We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I was surprised, I'll admit it” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Fisherman's Wharf Hotel to your Saves list
Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (Fisherman’s Wharf)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #112 of 235 Hotels in San Francisco
UK
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“I was surprised, I'll admit it”
4 of 5 stars Reviewed November 15, 2012

I was booked in here for business and none too thrilled about it--v topuristy and I visit SF lots and I'd never chosoe it. BUT the rooms have be redone and SPG cardholders get thyeir pick. I wa sin a room on the top floor which was blissfully quiet! It was big and I could hurl my luggae about and it had a nice attic window through which the top of Russian Hill peeked. I could open the dinwpo--a JOY! and hear cable cars and hoking sealions (maybe it was honking tourists, I don't know). Room servcie was promopt and I say have thw chowder in sourdough bowl. delicious. V easy to walk into the city or catch the cabelcar. JUst ignore your fellow guests and also the grimnly youristsica location and you will be fine. I am a snob, I know.

Room Tip: breakfast is downstairs and i cannot deal with that much nocie or interaction so early in rmoning. g...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Scribbler1000, we are always pleased to hear when we provide a pleasant surprise for our guests and I thank you for relaying your comments on your recent stay with us. It was great to hear we met your expectations for a stay on business, given our leisure destination and focus, and that you enjoyed the room, view of Russian Hill and quiet location. Many thanks for the kind remarks on our Room Service quality and I hope you can plan a return visit soon. Happy Holidays and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,921 reviews from our community

Traveler rating
    522
    1,217
    770
    276
    136
See reviews for
788
1,055
88
311
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (500)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed November 12, 2012

Great location. Close to fishermans wharf and bus stops. Fire pits outside are nice.
We were on the 3rd floor and the corridor was very cold, seems like a window was open the whole time. Elevator service was slow - one out of three was broken. Concierge was very helpful with directions and where to go etc.
Not sure we'd book again. It's an old hotel that they revamped...but still old inside out.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Stroumpfer, thank you so much for the high ratings on our service and location and your kind comments on our helpful Concierge. I do apologize you encountered a slow elevator, however we are in the process of installing new lifts and are taking one of our five elevators out of service on a rotating basis for the next couple of months to accomplish the upgrade. Thanks again for the visit and I wish you safe travels and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vegreville Alberta
Level Contributor
264 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed November 12, 2012

We spent 6 nights here on a vacation to San Francisco, the room was quite comfortable, clean, had most amenities. Not a high classed place, but very welcoming. The bathroom was very small with stub and toilet, the sink was outside. Which worked okay. The concierge was very helpful in booking tours and general information regarding anything about the area. This is a very good location to a lot of the tourist attractions and close to fisher mans wharf. The front desk was very helpful, we had a slight problem with our booking with bookit as we had booked 6 nights and the hotel had us down for only 5. No questions asked they fixed our situation within minutes. We would recommend this hotel to anyone.

Room Tip: Pay a little more for a bigger room
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Firechief-JL, many thanks for the visit and 4/5 star review of your stay with us. I was pleased you found our rooms comfortable, clean and our concierge and front desk staff to be helpful. I hope you can return soon, and if so, ask for one of our junior suites as this might be the larger room you were looking for to accommodate your family. Take care and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii, United States
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 11, 2012

My wife and I stayed here for three nights and four days. We were so happy with the room and the service we received. We were allowed to check in early, 8 hours early! The lady at the front desk was so nice. She asked if we were celebrating anything special. We said, no just a few days away from the kids. She sent a bottle of California sparkling wine to the room with chocolate covered strawberries later that evening. We had a rental car and parking was $45 a day but she took $20 off our parking for each day. The room was nice and exceptionally clean. We were on the 3rd floor with a nice view of the city. We were given half off vouchers for the breakfast buffet in the lobby but never took advantage of it, the food didn't look appealing at all. We were also allowed to checkout at 4pm instead of noon. We will be staying here again for the wonderful service and great location. It is near everything, pier 39, the trolleys, north beach.

Room Tip: Ask for a floor on a high floor and facing the city.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear James_R, thanks so much for the outstanding review of your recent stay with us. I was very pleased you enjoyed the hotel and the service you receieved. I hope you and your wife can plan a return visit soon! Aloha and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rochester, kent
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 11, 2012

We really liked this hotel. It was a bit shabby in places, but overall it is in an excellent location. its has a very relaxed atmosphere and it was lovely to sit around the fire pits chatting to other guests. The best thing about this hotel was the beds and the bedding, i had the best sleep in the most comfortable bed with amazing pillows. (Downlite 50%waterfowl and 50%down) unlucky for me we cant get these pillows in England and i will have to wait until next year when we plan to visit again go down to fishermans wharf, watch the seals at the end of the pier and try a clam chouder or crab bisque with crusty bread............deee-lish-shous

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Linsbrown, you said it all with "Bed Heaven" and I am very pleased you enjoyed our very comfy Sheraton Sweet Sleeper bed ... the most comfortable in the industry. Thanks for the visit and we look forward to your return trip this next year! Happy holidays and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunkirk, Maryland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

We spent a few days visiting the sites in San Francisco. Hotel was very convenient to almost everything including public transportation. Definitely enjoyed the spaciousness of a suite during our stay. Our room was clean and it overlooked the pool area. We loved the firepit area. Everyone was accommodating and pleasant. No complaints for the price...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Slp1976, thank you for taking the time to review our hotel and for the 4-star rating. I was plased you found our staff to be both accommodating and pleasant and that you enjoyed the extra space in our suite. Thanks for the visit and I wish you warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanaka, New Zealand
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 9, 2012

Great location to all the attractions and amenities at the Fisherman's Wharf. We could walk to all the attractions.
On checking in, a very friendly staff member gave us a room "with a view of the Golden Gate bridge". I thought she was wrong until day three, when the fog cleared and we could indeed see the bridge from our room.
All the staff very friendly and always helpful. I loved the funky colours of the corridors.
The room was a bit dated, but it is large and very comfortable
We never used the air con, we always tried to keep the window open (yes, you can open the windows).
Breakfast did not look too thrilling here, but it is only a short walk to lots of cheap cafes and diners.
Rental cars are based in the same building. We hired a car for the day, and found the staff very helpful.
I wouldn't hesitate to stay there again due to its location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Wanagirl, many thanks for the 4 star review and kind comments on our friendly and helpful staff. I was pleased you enjoyed the view from your room and thank you for the recommendation. Thanks for the visit and I look forward to your return soon. Take care and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Fisherman’s Wharf
Hyatt Fisherman's Wharf
Hyatt Fisherman's Wharf
#81 of 235 in San Francisco
4.0 of 5 stars 79 reviews
Fisherman’s Wharf
BEST WESTERN PLUS The Tuscan
BEST WESTERN PLUS The Tuscan
#17 of 235 in San Francisco
4.5 of 5 stars 3,183 reviews
Fisherman’s Wharf
Holiday Inn San Francisco Fishermans Wharf
Holiday Inn San Francisco Fisher...
#103 of 235 in San Francisco
3.5 of 5 stars 2,712 reviews
Show Prices
Show Prices
Show Prices
Fisherman’s Wharf
Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Fisherman’s Wharf
Hotel Zephyr
Hotel Zephyr
#49 of 235 in San Francisco
4.0 of 5 stars 233 reviews
Fisherman’s Wharf
Pier 2620 Hotel Fisherman's Wharf
Pier 2620 Hotel Fisherman's Whar...
#88 of 235 in San Francisco
4.0 of 5 stars 714 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Fisherman's Wharf Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#43 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Starwood, Hotwire, Odigeo, HotelTravel.com, BookIt.com, Otel and Hotels.com so you can book your Sheraton Fisherman's Wharf Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

Owners: What's your side of the story?

If you own or manage Sheraton Fisherman's Wharf Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.