1st, I would rate at 2.5 if I can but the system does not allow this option.
The location is great and very convenience if you want to be by the pier, grocery, parking lot, restaurants, Cable car, Union square and so on. You can't beat this. The staffs are friendly.
Other than that, everything else is just average and below the "Sheraton" standard, in my opinion. It is nice that this was renovated recently which provided a flat screen HDTV, newer and comfortable bed, clean bathroom and carpet. AC does not work but I did not need during my short stay. It's good to see one free bottle of water per day which is good for making coffee in the morning (Starbucks). The décor is average, nothing stand out.
I got the corner room on the 3rd floor and you can hear noises everywhere. From the hallway, next rooms to the street below. Being the corner room, the two walls are facing the main street so you can hear every cars, trucks driving by and people talking as they walked by. The one window "view" is block by a tree.. so all you see..leaves...
Breakfast offering is not that great and not that many seats. Expect some waiting if you want a full breakfast. It's not worth it based on pricing and foods offering. You can get much better breakfast within 5~10min walking distance. Although, the café/bakery at the lobby does offer decent foods selection and wines. Still, it's SF so why would you want to eat at the hotel, unless you are really lazy to walk outside.
WiFi did not work for me in the room, but I was out the whole day so it does not matter that much. The lobby offers free WiFi so if you need Internet access, just go there, find a seat and start surfing away.
Overall, it's just an average place to stay if you only care for a clean and a convenient location.
Look for a room facing the pool so you have less outside noises from cars and trucks so you can slee...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate your comments and shared them with our Team here. Thanks for the nice comments about our friendly staff, clean rooms and great location. We also read with great interest your suggestions which we will take into account for future improvements.
Best wishes for continued happy travels. Hope to see you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.