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“This is a fairly ordinary hotel that is trying to pretend to be something more classy” 3 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Breakfast for 2 Included
Ranked #112 of 235 Hotels in San Francisco
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“This is a fairly ordinary hotel that is trying to pretend to be something more classy”
3 of 5 stars Reviewed December 31, 2012 via mobile

We stayed in this hotel for 4 nights in December. The location for Fisherman's Wharf is great if all you need is to be near Pier 39. The service is very impersonal and was as cold as the San Fransiscan weather. We arrived late after a delayed flight from Fort Lauderdale and found there was nobody in the hotel to meet us at all and the hotel was deserted - after 20 minutes someone wandered in from the back office and checked us in. The room for a family of four was small and basic and the public rooms were cold and hard to navigate. Costs for food,parking and Internet were excessive - we were charged$51 to leave our car for 12 hours. We found it amusing that they charge for wifi in the rooms but offer it free in their lobby and not surprisingly this was packed with guests. Overall we didn't enjoy our stay and this was the low point of our trip.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear Paul1603, many thanks for the review and the 4-star rating on our hotel cleanliness and location. I was pleased to hear you enjoyed our proximity to nearby attractions such as Pier 39 and do apologize you found the service to be less than ideal. I will definitely followup with our staff as that is out of the norm for our team who typically receive top marks for service and staff friendliness. Thank you for the feedback as this helps us refine our services going forward. I hope you had a safe trip back and hope you can return soon. Take care and warm regards,
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2,512 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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Southwest
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 29, 2012

Used Priceline's "name your price" for first time, seeking other two "higher rated" hotels for Fisherman's Wharf, Hyatt or Argonaut and ended up with this Sheraton. Hesitant at first for this older property, yet in the end, for the price, it was a nice change of place. Priceline's star rating for this property questionable/borderline, but maybe supported by Starwoods brand name and generally attentive friendly staff.

Enjoyed:
- top floor quiter inside view rooms. SF outside rooms in most hotels can get quite noisey.
- Heavenly beds
- "remodeled" rooms
- Fire pits
- close to local supermarket and small local joints for quick bite to eat or coffee
- Accommodating front staff
- short run to Hoppers hands at the fort via waterfront walkways...about 3 mile.

Tips:
- If renting from Dollar as we did for day or two, clarify parking partnership/relationship/ticket steps with hotel and attendants otherwise checkout credit shuffle as we ended up with.
- cab traffic hit and miss on this Wharf "edge" location
- a.m. front counter suggested towncar service to airport rate reasonable compared to cab fare.
- p.m. weekend bellman "negotiated" town car service rate to short distance restaurant laughable, glad we had local with us who pointed out the difference. kick back?
- thin room walls, kids next door...thank goodness they tuckered out early.

Room Tip: suggest request inside, top floor rooms. Enjoy views while out and about, sleep better while in.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear DesertCasa, thank you so much for the detailed review and 4-star rating. I was pleased you were able to obtain a great value rate during your recent stay with us and that you enjoyed our quiet rooms, comfy Sheraton Sweet Sleeper beds, fire pits and our recent renovation results. I hope you both have a great new year, and here's wishing you both warm regards,
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 28, 2012

There was something a little impersonal about this hotel except for the guy at the front door who is exceptionally helpful.

The location is superb for exploring the wharf or heading to Alcatraz. The rooms are also superb although navigating the corridors can be confusing at first.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear ShaneCart, thank you for the review of our hotel and 4-star rating on our cleanliness, rooms, sleep quality and location. I was pleased you enjoyed our proximity to attractions such as Alcatraz and hope you can return soon. Take care and warm regards,
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Perth, Western Australia, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2012

We stayed here after a long haul flight from Australia. We asked for a quiet room which although did not have a view had the most comfortable bed an pillows for s restful sleep. Rooms are modern, bright (great contrast to winter cold outside) and great location near the wharf. We caught a tram into town easily and visited alcatraz based on a short walk. Great stay for price and comfort.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear Heidi_S, thanks so much for the 4-star review and so sorry you had bad jet lag from the flight in. It is a long flight from Perth, so I certainly understand and was pleased to hear you had a very restful sleep in our comfy Sheraton Sweet Sleeper bed. Thank you both for the visit and I hope you can return soon. Take care and warm regards,
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 24, 2012

Do not stay here if you can have the option to stay elsewhere (like the Hyatt). Unfortunately, we decided to have a change of plans and wanted to stay in SF an additional two nights. However, the Hyatt was already out of rooms, so we moved to the Sheraton down the street. Worse experience!!! The day that we moved, it was raining. I had already made arrangements at the Hyatt to leave my car there an additional two more nights because they gave me a special rate that I couldn't resist. When I was unloading our luggage in the rain, the valet parker came to me with an umbrella and ask me if I was valeting with them, and I said no. He said "Oh" and walked away leaving me in the rain with all my luggage. Our paper bags ripped, our LVs were all wet, not to mention us. We checked in, and I complained to the front who told me that he would talk to the manager (they never up dated me with what happened). We were allowed to check in early, which is a plus. We got to the very out dated room. It was horrible. The carpet was all dirty with spots, the bathroom was soo small, it was hard to even take a shower. We went to go take a nap and to our disbelief, the sheets were all dirty and stained. The TV controller didn't work either. I had to call the front to have everything replaced. The walls are soo thin, you can hear everything (from people coming home drunk at 2 AM, to the trash pick up at 5 AM). Upon check out, I complained again, and the response was, "Why didn't you talk to the manager?" That was it. NEVER STAY HERE!!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear Cookietaro, I am so sorry you had a poor experience at our hotel from bad weather on arrival to a room that needed closer attention from our housekeeping team. I do hope you can contact my office as I would like to make this right with you with a return night stay for your next visit to San Francisco. Please accept our apologies and I hope you can return soon so we can show you an exceptional time on our next visit. Take care and warm regards,
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Hong Kong, China
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 22, 2012

This hotel has a great location and it is clear that it is coming to the end of a refurbishment that has improved the place. The lobby bar and outside seating with gas fires was unexpected, but good. The only downside of the hotel was that it's not very quiet - my room faced the valet parking station and there was constant traffic. But with San Francisco food and long days of exploring, you are too tired to notice especially with such a comfortable bed.

The location is excellent - walking distance to the waterfront, Alcatraz cruise and the starting point of many of the hop-on-hop-off bus tours. It's also on the old trolley car route and start point of two of the cable car lines. As a tourist in San Fran, I'd definitely stay here again.

The only disappointment was the airport transfer booked through the concierge. Bad driving (driver had his iPhone to his ear most of the journey even on the expressway) and the price quoted by the concierge was the starting price not the actual price. You're better off getting a cab.

Room Tip: If you're in Block 1, don't go on the lower floors. Very noisy and the floors are very thin...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear Nhhk, thank you so much for the outstanding review and 4-star rating of our hotel. I was pleased you enjoyed our outdoor firepits, comfy Sheraton Sweet Sleeper bed and convenient location. I hope you and your friends can return soon. Wishing you a great new year and warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 21, 2012

The Sheraton Hotel was nice; but what they don't tell you when you're going to rent a car from the Dollar Rent-a-Car inside their facility is that they charge you an additional fee of $45.00 per day just for parking the vehicle in the Sheraton parking structure underneath. Had we known that we would have considered staying at another hotel where they don't charge you or offer a discount for vehicle parking. So we ended up paying $350.00 total to rent a car for two days. Crazy! No-where does it say it in the contract nor on the hotel receipt that you will be charged extra. Lesson learned! Aside from that...would we stay there again...Not likely!

Room Tip: Don't get a room on the floor level. You won't sleep if people are walking around the street...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, January 2, 2013
Dear EstherGonzalez, thank you so much for the across the board 5-star review of the hotel facilities and services. I was pleased you enjoyed the visit and apologize the car rental agency we have on property did not fully explain all the fees up front. I will insure the owner of the agency is made aware of your suggestions and hope you can plan a return visit soon. Thanks again and warm regards,
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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