We stayed at the Sheraton for 6 nights in April as a family in two interconnecting rooms.
We like to stay in modern, clean and fresh hotels and initial impressions of the sheraton were very good. Although the exterior of the hotel is dated the lobby is nice and modern. The car attendants do a good job of keeping the small drive clear. It is worth noting that they give you 15 mins to park up, unload and check in before you have to move or park your car. We chose not to continue our car rental whilst in San Francisco as the Sheraton charges $45 plus taxes to park for 24hours and you really are able to travel about the city without a car. Sheraton uses a third party car park and so this isn't really their fault - parking in San Francisco is expensive generally. The location of the hotel is excellent, being literally a 5 min walk from Fishermans Wharf and 10 mins to Alcatraz Pier. Even the city centre can be walked to but will take 45mins and some steep hills! We took a taxi to the AT&T park which is on the opposite side of the city and this only cost $15. A taxi back from Union Square (central) was $12. The taxi drivers also seemed quite surprised when I tipped. There is a Safeway food shop and a Walgreens pharmacy next to the hotel although this is a fairly dirty and older shopping centre attracting a few homeless or drunk people.
The rooms have been freshened up and in general are very light, airy and a good size although the bathrooms are very small. The shower is perfectly adequate too. Despite being recently renovated, there are some signs of poor repairs and knocked edges, chipped marble, rusted air vents. The air con is also an old single floor unit which can be quite loud and difficult to leave on at night due to a variable and loud fan. The curtains are not blackout either, and the design of the hotel is such that rooms face other rooms on another wing which means that privacy can be poor unless the curtains are closed.
The biggest downside of the rooms is the appalling sound intrusion from outside. The windows have not been renewed and are single pane with poorly fitting opening section. I am not exaggerating to say that noises from outside can be heard AS IF THE WINDOW WAS OPEN! The trams run until 0030 and start again at 0630 and we were woken a few times by trucks unloading or just people walking past talking. I might expect this when staying in a residential house but not from a 4+ star hotel like the Sheraton. I did complain and we were moved to another room. This was only marginally better. Other guests were complaining about noise too. I think most rooms would suffer from this problem given the design of the hotel. I would comment that we never heard any noises from other rooms or corridors but this may be because we were on the top floor and at the end of a corridor so had an end wall as well as no passing guests. The manager was apologetic, helpful and reduced our room charges as well as providing wine and biscuits the next night, so I think he did all he could do as the noise issues are a problem that he can do very little about.
We ate room service on one occasion and the quality of the food was excellent and it was delivered on time. The price was a bit high at $75 for x2 Caesar salads ($16 each) and two kids meals at $11. I was also surprised when the person taking the order started a coughing fit partway through and didn't even apologise, just re-asking their question!
I found the concierge very helpful, especially Jay Jay who organised tickets for a baseball game and organised a town car to the airport (for $55).
WIFI was free in the lobby (though quite slow) but $10 per day in the rooms. I still disagree with charging for Internet especially when the two hotels I stayed in during the first part of the holiday had it free and numerous shops now do it free too.
Overall, nice enough rooms but all overshadowed by the intrusion of loud outside noises meaning a poor quality sleep.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf