3 Stars for this hotel. This was to be our one 'splurge' hotel on a two week holiday, and I was really looking forward to it.
We chose this hotel over others in the area because of the Sheraton reputation. Sheraton is synonymous with being up market, offering the highest standards....and for $250 a night, that is exactly what I expected.
What I didn't expect was;
1; That the bellhop would watch as I struggled to get my luggage inside to the check in desk. At no time did anyone offer to help me with my luggage on arrival.
2; That the two staff behind the check in counter wouldn't even acknowledge my existence until they'd finished their conversation......although when they did eventually acknowledge me, they were reasonably pleasant.
3; That at $250 a night, I had to pay (and pay premium rates!) for wifi when it comes free in cheaper hotels, and at any Starbucks or McDonalds.
4; That ANY hotel, let alone a Sheraton branded hotel would put plastic disposable cups in their rooms and expect their guests to have to ask for proper drinking glasses. That, to me, was almost contemptuous. Are your guests not worthy of a proper drinking glass?
5; That on check out, again, nobody offered to help me with my luggage.
The room itself wasn't anything to write home about. It wasn't bad, but it was nothing special either. It's reasonably clean, but it's starting to look a bit dated. The bathroom is seriously small, to the point of being claustrophobic, and I'm not a large person. Certainly it's the smallest bathroom of any hotel I have ever stayed in. The toiletries offered are sparse and generic.
I realise that mattress comfort is subjective thing, the "sweet sleeper" bed was not the super comfy, 'sleeping on a cloud' experience that I expected. It was a mattress. Not even a pillow top. It was a little on the firm side for me, but nothing worth promoting.
The window coverings are awful. They LOOK nice, but that's all. Have them open and have zero privacy, or have them closed and have no natural light.
On the positiive side, while it's not the closest to the main attractions of Fishermans wharf, it's still very close. I didn't experience any of the noise that other reviewers noted.
The outdoor lounge area with the gas log fire pits are a nice place to relax if you can tolerate the cigarette smokers.
Put simply, it was the most expensive hotel we stayed in (by far!) yet it was no better, and in some cases, it was worse than the hotels we stayed in for half the price. For a Sheraton hotel charging premium prices, at the very least, I'd expect help with my luggage and a decent drinking glass in my room.
I would recommend this property as a mid range motel if it offered mid range pricing, but at $250 for a basic, no view room.....I definately don't recomment it...look elsewhere. With its lack of decent provisions, wifi and its plastic cups, it's clear that this place operates on a tight fisted (miserly) budget. It is waaaaay overpriced for what you get.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf