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“Lovely hotel” 4 of 5 stars
Review of The Fairmont San Francisco

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The Fairmont San Francisco
5.0 of 5 Hotel   |   950 Mason Street, San Francisco, CA 94108 (Nob Hill)   |  
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Special Offer
20% Off Room/Food & Drink
Ranked #16 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
Somerset
Top Contributor
67 reviews 67 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
95 helpful votes 95 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed July 18, 2014

As soon as you walk into the vast, ornate foyer you see that this is a hotel that must need a lot of upkeep .. and they do it really well. Plentiful front desk staff made for an efficient check-in, welcome after a long journey.

My room was on the 12th floor of "The Tower". Huge window and great view over the south of the city which was a fine backdrop to my stay.

The room was large and comfortable, the bathroom also ornate, also roomy, and the housekeeping exemplary. Having read TripAdvisor in advance I registered for the Fairmont "President's Club" and received free internet access for the whole of my stay. I also received complimentary use of fitness clothing provided by the hotel for the duration ... a lovely touch.

I liked pretty much everything about the Fairmont. Staff were really good, and Concierge Monica excellent. I usually went to cafes but the one day I had breakfast there it was good although pricey. I used the bar several times for coffee, again, efficient service.

Struggling to think of many negatives. There were a lot of dogs staying and I would normally avoid a hotel which welcomes pets, being allergic to animal fur. But it wasn't an issue here, perhaps because housekeeping was so good.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review, July 23, 2014
Thank you for your kind words about the hotel. We are very pleased to hear you had such a nice stay with us. As you mentioned our lobby is quite grand and one of the most beautiful in the City. We pride ourselves on delivering excellent service, so it's nice to hear of your interactions with the staff. We are a pet-friendly hotel, and it's nice to hear your allergies didn't act up too badly as a result. Thanks again and we hope to welcome you back in the near future.
Sincerely,
Lucas Schumacher
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948 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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Epernay, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Great location atop of Nob Hill perfect for exploring San Fran. Concierge very helpful and came up with some good places to eat. Very comfy beds, good quality bed linen, great service - Kids loved the breakfast buffet. Would def stay here again. Free wifi and gym if President club member ( free to join).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 17, 2014

Just finished a 3 night stay here and could not be happier. This place is beautiful. I stayed in a newly renovated room with a queen bed. After long walks all over SF, the bed was SOOOOO comfortable.
The staff is incredibly kind and helpful. The Concierge found me tickets to a baseball game and took care of all the details. When we decided to take the Muni to the game she outlined exactly which bus and train we needed to take.
The restaurant and bar downstairs is very nice. We watched the World Cup in the Bar and could not have been happier. Something fun about watching a futbol game with people from all over the world. Great fun!
We had the breakfast buffet one morning. It was nothing special, but it was very delicious. The staff was great. $30 bucks for the breakfast buffet was a little high, but not unexpected at such a fantastic hotel.
I will stay here again!

Room Tip: Ask for a room facing outside the hotel.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review, July 22, 2014
Thanks for your kind words about the hotel. I'm pleased to hear you enjoyed your time with us and found service so useful. I can imagine what an exciting experience it must have been watching the World Cup with people from so many different backgrounds. Thanks again for your kind words and we hope to welcome you again in the future.
Sincerely,
Lucas Schumacher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 16, 2014

Stayed at this property for 2 nights in late June. The lobby of the hotel is beautiful and classy, but no one sleeps in the lobby, so let's get to the room. The standard room we had on 6th floor was recently renovated. The room was spacious and tastefully decorated. We were very comfortable and noted no wears and tears.... until we walked into the bathroom, which looked like it was stuck in the 80's. I'm talking shower curtain, orange marble and absolutely no space to put your packed toiletry bags.

This is a fine establishment and I just don't understand why the hotel will update the room but not the bathroom. If the bathroom update is pending, then put the guests in another room that is complete and have a consistent theme throughout. If this was any other hotel not in the same class, I would have overlooked it but I just don't think the lack of attention to details should be practiced by management of a fine establishment.

