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“quick trip” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #112 of 235 Hotels in San Francisco
Alliston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“quick trip”
4 of 5 stars Reviewed May 14, 2013

Stayed 2 nights at the Sheraton and 2 at the Holiday Inn.
Ambience,service and location were superior at the Sheraton.
Similar prices but better deals at the Sheraton.
Car rental on-site very convenient.

Room Tip: Don't book on-line until you check the reservation desk for 'deals' e.g. second night st...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
Thank you for sharing about your enjoyable stay at our property. We are always striving to provide the best hospitality in the Wharf area so your comments are much appreciated. We hope to see you in the future.
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2,516 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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English first
Top Contributor
85 reviews 85 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 14, 2013

We loved the location and swimming pool and helpful staff. We thought the cafe was a muddle of furniture and people were confused where they could get a meal.A seperate restaurant would be better.The hotel was very clean.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
We are glad to hear you enjoyed your stay with us. The last few weeks’ weather has been amazing in the city so it is great that you were able to enjoy our pool. Thanks for mentioning how helpful our staff is as they always go above and beyond for our valued guests.
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Hong Kong, China
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 10, 2013

impeccable location. however the wifi is not free in the room, so if you are not willing to pay for it, you have to go to the lobby instead as the wifi is free of charge there. as well there is no fridge or minibar and they use plastic disposable cups. very environmental unfriendly.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 9, 2013 via mobile

A refreshed 70's hotel that will never win a beauty contest but the location on Fisherman's Wharf could not be better. Very expensive to park a car (as you would expect in San Francisco) but at least there is the option. This was our second stay here and we would definitely stay again.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
Thank you for your continued patronage of our property. The location is truly one in a million with all the city’s main attractions a short distance away. We always love welcoming guests back to our property and helping them to find new ways to explore our great city. We look forward to seeing you in the future.
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El Dorado Hills, California, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

We made a quick, one night trip into the City to see the SFGiants play the Phillies in an evening game at AT&T . We looked for a blend of not to expensive, like $250 or less and a location that would allow us to park and then get to the game without driving. I found that's a little tough to accomplish if you want to walk to the game but as long as your good with the great public transportation in San Francisco you can get around town fine. With those things in mind we booked at the Sheraton by Fisherman's Wharf.
When I pulled in the drive to unload for our one night stay, Henry greeted us. He was very cordial, answered a couple of my quick questions and then asked several of his own. He quickly determined the nature of our visit and our plans. With those things in mind he suggested parking across the street in public parking overnight. The rate there is $20 bucks less than hotel parking, which I believe would have been $49/night. Way to go Henry. The check in was smooth with equally as pleasant and proficient staff. We quested a top floor room and they complied without hesitation. We were back at the hotel to warm up after the game by 11pm and went straight to the room. We did not experience any noise issues that fee ending or the next morning as reported previously. The room was clean, the bedding superb, not much of a view even looking out over the pool but a great location overall. No complaints. I think we got more than we payed for this time. :)

Room Tip: Rooms have been updated but the overall decor is still quite dated. Top floor means rooms with slant...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
What a great way to spend a night in the city. We are all big Giants fans here at the hotel and love when our guests chose to visit us while attending a game. The F line is located right in front of the hotel which makes getting to AT&T a breeze. Thank you for your kind words and we hope to see you in the future. Go Giants!!
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Rio de Janeiro
Top Contributor
105 reviews 105 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed May 8, 2013

For tourists this franchise Sheraton is well located near Fisherman's Wharf. The facilities are mid-60's motel remade to imitate a hotel, but still with paper-thin walls and no protection against noise. The breakfast for Platinums is a joke, they do not permit Platinum access to the buffet, but only a plastic juice and piece of bread from the really lousy little stand beside the breakfast room. Hotel management is contemptuous of guest requests, enough so that several staffers apologize for hotel policies.

In short, this place is for gullible tourists only. Otherwise it is a bad choice.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
We are sorry that our hotel did not live up to your expectations. Our hotel provides our Platinum members with complimentary breakfast that includes our full breakfast buffet in Sol. We apologize that there was some sort of disconnect on this amenity. We will be sure to share your feedback with our staff to ensure our guests are being informed of the different benefits our Starwood Preferred Guest program offers. Thank you.
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013 via mobile

This hotel is good if you are after just somewhere to sleep. No wifi in the room (it is free in the lobby but I would rather conduct my business in private) the bath was too small and there was quite a lot of noise from the surrounding streets, the decor in the halls makes you feel dizzy too!

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley H, Front Office Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, May 15, 2013
Thank you for taking the time to share your feedback about our hotel. We apologize that you did have the enjoyable experience that most our guests have. Being located in the heart of the city we encounter the noises of the city but do our best to limit our guest’s exposure. If you are a light sleeper we can always accommodate a quiet room request.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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