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Sir Francis Drake Hotel - a Kimpton Hotel: Traveler Reviews


Sir Francis Drake Hotel - a Kimpton Hotel
450 Powell Street, Union Square, San Francisco, CA 94102
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Traveler Reviews

67% Recommend
3.5 of 5 stars 315 reviews
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"I value my integrity"

Sir Francis Drake Hotel - a Kimpton Hotel

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1 of 5 stars
imjimsharp 1 contribution
Fresno, CA
Nov 21, 2005
11/13 found this review helpful

Was the mantra of the staff. When I asked for a nice room, the front desk clerk told us, "I value my integrity, so I must tell you, this hotel is very old. I will do my best."

We arrive in our room to find that it is a 9'x21' Box. The window was partially blocked by the window air conditioner, which was okay cause the window was SOOOO filthy that you couldn't really see outside.

Fortunately, we brought our personal DVD player (the television selection was horrible. The TV was old with a bad picture. I plugged the DVD player into the tv's rca jacks, but the tv wouldn't accept the signal. When I called guest services the clerk told me, "I value my integrity. Our televisions are very old. I don't think they accept a signal from a DVD player." Hmm, I am beggining to smell a theme. If a guest asks a question about the hotel, Just tell them that you value your integrity, but the hotel hasn't been renovated in 78 years. They will understand. If the guest doesn't seem appeased by your honesty, offer them an upgrade, for an additional fee. If you REALLY value your integrity, find another job. I am not taking potshots at the employees, but come on, you don't have to use a gun to steal from people..

This hotel is a great example of owner milking the name of a (formerly) grand property for all it is worth. They charge a premium, and deliver NOTHING. Not a cup of coffee, not a newspaper, nothing, nada....squat.

This is the second Kimpton property that we have stayed at that did not meet our expectations, the first was the Villa Florence. Same story, smaller scale. At least the Villa Florence had an afternoon wine reception so that you could get good and drunk and forget about how you were ripped off.

IF YOU ARE LARGE (in the caboose) do not under any circumstances check into the hotel. The space between the sink and the bathroom wall in the toilet area is VERY tight. We are not overweight (by today's standards) and I knew that another 50 lbs. and I would have a problem. How embarassing would that phone call be when you can not get off the pot.

If you are unfortunate enough to be reading this from the Sir Francis Drake (SFD), don't waste your money in their restaurants, go across the street and eat at Sears Fine Foods. This place is legendary, for a good reason. They have the best breakfasts I have eaten in my life. The corned beef hash is to die for. And the little swedish pancakes are irresistible.

Since I am on the subject of food, check out Anjou, 44 Campton Place, just 1 1/2 block from the SFD. This little French restaurant is amazing. A real gem. My wife and I have eaten there several times and have never been disappointed. We have spent considerable time in Paris and this food rivals, if not exceeds what we found in France. Last night we had 2 large appetizers (the toasted brioche of duck foie gras, imported from France with heart leek salad and sauteed apples) and one "special" entree which is usually the wild salmon with mushroom and something mousse in a puff pastry. It was all absolutely fabulous and with a bottle of napa merlot, the bill came to $105.00!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay November 2005
  • Member since February 18, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $259 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Ideal location for cable cars

Sir Francis Drake Hotel - a Kimpton Hotel

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4 of 5 stars
A TripAdvisor Member
Birmingham, UK
Nov 18, 2005
1/1 found this review helpful

Step out of the lobby and there's a cable car stop right outside. We loved this way of getting around and bought a 3 day MUNI pass for $18 which more than paid for itself. The hotel was ideally situated for getting to all the main attractions easily and we'd definitely stay in the Downtown area again as a base for sightseeing. Our room was small, but fine for a city hotel and we decided not to ask to move. The guidebooks were spot on with the description of the hotel: faded grandeur and the old chipped bathroom tile, but comfy beds, no skimping on decent toiletries and overall we were very happy.

The staff were all very helpful and professional, and the concierges were brilliant at suggesting and booking restaurants. Top tip: All the guidebooks recommend breakfast at Sears Fine Foods directly opposite the hotel (queues every day) but we ate there one day and every other day went back for the breakfast in the hotel restaurant - Scalas. Food and service was excellent and the bill was not that different.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $259 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
don't do it....

Sir Francis Drake Hotel - a Kimpton Hotel

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1 of 5 stars
A TripAdvisor Member
Chicago, IL
Oct 28, 2005 | Trip type: Business
7/8 found this review helpful

this place does not merit any kind words. where to begin.....my travel agent was not able to get me a room at the Parc 55 were I typically stay for business so i ended up at the sir francis drake. never again. the furniture was old broken down and dirty, the carpet sticky, the hallways musty, and the bathroom just dreary. Pay the extra whatever it may be and stay somewhere else. Oh, almost forgot the the one nice thing was that the cleaning crew decided to leave me a big glob of crusty grape jelly on the coffee table. thank you sir francis drake for a dismal experience.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2005
  • Member since October 28, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Worst experience ever

Sir Francis Drake Hotel - a Kimpton Hotel

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1 of 5 stars
Eric_C_W 4 contributions
McLean, VA
Oct 19, 2005 | Trip type: Business
3/4 found this review helpful

I booked a room thru Hotels, at $277/night. I arrived late at night and went to get dinner at La Scala before going up to my room. The food was terrible. I get to my room around midnight, it reeks of smoke. I asked for non-smoking but they gave me a smoking room. Furthermore, it was below the Starlight lounge and I can hear the music pounding thru the ceiling. I called to complain and they said there's nothing they can do because the hotel is sold out. They would've offered me a discount but since I didn't book the hotel directly, they can't do a thing. Later, when I received my credit card statement, not only did Hotels charge me, so did the hotel. I called to complain and instead of giving me immediate satisfaction (the accounting dept. was closed for the night), I had to call back later to complain. I'm never using Hotels again and I'm never staying at another Sir Francis Drake.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay September 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not worth your time and money

Sir Francis Drake Hotel - a Kimpton Hotel

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2 of 5 stars
A TripAdvisor Member
Boston
Oct 16, 2005
3/3 found this review helpful

I travel to San Francisco often but usually stay at the Westin St. Francis or the Clift. My wife arrange this stay based on a conference she was attending. I was disappointed by the hotel and do not believe that the relatively cheaper rates (compared to other hotels in the downtown area) make it worth it to stay here. The main basis for the disappointment was the room itself, which I found small and unattractive. Placing the veneer of "vintage boutique" did not make it any more appealing. The closets were too shallow to put coats in. The bathroom was particularly difficult to manuever in from a space perspective. The embedded hair dryer in the bathroom had a large piece of casing missing and smoked when turned on! While we were given a replacement, amazingly the original smoking dryer was never replaced. I would put even odds on the possibility that it will not be replaced for a while. The placement of electrical outlets near the desk was very inconvenient, forcing me to work sitting on the bed. Finally, the room service was "temporarily unavailable" two out of three nights, which was frustrating.

I will say that the wireless access was seamless, but I think that this should be expected of most hotels in SF.

  • Date of stay October 2005
  • Member since October 16, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sir Francis Drake Hotel - a Kimpton Hotel Also Known As

Address: 450 Powell Street, Union Square, San Francisco, CA 94102