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“Great stay in San Francisco” 5 of 5 stars
Review of The Donatello Hotel

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The Donatello Hotel
3.5 of 5 Hotel   |   501 Post Street, cross street - Mason Street, San Francisco, CA 94102   |  
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Ranked #18 of 236 hotels in San Francisco
GreenLeadersSilver level
Orillia, Ont.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great stay in San Francisco”
5 of 5 stars Reviewed October 6, 2013

Lovely hotel, centrally located. Good size suites. Service was great and staff friendly
No on Site laundry but we found a location close by.
Close to Union Square and China Town. Great shopping just blocks away.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello Hotel, responded to this review, October 29, 2013
Thank you for providing this great feedback. We will share this information with our staff. We are glad to hear you enjoyed the resort location and experienced satisfactory service from our staff. We hope you come back to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 1, 2013

Stayed at the Donatello twice now, two good experiences. Rooms are large (very large by the standards of most hotels in this area) and very well appointed. Small refrigerators, coffee makers, dishes, microwave, large bath, a table with seating room for four, plenty of room for luggage. Very clean and reasonably quiet at night. Be sure to visit the top-floor lounge area- coffee and tea in the am, a reception in the evening, and an outside deck area with a great view. The exercise area is also here, reasonably sized and machines in good order. This property is older, but in good repair and looks like some floors have been recently renovated.
The second floor bar has a great happy hour, but it is very small- get there early to grab a seat.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello Hotel, responded to this review, October 30, 2013
Hi Carol,

Thank you for providing this great feedback. We are glad you enjoyed the unit size and accommodations. We look forward to your next visit.
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Boca Raton
Top Contributor
71 reviews 71 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 30, 2013

I made a trade..a week in Cabo for a week at the Donatello. It was fine...I am not a fan of older style hotels but this one was fine. I liked it mostly for the location which is a block from Union Square. I walked every where. The staff IS very helpful! I would make the trade again for the location!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed at the Donatello from a Thursday to Tuesday, and it was wonderful. The room is basically a studio apartment, including a microwave, refrigerator, and dishes. It's laid out nicely so there's plenty of room for a couple. The location is prime, and we were able to walk to most of our destinations, although we are from the city so we are used to lots of walking. We asked for a quiet room away from the club, and we only had noise from the street (again, used to city noise). That said, if you don't like street noise you probably want to ask for a room on the other side. The cleaning staff is super nice and did a very good job with the room. We were in and out at random times every day and somehow the room was always clean when we came back.

My only complaints are that air doesn't flow well in the room and you can't open a window, so I had to crank up the AC for air, and there's no fan in the bathroom. Also, the room is a bit dark unless you have the drapes open.

There is a nice grocery a short walk away in Westfield mall on Market Street called Bristol Farms, where you can get everything you need to have a few breakfasts/snacks in the room. We ordered pizza one night and were happy to find a bottle opener for our wine in the room as well. If you like sushi, you must check out Akiko's which is less than a block away, its incredibly fresh and delicious. There's tons of great shopping just steps away off Union Square and the mall on Market has every store you can think of. There is a bike rental place just next door to the hotel, where we got bikes to ride across the Golden Gate Bridge.

Overall it was a really great experience and we can't wait to come back. Would definitely stay here again!

Room Tip: There's a club on one side of the hotel that is bump'n on Fridays and Saturdays. There is s...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 23, 2013

My wife and I had a horrible nights sleep from the noise on the streets, the window system is a thin layer of glass that does little to nothing to stop noises from keeping you awake at night. The bathroom was horrid, The shower ceiling was filled with black mold along with peeling paint. The shower tub filled nearly 6" deep because of a plugged drain line. Seriously - save your money and go somewhere else. I am attaching the actual picture of the shower ceiling to this post.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Manager at The Donatello Hotel, responded to this review, September 26, 2013
Dear Traveler,

Thank you for taking the time to post a review for the Donatello Hotel.
We take our room maintenance seriously and our engineering team will correct any issues as soon as we are aware of them.
Depending on the length of stay and when we are notified, the correction will sometimes have to occur after guest departure, as it was in this case.
We appreciate your feedback and thank you again for bringing this to our attention.

The Donatello Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 22, 2013

Nice little hotel in a good location for getting around San Francisco.

Rooms were nice, the rooftop area was a nice added benefit.

Staff were great and Jesus in particular went out his way to make our stay.

Would def come back.

Room Tip: Avoid facing onto main road as a nearby hotel has a demonstration outside it 1 morning every week.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, São Paulo, Brazil
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

The location is perfect! It's next to union square and you can do a lot of things on foot.
The hotel have great accomodations, large and cozy rooms, bathroom with jacuzzi and tv (yes, there is tv in the bathroom mirror!!) I was in the first floor and have a charming deck.

Great location and accommodation. What more do you need?

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Donatello Hotel

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Francisco
#19 Family Hotel in San Francisco
#19 Green Hotel in San Francisco
#34 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Donatello Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
The Donatello

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