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“love this place” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Breakfast for 2 Included
Ranked #109 of 236 Hotels in San Francisco
Fresno, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“love this place”
4 of 5 stars Reviewed May 7, 2013

Everytime we're in SF we stay at the Sheraton. Always clean and close by everything. They have firepits outside for those cold SF nights. Customer service is always good as well. The only complaint I have is the valet parking... $50 for parking :(

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aurora, IL
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2013

We were here for 3 nights and the location couldn't have been better for the things we wanted to do. It was within walking distance for ferries, shopping, restaurants, etc. The staff was friendly and helpful. My only issue with the room is that the shower is really narrow. I'm an average-sized person and I had the shower curtain sticking to me while I showered. Silly, but that wouldn't stop me from staying here again. The price was much lower than other hotels with the same amenities, and we didn't stay in the room very much.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Duxbury, Massachusetts
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

Beautiful hotel with wonderful rooms. The outside firepits were a definite plus! Concierge was helpful. Breakfast was amazing. My only dissatisfaction was that there was no complimentary wi-fi in the rooms!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Marden, Kent
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 6, 2013

My husband and I stayed at the Sheraton for 3 nights as a stop-over on the way back to UK. The location is very handy for Fishermans Wharfe, Piers and the tram into town. The only thing this hotel has going for it is the location. I hardly got any sleep in our room on the 3rd floor as it looked out onto a busy street and opposite was a bus depot where they cleaned the buses so we got the buses reversing noise. The room was large but had no fridge/minibar. Tea & coffee facilities were very basic with 2 plastic cups. No free internet in the room, you have to go down to the lobby. We had one helpful concierge and one unhelpful who did not give us local bus info but tried to sell us trips to get to the Golden Gate Bridge. We didn't eat in the hotel so can't comment on the food.

Room Tip: Perhaps a higher floor would be quieter.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Orange County, CA
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 4, 2013

We spent 3 nts here last wk. we were surprised that the Internet was not included & the price per minute was expensive. We had a nice room on the top floor and were happy to find that we could open the window! Beware that our room featured the lowest toilet. We enjoy staying in this area as we can walk or take the cable car where we want. Parking is nearly impossible to find. 24 hr parking at the hotel is an extra $48 per nt

Stayed April 2013, traveled as a couple
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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2013 via mobile

My husband and I stayed at the Sheraton for 4 nights and were pleasantly upgraded to a bigger room on check in. The staff behind the desk and the concierge were helpful and friendly. My only small gripe was with the customer service at 'Spressi', the hotel's cafe. The man & lady serving were perpetually unhappy and suspicious if you we're just having a look at the drinks fridge and unfortunately their service reflected this. I almost didn't want to write this but felt the hotel should know. Overall though the service and hotel were terrific.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 2, 2013

Fisherman's Warf is the last remaining 'family' tourist trap in San Francisco, so its decidedly less trendy then nearly any other part of the city. The Sheraton fits right in, with a very family friendly atmosphere of bright 80's inspired colors mixed with scandanavian touches. It's not tacky, but it's not exactly tasteful.

The room I had was on the SPG floor, which was the top, and the east facing wall was sloped at a 45 degree angle, with a cumbersome shade that is counter-intuitive to operate. The window was incredibly dirty, and the view consisted of the roof bathed in gull guano baking in the salty air.

The room is completely serviceable otherwise, with the sweet sleeper bed. The bathroom was small and old with a shower head that was nearly consumed from the hardwater buildup, and a cracked porcelain tub.The elevators are painfully slow, and one actually opened before it had hit the floor, which was a bit un-nerving. They're noisy too.

Food options are poor, which is a shame because the neighborhood could benefit from a restaurant that's a little bit more inspired than the crab shack themes that abound here.

I will likely not stay here again, but that's only because I prefer downtown over Fisherman's warf.

Room Tip: If you could avoid using the elevators, go with the ground floor. Insist on something with a view lo...
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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