I travel a lot, and have to say, that for an older hotel, this one has been kept up well. My room seemed brand new. Comfortable bed, nice flat screen tv, nicely appointed room. My only complaint, would be that the toiled is in the same room as the shower, and was squeezed in. For larger people, this could be an issue. The shower, and other parts of the bathroom, were very nice. Nice bar/general area at the entrance to the hotel. Fire pits, with chairs, just outside the entrance is a nice touch, especially on a cool morning.

I was booked in here for business and none too thrilled about it--v topuristy and I visit SF lots and I'd never chosoe it. BUT the rooms have be redone and SPG cardholders get thyeir pick. I wa sin a room on the top floor which was blissfully quiet! It was big and I could hurl my luggae about and it had a nice attic window through which the top of Russian Hill peeked. I could open the dinwpo--a JOY! and hear cable cars and hoking sealions (maybe it was honking tourists, I don't know). Room servcie was promopt and I say have thw chowder in sourdough bowl. delicious. V easy to walk into the city or catch the cabelcar. JUst ignore your fellow guests and also the grimnly youristsica location and you will be fine. I am a snob, I know.

Great location. Close to fishermans wharf and bus stops. Fire pits outside are nice.
We were on the 3rd floor and the corridor was very cold, seems like a window was open the whole time. Elevator service was slow - one out of three was broken. Concierge was very helpful with directions and where to go etc.
Not sure we'd book again. It's an old hotel that they revamped...but still old inside out.

We spent 6 nights here on a vacation to San Francisco, the room was quite comfortable, clean, had most amenities. Not a high classed place, but very welcoming. The bathroom was very small with stub and toilet, the sink was outside. Which worked okay. The concierge was very helpful in booking tours and general information regarding anything about the area. This is a very good location to a lot of the tourist attractions and close to fisher mans wharf. The front desk was very helpful, we had a slight problem with our booking with bookit as we had booked 6 nights and the hotel had us down for only 5. No questions asked they fixed our situation within minutes. We would recommend this hotel to anyone.