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“Enjoyed the stay. Good location. Would stay again!” 4 of 5 stars
Review of The Inn at Union Square

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The Inn at Union Square
3.5 of 5 Hotel   |   440 Post Street, San Francisco, CA 94102   |  
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Ranked #4 of 236 hotels in San Francisco
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S Wales
Top Contributor
196 reviews 196 reviews
168 hotel reviews
Reviews in 113 cities Reviews in 113 cities
146 helpful votes 146 helpful votes
“Enjoyed the stay. Good location. Would stay again!”
4 of 5 stars Reviewed October 7, 2013

So its Oracle World (circa 60,000 people) and the Americas cup is in town. Having heard horror stories of people staying in 'conference hotels' across the bay and having an hour's commute each way, we booked well in advance through hotels.com. We stayed 5 nights. £255 (~$400) for the Sat night. £155 (~$235) for the week day nights (per room) all fully inclusive of tax, etc. We were very happy with the selection.

Firstly it's an older hotel and long and thin. So all the room are off a corridor with a small breakfast/lounge area at the end of each corridor. The rooms are relatively small by US standards but perfectly adequate and comfortable. There is no aircon (a ceiling fan and heating) which was fine for us (late Sept). Decent quality shampoo, etc.

Very friendly and helpful staff. The wifi worked pretty well. One morning my PC would simply not connect but the tablet was fine. Likewise a colleague had the same issue a different morning. I guess all the available connections had been made. It's increasingly an issue as everyone has so many devices.

A real hit is the (free) wine and cheese laid out on 2 of the floors in the lounge area. My colleague and I had some interesting chats over wine and cheese with other guests. Whilst we were there there was plenty to go around and it was very pleasant.

The free breakfast is in the same area. Again on 2 floors. Standard stuff, perfectly adequate with bagels, breakfast buns, cereals, etc. Orange juice and coffee. There are trays to take your breakfast back to your room which is what i did every day. There is only seating for 4 people there and then it's full!

There is no coffee in the room but a kettle and coffee/tea at end of each corridor. I'm not a huge fan of these arrangements but at least they had water there so you didn't have to go back to your room to fill the kettle.

The gym is just around the corner. You can get a day pass from the hotel front desk for $15. But, if you want to go more than 3 times go directly to the gym and get a weekly pass for $45. The gym is commercial and well equipped. It really is just round the corner. Open 7am - 7pm weekends and from 5:30am on weekdays.

I'd happily stay there again. Great location and very good value.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, October 9, 2013
Dear Guest,
Thank you for your kind comments regarding your stay at the Inn at Union Square during the Oracle conference. We are happy to hear you enjoyed our complimentary amenities including WiFi, breakfast, and evening wine hour. We're pleased you found our location in the heart of Union Square to be ideal during your stay. Our friendly and helpful staff are always there to please and assist guests as needed. We hope to have the pleasure of your company when travels return you to San Francisco

At your service,
Norbert Mede
General Manager
Inn at Union Square
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 7, 2013

This is a small, quintessential San Fran hotel that is a 1/2 block to union square. We stayed here for 2 nights in the beginning of October. It is conveniently located near all public transportation and easy to get to using the BART line from SFO. The staff are incredibly nice and helpful. I will however reiterate that this is 3 star hotel. It is very clean, but the rooms are small and contain some visual defects such as cracked bathroom tiles. The biggest complaint is that this hotel lacks air conditioning (which made our 5th floor room quite stuffy). The breakfast is nice but small and can be enjoyed in your room if there is no where to sit. Overall, a nice place to stay for a few nights.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Top Contributor
111 reviews 111 reviews
78 hotel reviews
Reviews in 48 cities Reviews in 48 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 7, 2013

..another place I'd been booked, which was not well reviewed. This is a small, European-style hotel just off Union Square, about 4 blocks (slight uphill, easy walk) from the Powell Street BART station. Staff are very friendly. My room was small, but nicely laid out; comfortable bed; window faced a wall, but the it opened and there was a nice fountain bubbling in the alley. They offer a nice continental breakfast, wine/cheese, and cookies. No fitness center, but they can get you passes to one nearby. Wifi is free, worked well. Overall, not particularly high end, but a great value for SF. I would stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte- Brazil
Top Contributor
123 reviews 123 reviews
97 hotel reviews
Reviews in 96 cities Reviews in 96 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed October 6, 2013

