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“Bed heaven” 4 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
4.0 of 5 Hotel   |   2500 Mason Street, San Francisco, CA 94133 (North Beach)   |  
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Breakfast for 2 Included
Ranked #111 of 237 Hotels in San Francisco
rochester, kent
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Bed heaven”
4 of 5 stars Reviewed November 11, 2012

We really liked this hotel. It was a bit shabby in places, but overall it is in an excellent location. its has a very relaxed atmosphere and it was lovely to sit around the fire pits chatting to other guests. The best thing about this hotel was the beds and the bedding, i had the best sleep in the most comfortable bed with amazing pillows. (Downlite 50%waterfowl and 50%down) unlucky for me we cant get these pillows in England and i will have to wait until next year when we plan to visit again go down to fishermans wharf, watch the seals at the end of the pier and try a clam chouder or crab bisque with crusty bread............deee-lish-shous

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Linsbrown, you said it all with "Bed Heaven" and I am very pleased you enjoyed our very comfy Sheraton Sweet Sleeper bed ... the most comfortable in the industry. Thanks for the visit and we look forward to your return trip this next year! Happy holidays and warm regards,
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2,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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Dunkirk, Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

We spent a few days visiting the sites in San Francisco. Hotel was very convenient to almost everything including public transportation. Definitely enjoyed the spaciousness of a suite during our stay. Our room was clean and it overlooked the pool area. We loved the firepit area. Everyone was accommodating and pleasant. No complaints for the price...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Slp1976, thank you for taking the time to review our hotel and for the 4-star rating. I was plased you found our staff to be both accommodating and pleasant and that you enjoyed the extra space in our suite. Thanks for the visit and I wish you warm regards,
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Wanaka, New Zealand
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 9, 2012

Great location to all the attractions and amenities at the Fisherman's Wharf. We could walk to all the attractions.
On checking in, a very friendly staff member gave us a room "with a view of the Golden Gate bridge". I thought she was wrong until day three, when the fog cleared and we could indeed see the bridge from our room.
All the staff very friendly and always helpful. I loved the funky colours of the corridors.
The room was a bit dated, but it is large and very comfortable
We never used the air con, we always tried to keep the window open (yes, you can open the windows).
Breakfast did not look too thrilling here, but it is only a short walk to lots of cheap cafes and diners.
Rental cars are based in the same building. We hired a car for the day, and found the staff very helpful.
I wouldn't hesitate to stay there again due to its location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Wanagirl, many thanks for the 4 star review and kind comments on our friendly and helpful staff. I was pleased you enjoyed the view from your room and thank you for the recommendation. Thanks for the visit and I look forward to your return soon. Take care and warm regards,
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Pennsville, New Jersey
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 8, 2012

My room was comfortable but was very dated. The staff was very helpful. Good location. I liked the outside seating with modern firepits. There are alot of restaurants within walking distance. You are close to Pier 39.

Room Tip: I had an inside room so my view was terrible.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Wendyluvstotravel, many thanks for staying with us and for completing an online review. I was pleased you rated our service 5-star and you found the staff to be very helpful. Our recent renovation was designed as a retro modern look, which may have a dated look to some, however the refurbishment was just recently completed. I hope you can return soon and thanks again for the visit. Take care and warm regards,
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Portsmouth, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 8, 2012 via mobile

The location of this hotel is great, that is the only thing the hotel has going for it.
Our room was awful the heater/ air con was the size of a small car, we could hear all external and internal noise so I took to wearing ear plugs. The bathroom was too small you could pee and shower at the same time. There was yellow grime on the floor of the bath and black mould on the ceiling! Vile.
The reception area looks great as does the outside area with the fire pits but the rest is the pits avoid at all costs!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Macrodonts, thank you for taking the time to review our hotel and for the 5-star rating for our location. I apologize you encountered some issues with your bathroom and in-room a/c and have passed your comments on to our operations team to correct. Many thanks for pointing these issues out to us and I am glad you were able to enjoy our outdoor firepits. Thanks again for the feedback and I wish you warm regards,
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 8, 2012

From the outside this hotel looked promising, the lobby also looks good, however the lifts rarely work, the decor in the corridors is bizarre, thought I was at a random circus. The room was terrible, very old fixtures, the worlds smallest and most shallow bath, coupled with a mouldy ceiling and sealant.
The walls and ceilings are paper thin so it sounds like a herd of buffalo are surrounding your room 24/7.
The maid would try to clean our room shortly after 8 every morning, bit early for me, made us feel like we were being rushed! Don't waste your money!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Jonyriggs, thank you for taking the time to review our hotel and for the 4-star rating for our location. I apologize you encountered some issues with our Housekeeping and I have passed your comments on to our Executive Housekeeper to correct. Many thanks for pointing these issues out to us. Thanks again for the feedback and I wish you warm regards,
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Roanoke, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2012

Such a nice stay at this Sheraton. The man at the front desk (Jim) was very professoinal and nice. It was our first visit to San Francisco and when he realized it was my birthday 55th birthday he gave me a free upgrade to a forth floor king, a bottle of champange and chocolate covered strawberries! What a treat! It felt so good to be treated so well! Thanks Jim!!!
We will stay here again for sure! Super location

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Patricia_W, thank you so much for the 4-star review and your 5-star review and kind comments on the hotels service. I was pleased Jim at our reception desk made a difference, especially with your very special birthday event and that you enjoyed the special treat! Thanks again for the visit and I hope you can return soon. Take care and warm regards,
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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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