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“Generally great, a few disappointments” 4 of 5 stars
Review of The Fairmont San Francisco

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The Fairmont San Francisco
5.0 of 5 Hotel   |   950 Mason Street, San Francisco, CA 94108   |  
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15% Off Room/Double Miles
Ranked #20 of 236 hotels in San Francisco
GreenLeadersGold level
Winchester, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Generally great, a few disappointments”
4 of 5 stars Reviewed today NEW

THis hotel is like all Fairmont properties - grand, lavish and polished. We stayed here for 6 nights in July and had a great time - the location is perfect for both trips into the city and for trips to the wharf etc, with very good transport links around the hotel. The staff are polite and courteous and as you'd expect the food is also of very high standard.

The only disappointment/frustration I had was with the turn-down service, which was inconsistent and pretty shoddy at times. It does sound petty and like I'm nit-picking, however I travel a lot, and stay at a wide variety of hotels and this is the first on where I've actively noticed the housekeeping service was not great.

It's not going to affect the quality of your stay, but for a top-tier hotel with top-tier pricing, you expect a top-tier package overall.

Room Tip: Free wifi if you're a President's club member, otherwise it's $14 per day, which is insa...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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156 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Bergen, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed yesterday NEW

Really a great hotel, superb rooms and services, fantastic view and location and historic site, unique interior and atmosphere too. We will come back soon, this was almost like home, expensive but worth every dime ...,.......,...........

Stayed July 2014
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San Francisco
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wow! will be the first words out of your mouth. The friendly doorman will help you with your luggage as you enter the very impressive lobby, so lush, so classy, so 5 star looking. The front desk agents are friendly, informative and make sure all your needs are taken care of. The concierge will always suggest great restaurants and help you get those hard to get Alcatraz tickets. The rooms are gorgeous and huge with all the amenities you will ever need. The hotel is gorgeous and in a central location. I love how the Grace Cathedral and Hunnigton park are just accross the street. The food in the lobby is fresh and delicious , my cocktail was perfect. I love just chilling In the lobby in those big comfy chairs. Yes, you feel like you're on vacation in this hotel. Excellent customer service and everything you need at your fingertips thank you!!

Room Tip: Only the 18th floor and up has a golden gate view but all the rooms are fab
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogdensburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

Great hotel to stay when in San Fran. Beautiful Lobby, very grand. Fitness center is awesome. Convenient to both the Bart and Trolley to get around. Not far from Chinatown as well. Room was clean, bed was comfortable. Be careful with room bar, if you even touch the items the sensor picks up that you used the item. Our room bill had charges from even the vibrations of taking out the Keurig to make coffee in the morning. Great service at front desk and concierge. Extremely helpful and courteous. Awesome views from our room, and we got a great rate on the internet, including free parking. Would definitely stay here again if we could get the deal we did.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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Toronto
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

In the past, I have been let down by some of the Fairmont properties in Canada - while their settings are scenic, the rooms are very dated in some and service not always the greatest. I am pleased to say that wasn't the case with Fairmont San Francisco. Superb location with great vistas all around and very classy, spacious and comfortable rooms. The huge walk-in closet was a nice surprise. Service was excellent and front desk staff and bellmen were always happy to answer all the questions coming from someone new to the area. Very central with the California cable car access practically on the doorstep or the Powell - Mason/Hyde lines a block away. That said, if you have asthma issues like me, take it slow and steady while walking as the climb to the hotel from most directions is fairly steep - small price to pay for the great views and a superb experience.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Coto De Caza, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

San Francisco's crown jewel. Hotel located easy distance from all major attractions. Corner rooms have great views. Join the President's club, it's free and you get free wifi and a lot of other perks. Staff is well trained, and always exceptionally nice. Take the time to look at the vintage photo's that hang on the hall way walls. I stay here for business but wake up feeling like I am on a vacation.

Room Tip: Corner rooms facing the bay have breath taking views.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goodlettsville, Tennessee
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

my sweetheart decided to treat my daughter and grandson (and us) to a night at the Fairmont while we explored the city, before they flew home the next day. we all enjoyed the hotel, an amazing breakfast (spinach and heirloom tomato eggs benedict, mmm) and the best cup of coffee in the whole wide world. the beds and pillows are the ultimate in comfortable, the staff was extremely friendly, knowledgeable and not stuffy in the least. we had a beautiful city view from our room (614), rode the cable car a block away (a highlight for my 5 year old grandson) ate a block or so away at nob hill cafe, (recommended by staff). you know, san francisco is just a great town - and I m not a city person ! the only negative I have is that they want to charge you for wifi unless youre in the presidents club, and I found that to be totally out of line for what you pay for a room. even crappy hotels give you free wifi.

Room Tip: I seriously doubt you could get a bad room here...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Fairmont San Francisco

Address: 950 Mason Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in San Francisco
#5 Green Hotel in San Francisco
#9 Luxury Hotel in San Francisco
#13 Romantic Hotel in San Francisco
#20 Business Hotel in San Francisco
#22 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Fairmont San Francisco 5*
Official Description (provided by the hotel):
World-renowned, The Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of the hotel coupled with its reputation for impeccable service promises a truly memorable experience. Known for turning moments into memories for leisure and business travelers alike this luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century. Each of the San Francisco hotel's spacious guestrooms and suites have been elegantly updated including flat screen TVs, Frette linen ensembles, pillow top beds, and MP3 docking stations.In addition to its 591 guest rooms and suites this luxury San Francisco hotel offers fine dining with three renowned restaurants and lounges, as well as 55,000 square feet of spectacular function space. With a panoramic view of the City and the Bay from high atop Nob Hill, The Fairmont San Francisco hotel presents an unmatched blend of luxurious accommodations, elegant meeting spaces and superb services, which make for an unforgettable stay. ... more   less 
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Also Known As:
The Fairmont San Francisco Hotel San Francisco
Fairmont San Francisco
Fairmont Hotel San Francisco
San Francisco Fairmont

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