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“GREAT LOCATION!!” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Breakfast for 2 Included
Ranked #111 of 236 Hotels in San Francisco
CO
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“GREAT LOCATION!!”
4 of 5 stars Reviewed August 2, 2014

Location, location!! A nice easy walk to almost everything, bus line, wharf, safeway grocery, trader joe's, etc. The staff was friendly and most helpful giving suggestions and directions. The hotel is indeed dated, but adequate, getting ice is a little jog down the hallway. The place is clean and neat, I felt like we got what we paid for. Sure would have been nice if everything was new and current, but that would have been more $$. We did not find the beds that comfortable, in fact our first bed/room was very uncomfortable, but it was nearest to the check in, up 1/2 flight of stairs. We figured this is a popular and heavily used room, we were moved with out question and very willingly. That bed was slightly more comfortable, but these are queen beds and perhaps the mattresses need to be changed more frequently. Overall, we were pleased enough to go back, while not enough to rave about, except for the location and kind staff.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, August 4, 2014
Dear 212463,

Thanks for the 4 star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We are happy that you found our location and staff convenient and accommodating.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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2,468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 2, 2014

The location of this Sheraton to Fisherman's Wharf, Pier 39, and Ghiradelli Square is great.
Everything is a short walk.
Rooms are well equipped with a coffee maker, hair dryer, flat screen tv and are pretty spacious.
The beds are extremely comfortable.
Lobby can get busy and hectic at times, but had no problems with checking in or out.
We were on the top floor (4th) and every morning were woken up by the street noise down below.....horns, buses...even people talking and shouting. Surprised we were able to so clearly hear these 4 stories up.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, August 4, 2014
Dear Anne,

We really appreciated the kind review of your stay at Sheraton Fisherman's Wharf. Thanks for pointing out our great location, well equipped and comfortable rooms and efficient front desk staff. Sounds like a good trip here.

We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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Janesville, Wisconsin, United States
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 1, 2014

I enjoyed my stay at the Sheraton Fisherman's Wharf. The room was very comfortable and the bed was amazing. I slept like a baby all three nights. The hotel is close to Ghiradelli Square and Pier 39. The decor of the hotel is extremely outdated, but to be honest, I could care less about how the hotel looks as long as it is clean, comfortable, and convenient which this hotel is. The hotel rooms are spread out since it is a large building. You may have a short walk to your room. My room was inside away from the street and very quiet. The biggest down fall is that there was no free wi-fi.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, August 4, 2014
Dear Marshall,

You were very nice to point out how much you enjoyed your stay at Sheraton Fisherman's Wharf. Thanks for pointing out the clean, comfortable and convenient of our hotel. It is nice to know your stay was great.

It was a pleasure to serve you. We look forward to your next visit.

Sincerely,
Michael Hirsch
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A TripAdvisor Member
1 of 5 stars Reviewed August 1, 2014

We have been on a tiring business trip throughout the US and used SFO as a Rest and recoup location at the start & end of our trip. This hotel lacks in so much.
There are no fridges in the rooms
You get exactly 2 bath towels and one hand towel (I use two smaller towels as I have long hair)
The cups in the room are plastic
The walls are paper thin
Our room was incredibly noisy with horns and loud people talking at the arrival zone of the hotel and it echoing up into the room
Apparently children have little decorum here- they all scream run and stomp up and down the corridors
There is no shower gel in the room
The toilet paper is like sand paper
No minibar in the room and the coffee is broken (no tea available either!)
There's no shelf in the bathroom to put your toiletries
The handle on the drawer is bent
There's large scuff marks and paint chips on the bathroom doors

Worst of all I have just found that the bed sheets on our king bed don't even fit the bed! They are not long enough at the foot end and the mattress & mattress protector are showing! Who else's feet have been in this bed like this!

I am an intercontinental member and this was recommended by our travel agent on special but for $300 per night I am absolutely disgusted. Everything is scarce and I don't think that's good enough at that price.


Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, August 4, 2014
We are sorry that your stay did not go as expected. We regret that we were not given the opportunity to rectify these issues during your stay. We strive to satisfy all of our Guests and will redouble our efforts now.
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Puerto Vallarta, Mexico
Top Contributor
65 reviews 65 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 31, 2014

We booked the first and last night of our trip to Monterey Bay at the Sheraton Fisherman's Wharf. The location is excellent as there is plenty to keep you occupied in the area. Upon arrival the bellman was at our taxi immediately our luggage was brought inside. The check in process was easy and we were taken to our room. Our room for our first night was tucked up a few stairs from the lobby and sort of looked like it was a last minute addition since things might have been left over from furnishing the rest of the rooms. There were mismatched pieces of art and furniture all over the floors and wall. It was not a good impression. But, the room was clean. The hotel has a modern design and a nice bar area with free wi-fi in the lobby/bar area.

When we checked in, they had two reservations for the same night. But, they told us that they changed the second one to the correct date for our return night a week later. When we arrived the following week, the second room had been booked for August instead of our July date that we had asked for the previous week. But, the front desk agent quickly took care of this with the manager and we were on our way to our room.

I would have given this review a three star rating had it not been for the surprise of being upgraded to a much nicer and much lager room. My four star rating comes from three things: the surprise of the upgrade and the wine and cheese plate that was sent to the room later. But, above all that, there is Stephanie that works at the Bell Desk. When we were tossed across the street by the surly Concierge that refused to help us with a car rental and sent us across the way having felt like we were spanked for asking for his assistance. No car was available, so we were trying to figure out what to do. We had the fortunate good luck of having Stephanie at the Bell Desk assist us with our luggage. She asked if we needed transportation and within five minutes, she called another car company down the street and we not only got a reservation, but she got us upgraded to a convertible too! Thank you Stephanie. Also, there was also another employee at the Bell Desk. A very nice young man that when out of his way to get our bags to our room quickly on our return visit and smiled the entire time. The Concierge staff at this hotel could take lessons from these two exceptional employees. Would, I return, yes. And, I would recommend this hotel. Just double check your check in dates before arrival and do your own homework. I wouldn't rely on the guy at the Concierge desk for any assistance. For management...we checked in around 7pm on the July 22. The guy working the Concierge desk was working with another young woman.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, August 4, 2014
Dear KeithMay,

It was wonderful of you to share you experiences here about your stay at Sheraton Fisherman's Wharf. We were thrilled to hear that Stephanie from our bell desk took such great extra care of you - as she has for all our Guests for the past 34 years!

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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New York, New York, United States
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Thank you for making my last stay so amazing. The staff is very helpful and professional. As an SPG Platinum member we were upgraded and received a very nice amenity in our room. I especially want to recognize the Manager on Duty Vanessa and the front desk agent Tuesy for making check in so easy. Dackmar is a great person to know at the property especially as an SPG member. The location of this property is convenient to attractions and public transportation. We took advantage of the pool and enjoyed a refreshing dip. The rooms are clean and well designed. This property will be our stop when visiting the bay area.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 31, 2014
Dear Platinum Dave,

You rock! We were thrilled that you enjoyed your stay at Sheraton Fisherman's Wharf so much. Thanks for acknowledging the job that our team - especially Vanessa, Tuesy and Dackmar - do here. They are all great service ambassadors and are smiling right now as I relate your kudos to them.

Thanks for staying with us. See you again soon.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2014

I stayed here for three nights in July 2014 with my daughter and her boyfriend. I'm writing this review using the free wifi in the lobby - it's extortionate elsewhere in the hotel.
Our rooms are fairly spacious and overlook a bus depot which means its a little noisy in the very early morning, but not overwhelmingly so. The beds are SO comfortable with wonderfully soft bed linen. The bathroom has a shower over the bath and is clean and everything works. The decor is modern and interesting.
If you elect not to have your linens changed every day, then each day you get a $5 voucher to use in the hotel bars/restaurants. That's useful, because it is expensive to eat here. A cup of tea (aspired to be mediocre) and a lemon coconut slice (tasty) cost me nearly $10.
The location is good: couple of blocks to the seafront, but it's a trek into town. Apparently this is one of the safest areas in the city and it does feel that way.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 31, 2014
Dear Missdebj,

Thank you for the 4 star review of your stay at Sheraton Fisherman's Wharf. We appreciate the kind comments about your attractive, clean and comfortable room. Thanks for participating in Make A Green Choice, Starwood's sustainability initiative that strives to reach 30/20/20 (30% energy reduction, 20% water reduction by 2020). We are making a difference here and your involvement matters.

We all look forward to seeing you again soon.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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