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“Great Location, So-So Hotel” 2 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (Fisherman’s Wharf)   |  
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Ranked #109 of 233 Hotels in San Francisco
Cranbury, New Jersey
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Great Location, So-So Hotel”
2 of 5 stars Reviewed July 17, 2005

The husband & I stayed there from Sat to Tue in early June.

The location is great, walking distance to a lot of attractions, without all the noise & traffic. The hotel common areas could use a little freshening up; the couches & chairs in the lobby were starting to be stained and/or threadbare. The beds are great & was one of the main reasons we booked a Sheraton.

The one thing that started our stay on the wrong foot as our check-in: it took over 30min to check-in and they would not take my Starwood Preferred Number because I booked thru a "consolidator" (aka travel agent). I explain to the front desk that I did not expect to be credited the hotel room charge, just any extra charges I may incur (parking was $30/day!!! + internet connection $10/day, etc). He still did not want to put in my number. After a 6hr flight, I was not in the mood to argue, so we let it go.

Keeping in mind that the hotel is a "city" hotel, the room size was OK, small if you compare it to "resort" type hotel rooms. There didn't seem to be enough staff for the guests, all the staff we saw were always busy helping multiple people at the same time. The concierge was not very helpful; when we asked how to get to Muir Woods, she just waved us to the pile of maps.

When we go back to SF, we will probably not stay at this hotel, although they have the best hotel beds we've ever slept on.

  • Stayed June 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed July 14, 2005

This hotel is in an excellent location, perfect for exploring the wonderful Fisherman's Wharf and surrounding city. Hotel claims to be a 4* although i would say it was more a 3 star. Hotel is in a noisy location with a bus depot near the hotel and so constant noise of buses was quite annoying and hotel on a number of occasions smelt of petrol due to the amount buses/cars letting off exhaust fumes.

Swimming pool was an average size and hotel restaurant was very average with only a small, uninspiring menu.

Rooms were adequate. Beds were very comfortable but overall rooms were small.

Hotel staff were friendly and hotel was generally clean.

Overall about the worst 4* hotel i have stayed in terms of room sizes, decor and facilities

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed July 11, 2005

My husband and I enjoyed our stay at the Sheraton Fisherman's Wharf very much. Our room was spacious and clean and reasonably priced. The staff at the front desk was very friendly and accommodating. We enjoyed the lobby lounge and the friendly staff working there. Hotel is located in a good location. It was a short walk to Pier 39 and a half a block from the trolley stop. Overall nice stay!

Stayed April 2004
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed July 7, 2005

We wanted to end our California trip with something special, we thought.
So we decided to book two nights at the Sheraton...

The pictures on their homepage are very deceiving, considering that part of the hotel is covered with scaffolding.

OK, The location is good, however, you have about a dozen hotels to chose from in that area (within 2 min. walking distance, one hotel is basically next to the other) which maybe a better choice.

The room was on the 3rd floor. It was noisy and overlooking the hotels air-conditioning. The bathroom was really tiny and we had mold. They offer internet at $11 (without tax!) for what they call 24 hours, the only problem is that their 24 hours end at 12:00 noon (regardless of which time you decide to take it). I asked the concierge about this and received a snotty answer.

Staff were not very friendly and customer oriented. The overall taste this so-called 4* Hotel left was very disappointing throughout.

  • Stayed June 2005
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, September 22, 2005
Thank you for choosing to stay at the Sheraton Fisherman’s Wharf. The hotel has embarked on a comprehensive upgrade and design improvement to the exterior of the building, broken into three phases scheduled to run through the fall. During the renovation, scaffolding and netting will be installed in one section of the hotel at a time so that the entire hotel is not affected at any one time. Noise will be minimal and restricted to a 10 am – 6pm time frame. Additionally, you may ask for a room away from the scaffolding and we will do our best to honor your request based upon availability. We do apologize for any inconvenience from the renovation; however we are working hard to minimize the impact on your stay as we progress with the improvements to our property. We are in the final stages of the renovation and look forward to you returning to the hotel again in the future to fully appreciate our updated product.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonsall, California
Top Contributor
226 reviews 226 reviews
98 hotel reviews
Reviews in 123 cities Reviews in 123 cities
482 helpful votes 482 helpful votes
2 of 5 stars Reviewed June 29, 2005

I wish I could give this hotel a better rating because the staff was very accommodating. The restaurant was excellent and the waiter couldn't have been more friendly. The location is also very convenient.

Now for the bad. Don't believe what they tell you about the renovations not being disruptive. Half of the hotel is still covered with scaffolding, including the buildings around the pool. If you can get a room away from the construction you will probably have a better opinion than I do about this hotel. The first room we were assigned was on the fourth floor in the "executive" section, which costs slightly more. Don't bother. They were pounding on the outside wall when we arrived and workmen were sitting outside the window with electric saws, etc. This went on for three hours before we requested a different room. Also, the room was in terrible condition. Two lamps didn't work, the wallpaper was peeling and the blinds were water stained. The front desk should be more aware of which rooms are affected by the construction, in my opinion.

We tried to call the front desk to request a new room and were on hold for fifteen minutes before finally walking down in person. Once there, they were very accommodating, but we had to downgrade to the second floor. When asked about the premium paid for the 4th floor, he said that it was a wash because the new room had a balcony. Well, it did, but it was level with a roof of air conditioning units and had no furniture on it. That didn't really matter, but we should have received a discount. To be fair, the manager sent up a bottle of chilled champagne to make up for it, which was nice since we hadn't made a scene or anything. The new room was in MUCH better condition and appeared to have been renovated recently.

The supposed "executive" room was identical to the standard room, so don't waste your money just to get an ergonomic chair. The regular room had the same desk and internet connection (for $10 a day). The property is old and the bathrooms are microscopic and the amenities provided are the cheapest available, I'm sure.

Again, the staff was great. They let us leave our car in the driveway until we checked in so we could move it to the cruise parking garage. They didn't charge us anything, which was nice. The hotel is easy walking distance to the cruise port, which was our ultimate destination. We had dinner and breakfast in the hotel restaurant and found it excellent both times.

Unfortunately, the staff can't make up for this dingy, chaotic hotel. There are many hotels in the area and I'd recommend choosing any of them over the Sheraton.

  • Stayed June 2005
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 29, 2005

I had stayed here on business a little more than five years ago, and it was awful. When my current company decided to hold a 4-day meeting here, I was concerned to say the least. I was delighted to find, however, that the hotel has completely turned itself around. Although the outdoor pool was not fit to swim in (the pool man said there was "too much dust around" to keep the water pristine) the pool deck area was a fine place to relax or conduct small meetings. The guest rooms were spotlessly clean and refurbished daily, and the bed was, as others have stated here, excellent! Fisherman's Wharf is not an attractive area, but I was not disturbed by any noise at all.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 28, 2005

Approaching the hotel looks very magestic and granduer. Reception very smart, but from there it goes down hill. The room was very basic and 80's looking, the place needs a big modernisation to bring it in to the 00's.
Breakfast is reasonable, the only real plus is the location it is very close to all the main attractions.

There is alot of outdoor work taking place so be weary of the views from these rooms.

Bring a jumper when your in san francisco it does get windy and sometimes cold.

  • Stayed June 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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