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“Good location, comfortable, near the tourist action” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Ranked #110 of 236 hotels in San Francisco
Vegreville Alberta
Top Contributor
163 reviews 163 reviews
35 hotel reviews
Reviews in 65 cities Reviews in 65 cities
88 helpful votes 88 helpful votes
“Good location, comfortable, near the tourist action”
4 of 5 stars Reviewed November 12, 2012

We spent 6 nights here on a vacation to San Francisco, the room was quite comfortable, clean, had most amenities. Not a high classed place, but very welcoming. The bathroom was very small with stub and toilet, the sink was outside. Which worked okay. The concierge was very helpful in booking tours and general information regarding anything about the area. This is a very good location to a lot of the tourist attractions and close to fisher mans wharf. The front desk was very helpful, we had a slight problem with our booking with bookit as we had booked 6 nights and the hotel had us down for only 5. No questions asked they fixed our situation within minutes. We would recommend this hotel to anyone.

Room Tip: Pay a little more for a bigger room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Firechief-JL, many thanks for the visit and 4/5 star review of your stay with us. I was pleased you found our rooms comfortable, clean and our concierge and front desk staff to be helpful. I hope you can return soon, and if so, ask for one of our junior suites as this might be the larger room you were looking for to accommodate your family. Take care and warm regards,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
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Honolulu, Hawaii, United States
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 11, 2012

My wife and I stayed here for three nights and four days. We were so happy with the room and the service we received. We were allowed to check in early, 8 hours early! The lady at the front desk was so nice. She asked if we were celebrating anything special. We said, no just a few days away from the kids. She sent a bottle of California sparkling wine to the room with chocolate covered strawberries later that evening. We had a rental car and parking was $45 a day but she took $20 off our parking for each day. The room was nice and exceptionally clean. We were on the 3rd floor with a nice view of the city. We were given half off vouchers for the breakfast buffet in the lobby but never took advantage of it, the food didn't look appealing at all. We were also allowed to checkout at 4pm instead of noon. We will be staying here again for the wonderful service and great location. It is near everything, pier 39, the trolleys, north beach.

Room Tip: Ask for a floor on a high floor and facing the city.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear James_R, thanks so much for the outstanding review of your recent stay with us. I was very pleased you enjoyed the hotel and the service you receieved. I hope you and your wife can plan a return visit soon! Aloha and warm regards,
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rochester, kent
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 11, 2012

We really liked this hotel. It was a bit shabby in places, but overall it is in an excellent location. its has a very relaxed atmosphere and it was lovely to sit around the fire pits chatting to other guests. The best thing about this hotel was the beds and the bedding, i had the best sleep in the most comfortable bed with amazing pillows. (Downlite 50%waterfowl and 50%down) unlucky for me we cant get these pillows in England and i will have to wait until next year when we plan to visit again go down to fishermans wharf, watch the seals at the end of the pier and try a clam chouder or crab bisque with crusty bread............deee-lish-shous

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Linsbrown, you said it all with "Bed Heaven" and I am very pleased you enjoyed our very comfy Sheraton Sweet Sleeper bed ... the most comfortable in the industry. Thanks for the visit and we look forward to your return trip this next year! Happy holidays and warm regards,
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Dunkirk, Maryland
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

We spent a few days visiting the sites in San Francisco. Hotel was very convenient to almost everything including public transportation. Definitely enjoyed the spaciousness of a suite during our stay. Our room was clean and it overlooked the pool area. We loved the firepit area. Everyone was accommodating and pleasant. No complaints for the price...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Slp1976, thank you for taking the time to review our hotel and for the 4-star rating. I was plased you found our staff to be both accommodating and pleasant and that you enjoyed the extra space in our suite. Thanks for the visit and I wish you warm regards,
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Wanaka, New Zealand
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 9, 2012

Great location to all the attractions and amenities at the Fisherman's Wharf. We could walk to all the attractions.
On checking in, a very friendly staff member gave us a room "with a view of the Golden Gate bridge". I thought she was wrong until day three, when the fog cleared and we could indeed see the bridge from our room.
All the staff very friendly and always helpful. I loved the funky colours of the corridors.
The room was a bit dated, but it is large and very comfortable
We never used the air con, we always tried to keep the window open (yes, you can open the windows).
Breakfast did not look too thrilling here, but it is only a short walk to lots of cheap cafes and diners.
Rental cars are based in the same building. We hired a car for the day, and found the staff very helpful.
I wouldn't hesitate to stay there again due to its location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Wanagirl, many thanks for the 4 star review and kind comments on our friendly and helpful staff. I was pleased you enjoyed the view from your room and thank you for the recommendation. Thanks for the visit and I look forward to your return soon. Take care and warm regards,
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Pennsville, New Jersey
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2012

My room was comfortable but was very dated. The staff was very helpful. Good location. I liked the outside seating with modern firepits. There are alot of restaurants within walking distance. You are close to Pier 39.

Room Tip: I had an inside room so my view was terrible.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Wendyluvstotravel, many thanks for staying with us and for completing an online review. I was pleased you rated our service 5-star and you found the staff to be very helpful. Our recent renovation was designed as a retro modern look, which may have a dated look to some, however the refurbishment was just recently completed. I hope you can return soon and thanks again for the visit. Take care and warm regards,
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Portsmouth, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 8, 2012 via mobile

The location of this hotel is great, that is the only thing the hotel has going for it.
Our room was awful the heater/ air con was the size of a small car, we could hear all external and internal noise so I took to wearing ear plugs. The bathroom was too small you could pee and shower at the same time. There was yellow grime on the floor of the bath and black mould on the ceiling! Vile.
The reception area looks great as does the outside area with the fire pits but the rest is the pits avoid at all costs!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Macrodonts, thank you for taking the time to review our hotel and for the 5-star rating for our location. I apologize you encountered some issues with your bathroom and in-room a/c and have passed your comments on to our operations team to correct. Many thanks for pointing these issues out to us and I am glad you were able to enjoy our outdoor firepits. Thanks again for the feedback and I wish you warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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