When you think about the Sheraton brand, the first thing that comes to your mind is business, not leisure. Well, this Sheraton seems to be more about leisure than business, partly due to its location (Fisherman's Wharf, Pier 39) and partly to its design, nice, easy, warm, and relaxing. You don't want to think about work there. We tried to check in after two international flights, 14 hours in total, at 2 30pm (normal check in time is 3pm) and asked for a quiet room. The view or no view since quiet rooms face the courtyard didn't bother us, we just wanted to be away from loud trams or guests at the pool. The room wasn't ready and a Front Desk Agent asked us to wait for 1,5 hours for 'rush to clean'. Is it really a rush? Then a 3pm shift started its duty and I tried my luck to check if the room was ready after 30 minutes waiting. And yes, it was ready! The room had all basic amenities and toiletries. We had to ask for a water boiler and an adaptor that were provided free of charge. The only problem was the absence of sound proof that bothered our sleep sometimes. We could hear other people next to us and above us. Overall, Housekeeping team was great and efficient! However, the best team at this hotel is Concierge team! These guys are helpful, knowledgeable, social, and fantastic! We are so thankful to them for all their help! Great job! Yes, sometimes there are lines to Concierge desk, some questions take time. Just stay patient and they will take care of you with a smile. We loved San Francisco and wish to be back some day!
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf