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“Best location and room for a family!” 4 of 5 stars
Review of The Donatello

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The Donatello
3.5 of 5 Hotel   |   501 Post Street, cross street - Mason Street, San Francisco, CA 94102   |  
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Ranked #18 of 235 Hotels in San Francisco
GreenLeadersBronze level
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Best location and room for a family!”
4 of 5 stars Reviewed January 17, 2014

We stayed here dec- jan 2014 for a week and had a very pleasent stay. Concierge was very helpful and the rooms are very big and comfortable.but cleaning is done only once in 4 days. That was a bit of inconvenience caused.very close to the main shopping areas.

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,003 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Davis, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2014

A lovely large and modern room right in downtown San Francisco. The staff are friendly and very helpful. The in-house restaurant, the Zingari, is excellent. The location is perfect for visiting San Francisco.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, January 19, 2014
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you enjoyed your stay with us and found our large and modern rooms to your satisfaction. We also appreciate your kind words about our staff and will pass the message to all of them.
We look forward to your next visit.

Sincerely,
Chris Magsakay, Guest Services Manager
The Donatello Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed January 13, 2014

I have been staying at the Donatello since the early 1980's, and have seen many ownership changes and more management changes. And the hotel stayed very good and in recent years with major room renovations actually improved.

But all that has gone. When we checked in we were not advised of ownership changes and major changes. When we returned after the first night stay to find our room not serviced by house cleaning and advised by the front desk that rooms are now serviced every fourth day!!!! Since most guests stay 3 days, this means no maid service. The reason given is that Wyndham Hotels and Resorts.is the new owner and their Green program policy permits the Donatello management to implement this maids service change. But there is nothing on the Wyndham Hotels and Resort Green Program that mentions this and no other Wyndham Hotels and Resorts reviews on Trip Advisor indicate this is a standard policy. So it a rouge policy of the Donatello management.

I may have stayed here for 30 years, but I will not stay here again until there is daily maid service.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2014

Great hotel for families. Room was very large, especially for city. Kids said pullout sofa was most comfortable they've slept in. Liked having kitchenette for breakfast and snacks. Clean and modern. Kids loved having a tv in the bathroom. Used the workout room each day and loved the Friday night wine & cheese reception. Having access to the club level for coffee, tea and hot chocolate was a bonus. Windows open in rooms for those that need fresh air.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TheDonatello, Guest Relations Manager at The Donatello, responded to this review, January 9, 2014
Thank you for taking the time in sharing your experience on TripAdvisor. We are glad that you enjoyed our amenities like the sofa bed; the partial kitchenette and the TV in the bathroom. We appreciate your positive review and we hope to serve you again in the future.
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Cupertino, California
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 2, 2014

Very nice boutique hotel within walking distance of major downtown shopping and attractions. Staff is friendly and helpful. The rooms have been recently redone and are very large and have a mini kitchen with refrigerator. The property is also a time share so be prepared to be asked to attend a session - you don't have to accept (they'll give you a parking voucher worth $30 if you attend). There is a restaurant in the hotel but we didn't try it. The best thing about this location is you can walk to many shops, restaurants and attractions in the downtown area.

Room Tip: Ask for a room that does not face Mason Street as there is a club that is quite noisy on Friday and...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, January 9, 2014
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad that you found the hotel's location convenient. Almost everything is within walking distance and our guests love that.

We appreciate the lovely review and we hope to see you again at the Donatello.
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Grants Pass, Oregon
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 1, 2014

This 'hotel' was our favorite for years...until this year. Great location and roomy rooms, etc. However, their 'new rule' of no cleaning of rooms was a real shocker. We were not told of this when we checked in, so were very surprised when we returned the next day late afternoon to find that our room was as we had left it......unmade bed, no clean towels, full trash basket, coffee pot uncleaned. We called to ask that our room be made up only to be told that we must pay $40 upfront for daily maid service. Or we could do it ourselves. What woman goes to a hotel on vacation to make beds, dump trash, clean bathrooms. Not my idea of a fun vacation. We will not stay here again. Too bad...management.

  • Stayed December 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, January 9, 2014
Thank you for taking the time in sharing your experience on TripAdvisor.

We recently changed our complimentary Daily Housekeeping to complimentary Weekly Housekeeping Services (every fourth day). During your stay, we will gladly pick-up trash and replenish towels upon request.

As part of our commitment to the Wyndham Green Initiative, we made this change to our housekeeping schedule to reduce the harsh impact on the environment by way of conserving precious water and energy resources, and include plans to donate part of any housekeeping service fees collected to a non-profit Green organization.

Every guest will have an option to receive Full Housekeeping Service for a fee. It’s offered as an option because we know not every guest will need a full service for cleaning.

Once again, thank you for your review.
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gold coast
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 31, 2013

We stayed in room 501 and it had a very pretty patio out the back. The room was extra large, spotlessly clean with a mini kitchenette - microwave, fridge, sink, etc. The room was a little noisy at night as it is in a nightclub area, but nothing a set of earplugs did not fix. Staff were super friendly and we ordered room service which was more than adequate. We were hesitant about booking this hotel due to mixed reviews, but our room on the fifth floor and the hotel's location in San Francisco were fantastic and we would not stay anywhere else on our next visit.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this review, January 9, 2014
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad that you enjoyed your stay with us. The bathroom TVs are quite a hit from our guests. We hear that they end up taking longer using the bathrooms now because of them.

We appreciate your review and we hope to see you again at the Donatello!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#12 Romantic Hotel in San Francisco
#16 Family Hotel in San Francisco
#33 Green Hotel in San Francisco
#48 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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