But not so much this time... Stayed here 15 yrs ago right after we were married. Was looking for a place close to the wharf. Husband traveling for business, my mother, two children and myself tagged along. We were upgraded to a I don't know what the upgrade was type room on the third floor.
Pros: Most of the staff very friendly and helpful when you could get their attention. Heated Pool was nice for my children to burn some energy. Newly remodeled, housekeeping and maintenance staff always working. Close to everything...
Cons: Lack of staff, Very busy hotel, waited in line after line for just about everything. When calling front desk, phone would ring and ring. Our key cards never worked for more than 24 hours at a time. Each day would have to wait in long lines just to get our key cards straightened out. We stayed 5 days. Room Service had limited hours. Breakfast for my daughter and self was just ok, 50.00 later for a small amount of food, I expected a little better than average.. Because of location very small rooms run about 300.00 a night. I was pretty dissapointed in the SFW, was hoping it would be just as amazing as I remembered 15 years ago.. It was not a terrible hotel, but it could be a lot better...It appears that staff has been cut, or positions have not been filled. It shows directly in customer service. Waited 20 mins at times to get car from valet. At 45.00 plus tip/per day, should be able to get car right away. But, the only valet person was soooo busy, it was difficult to be upset with someone working their tail off...I would probably not stay here again.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf