, & the lounge area was terrifc with a view of Union Square. Great bathroom amenities. Our room was right near the 5th floor 'lobby', one of 2 floors where the complimentary breakfast & evening wine & cheese was served. There was plenty of choice for breakfast, to eat either in the 'lobby or take back to your room, and the evening wine was a fabulous opportunity to meet other travellers & exchange tales. Extra chairs & seats from our room were regularly moved to the 'lobby' to accomodate the group. Whilst there are no coffee making facilities in the room, all day coffeee & fruit is available on the second floor. Goodnight cookies & a bottle of water is also left in the lobby of each floor every night . Most guests seemed to be returning guests over a number of years - a sign of the quailty of the hotel. All staff were exemplary in service. It was lovely to be recognised by room staff as well as reception staff, and this adds to the feeling that the whole hotel is like a big family home. This atmosphere & its location, a few steps from Union Square, make this an ideal place to stay in San Francisco. We wouldn't choose anywhere else.