My husband and I stayed at the San Remo before catching the red-eye back to the east coast. The staff were so kind to let us stash our luggage in their office area so we could explore the city for the day. It was at the end of a 2 week trip so we were tired and got a great night's sleep in our room with window facing Mason. We always travel with a portable white-noise machine so no need for the ear plugs provided. The hotel has a European ambiance and sharing the toilets and showers was not a problem. They are kept impeccably clean and were always available. If you have the time, wander the hallways on both floors and take in the furnishings and wall hangings. The brothers have, obviously, taken a lot of care and time in decorating this property, restoring it to it's original beauty. This hotel is not for the feint of heart as there is no elevator and the rooms are on the second and third floors. The staff was delightful and the perks at the drink station were appreciated...coffee, hot water, cold water, cookies, candy...I couldn't stop grabbing a cinnamon licorice stick! There was a mix of young (no children, however) and older (like us) and heard European accents. There are no TV's but there is free WiFi. Worn out from a day of touring San Francisco, but still too early to pick up the shuttle to the airport, we were invited to use one of the sitting areas to rest before the trek to the airport. The restaurant downstairs, Fior d'Italia, is wonderful and has a history of its own. We would definitely recommend the San Remo for a change from the big chains and a flavor of the real San Francisco.