We enjoyed the view from the top of the hill while walking about outside. While we frequent S.F., this is our first time staying at a hotel on top of the hill. We like walking the city, so the location of the old historic hotels up the hill is not ideal for someone that likes to walk.

Wifi is not free.

Room Tip: Ask for a room that is fully refurbished rather than partially done.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

No doubt a top hotel; bell and concierge were excellent, so too the front desk staff; rich in tradition. The building is magnificent and location atop nob hill is wonderful. The corner suite was top quality and recently refurbed. I did, however, forget to pack my CDs so was unable to have any music in our room (I did say it was traditional; at least the grammar phone had gone).
The general quality won't disappoint but the hotel does lack character and atmosphere.
The web site's description of the gym is outrageously inaccurate. It is smallish, dingy, not staffed to the hotel quality and gets packed with locals. It swayed us to try Fairmont, but we won't get caught again (this is our 3rd trip to the city).
The Fairmont (Savoy) London is in a totally different class.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review, July 22, 2014
Thank you for your comments about the hotel. I'm pleased to hear you enjoyed your room and found the hotel top notch. We strive to be the best and we appreciate your feedback as it gives us motivation to continue to improve. I'm sorry to hear you found the website description of the gym to be inaccurate. Thanks again and we hope to welcome you again to The Fairmont San Francisco.
Sincerely,
Lucas Schumacher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 15, 2014

There were some great last minute booking deals from the hotel which brought it well within our holiday budget and we couldn't have made a better choice. The hotel is classy without being precious and the attentiveness of staff is second to none. The location was excellent for transport links or even walking to places like Union Square, Chinatown, the financial district or Fisherman's Wharf

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review, July 22, 2014
Thanks for sharing your feedback on your stay with us. I'm pleased to hear you enjoyed your visit and were able to find a great last minute deal. We pride ourselves on service, and feel this is what differentiates a good stay from a great one. Thanks again and we hope to welcome you again in the future.
Sincerely,
Lucas Schumacher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Top Contributor
54 reviews 54 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stayed 4 nights in a Main Suite Building, it was exquisitely decorated and extremely cozy. From checking-in to the restaurants, to the room service and the housekeeping, everything was flawless. I find the hotel to be well located although the walk back to the hotel is very steep. The coffee shop has very good pastries and the UPS store located in the basement proved to be very useful.

Room Tip: Flywheel app for taxis in SFO worked nicely for us
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSF, Online Marketing Manager at The Fairmont San Francisco, responded to this review, July 22, 2014
Thanks very much for your kind words about the hotel. I'm thrilled to hear you enjoyed your time with us and four our main building suites so beautiful. We are very proud of the renovation and feel they add an element of modern decor to our historic luxury. Thanks again for your kind words and we look forward to welcoming you again in the future.
Sincerely,
Lucas Schumacher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont San Francisco

Address: 950 Mason Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
#11 Family Hotel in San Francisco
#20 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Fairmont San Francisco 5*
Number of rooms: 591
Official Description (provided by the hotel):
World-renowned, The Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of the hotel coupled with its reputation for impeccable service promises a truly memorable experience. Known for turning moments into memories for leisure and business travelers alike this luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century. Each of the San Francisco hotel's spacious guestrooms and suites have been elegantly updated including flat screen TVs, Frette linen ensembles, pillow top beds, and MP3 docking stations.In addition to its 591 guest rooms and suites this luxury San Francisco hotel offers fine dining with three renowned restaurants and lounges, as well as 55,000 square feet of spectacular function space. With a panoramic view of the City and the Bay from high atop Nob Hill, The Fairmont San Francisco hotel presents an unmatched blend of luxurious accommodations, elegant meeting spaces and superb services, which make for an unforgettable stay. ... more   less 
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Also Known As:
The Fairmont San Francisco Hotel San Francisco
Fairmont San Francisco
Fairmont Hotel San Francisco
San Francisco Fairmont

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