Hotel has a excellent location in Union Square,close to everything: cable car, restaurants,15 minutes walking to Fisherman Wharf.
Friendly staff , especially helpful reception and confortable rooms.
Coffee and tea were available all day in breakfast area, at 08:00 p.m with fresh baked cookies.
Problems:
Hotel has small area for breakfast,at the end of corridor,same area used for cheese & wine happy hour, in each floor. Space is small,enough for a table with four chairs, and a bench. Sometimes guests to have to take wine standing or give up.
And I had to take breakfast standing because of no place to seat. Quality of breakfast was OK, but sometimes without seats.
It´s too much for a hotel that costs around US$400 a day.
No AC in rooms, and sometimes was warm inside room, because of warm weather in San Francisco.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, October 7, 2013
Dear Valued Guest,
We appreciate you sharing your comments regarding your recent stay at the Inn at Union Square. We are happy to hear you enjoyed our friendly and helpful staff, central location, comfortable rooms and fresh baked cookies each evening. We are sorry to read of your challenges with our breakfast area in the mornings as it appears this detracted from your stay. This is valuable feedback and will be taken to heart to ensure our guests are completely satisfied with their experience. We hope to have the pleasure of serving you again soon, when travels return you to San Francisco

At your service,
Norbert Mede
General Manager
Inn at Union Square
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Texas
1 review
5 of 5 stars Reviewed October 3, 2013

The Inn at Union Square provides better service than most four star hotels. From the continental breakfast, to daily wine/cheese tastings, evening cookies, and nightly turndown service with chocolates and complimentary bottled water, and complimentary shoe shine, the service could not have been better. The front desk staff were welcoming and attentive and always willing to assist with any request. The King Deluxe room was small, but spotless and very comfortable. Location was amazing. We were half a block from the cable cars and within two blocks of all other transportation options. There were plenty of good restaurants nearby. The only amenity that was lacking was air conditioning. We were there during a fairly warm period in September and the room was a little stuffy at night, even with the windows opened.

Room Tip: Breakfast and afternoon Wine/Cheese receptions are served daily on Floors 3 and 5. Floors 4 and 6 m...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown Square, Pennsylvania
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 2, 2013

My friends and I stayed at the Inn at Union Square and were very pleased with our choice. The location is perfect, breakfast is quite good, and the afternoon wine and cheese was a bonus. Our only disappointment was that the rooms were not air conditioned and the weather was quite warm during our visit.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 27, 2013

A great location right next to Union Square within reach of all tourist areas and within walking distance of a variety of places to eat. Breakfast is provided in a central area and we took it back to our room to enjoy at our leisure. A plus was the evening wine and cheese event. After a day of sight seeing it was lovely to meet up with other guests over a glass or two of wine and enjoy a chat before heading off for dinner. Coffee and tea were available at the end of the corridor all day and the evening cookies were freshly baked. What singles this hotel out is the customer service. Wayne-the manager- provided us with maps and complimentary wine tasting tickets when he heard we were heading to the wine country and Ann at reception even helped us to the car with our luggage.

Room Tip: Upgrade to a junior suite for a bit more room.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, September 30, 2013
Dear Valued Guest,
Thank you for taking the time to comment on your most recent stay at the Inn at Union Square. We are so pleased to hear that you enjoyed your experience at our hotel in the heart of San Francisco. From our complimentary breakfast and evening wine hour to our great central location in Union Square and our personalized and friendly service, we strive to provide the very best experience possible for our guests.

We hope to again have the pleasure of your company soon, and often.

At your service,
Norbert Mede
General Manager
Inn at Union Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Inn at Union Square

Also Known As:
The Inn At Union Square Hotel San Francisco
The Inn At Union Square Hotel
Hotel At Union Square
At Union Square Hotel
Address: 440 Post Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#4 Family Hotel in San Francisco
#5 Business Hotel in San Francisco
#20 Romantic Hotel in San Francisco
#27 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Inn at Union Square 3.5*
Official Description (provided by the hotel):
The Inn at Union Square is truly an urban retreat, in classic San Francisco style. The intimacy of our 30 elegant and restful rooms and suites provides the setting for our gracious staff to tend to your every need. From greeting you by name to making sure you have an umbrella when it rains- it is our pleasure to serve you. The Inn is located steps from Union Square- the city’s center for shopping, theatre and dining. If business is on the agenda, it is an easy stroll to the Financial District or the Moscone Convention Center. The Inn at Union Square is away from the crowd, in the center of everything. ... more   less 
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