Arrived and told that we had booked a room without an outside view. After we complained, we were upgraded to a garden/city view (Beware of this when booking special offers!!!). Free gym membership and wifi for loyalty club members. Look out for Amex 3 nights for the price of 2 deals! Very good location, close to China Town, North Beach. Good transport links and very good cleaning staff (paid attention to detail). Staying in such a nice place made our trip even more memorable.

Very classy. We were going to stay here but ended up somewhere else. We did have a couple of drinks at the lobby bar and they were good and reasonably priced. The lobby of this hotel would be hard to beat anywhere in the world.

I was here for a business trip. I've been in a lot of very expensive, and a lot of very inexpensive hotels in my life. This may have been the hands down WORST, at any price point. I have never in my life experienced such bad service. At first I thought it was the guy serving us at our corporate dinner event, who acted like he wanted to throw the drinks in our face each time he served us (his name was Antonio). He repeatedly shoved at me bottles of sparkling water that clearly needed a bottle opener to open, without offering to open them, and I had to request that he open them over and over. We experienced even worse service in the Tonga Room, where a server bumped into someone and dropped his tray, and instead of apologizing, he was FURIOUS and blamed the guests. This caused him to back up into me, stepping hard on my foot, and he did not even look at me in apology. I will never go there again. Even the lobby bar was stuck up and extremely non-customer oriented.

In addition, the banquet service for our corporate event was horrible. It took our ~60 guests almost an hour to get through the 1 buffet line they set up. The water heater also went out, causing everyone to have ice cold water in the morning. If this were my hotel and that happened, I'd comp everyone's rooms. NOT A WORD WAS MENTIONED. This is virtually the only thing you have to do as a hotel is provide a hot shower and a bed!

I won't even get into the fact that many of us felt sick while we were there, people were sneezing left and right and complaining of allergies. It's extremely dry in this hotel (I'm from the Bay Area so it's not just the climate) and my nose and skin were going crazy. Room service breakfast was TERRIBLE, cold soggy toast, and I paid $45!! Not to mention that parking costs $54/night, don't get me started...

In sum, DO NOT STAY HERE. I'd rather stay at a Motel 6. Seriously.

My husband and I spent time at the Fairmont, and found it to be absolutely gorgeous. The only problem I had was the walls, better yet, the adjoining doors between rooms were so thin that I could hear the phone conversations of the people next door.
The staff was more than helpful, but they nickel and dime everything, wifi, gym, of course parking. But if you sign up for the Presidents Club membership online,(Free), then you are able to use the gym and wifi for free. Parking was $50 to park in their garage and that is with self park. You can park on the street if you are lucky enough to find a spot. BUT, the hotel is amazing and the restaurant and bar are fabulous. Overall, it was a great experience.