No clue how this was rated as a 4 star.........more like a Days Inn
Needed to change my dates and was on hold over 1 hr and 45 minutes. Called the hotel from another line, put through to voice mail, called back and finally reached a person who was very helpful for the date changes. Ended up reserving one additional night online and when I called to have the two reservations merged they said they only had a handicapped room, which I said was fine.
Unfortunately, it overlooked a bus parking lot and had a sliding barn type door on the bathroom, which offered no privacy or storage for hygiene items. A lame photo was the only decoration (beds only covered in white sheets/duvet). I felt like I was suffering from visual deprivation. The only thing worse was looking out the window at the buses.
When calling the front desk (from in or out of the hotel) the staff can't hear you because of the excessive noise in the lobby. I suggest calling after 11pm. The concierge tried to be helpful.
I couldn't check out fast enough......had to wait an extra day - ended up at the Mark Hopkins Intercontinental on Nob Hill (surprisingly was less $$) with a great view and lovely room. Nob Hill is not as convenient a location to Fisherman's Wharf, as I was traveling with two teenage girls. I figured if I was going to change rooms, I may as well change to a better hotel. In my experiences I feel the Westin St Francis and Mark Hopkins Intercontinental to be 4 stars and Hyatt Union Square a 3 star.
I had stayed here once before about 15 years ago and remembered it being equally as disappointing, but I thought with two teenagers accompanying me this time that it would be a good idea - WRONG. Some things just don't change.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf