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“Charming!” 4 of 5 stars
Review of San Remo Hotel

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San Remo Hotel
1.5 of 5 Lodge   |   2237 Mason Street, San Francisco, CA 94133   |  
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Melbourne, Australia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Charming!”
4 of 5 stars Reviewed July 10, 2014

Stayed at the San Remo more than 10 years ago and remembered it with trepidation...thin walls and noisy guests made sleeping difficult. But we decided to give it another try this year and it was fabulous! They now provide ear plugs and I found that I didn't even need them. Better clientele? Perhaps. Or perhaps the lovely people at the front desk are keeping a tighter grip on things. Either way, I got 2 wonderful night's sleep on Fri and Sat nights! Love the free computer/printer for printing my boarding passes! And the all-day tea/coffee...wish it had continued later into the evening, though. No trouble getting into the shared showers or toilets.

Room Tip: I didn't mind room 5 but my partner would say to avoid it because there's no outside window.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, July 20, 2014
We are very happy you came back to our hotel and found it has improved and found our staff to be so helpful and attentive. We pride ourselves on giving personal attention to each of our guests.

We greatly appreciate your comments and hope to see you back once more.
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557 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 9, 2014

My fiancé and I stayed here on the 15th and 16th of June(2014). We loved it! The people at the desk were very helpful and and happy to help. The hotel itself was beautiful and really kept the Victorian era essentials. In our room we had a sink and mirror with a double bed. It had antique style furniture and felt very cozy. The showers were down the hall but that is part of it's charm! We had fresh coffee every morning and cold water all day long. I found it interesting to see that some lager rooms had windows looking out to the hall. Also, the San Remo has alot of very nice paintings from the 1800's and some newspaper clippings from the 1950's(not quite sure of the exact years)on the walls. It is a mere 5 min walk to fisherman's wharf which is must when coming down to San Fran! Also everything is of walking distance and to really experience the area leave your car parked and walk!!!:) Oh yeah and prices were great! bring a sweater tho because at night it gets cold. In short, we had an amazing time!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

I was a little nervous about this place - I wasn't even sure if I would have a window but I arrived rather early, my room was ready and I even had two windows and a ceiling fan. Very European - the bed was old but the room was quaint - ear plugs definitely required as the walls were rather thin but I grew accustomed to the rattles of the restaurant below and sounds of the cleaning staff in the morning and the showers etc...(of which were quite clean). It was a 10 min walk to Fisherman's Wharf and 5 min to the Powell-Mason Cable Car starting point which ran to downtown. There is a Trader Joe's 2 min as well as a Wallgreens 5 min away. The restaurant below was good - a discount on food if you tell them that you are staying at San Remo - they also have a good Happy Hour. The North Beach/Little Italy area is lovely - tons of restaurants to choose from. The staff were super helpful and arranged Lorrie's shuttle service to pick me up and take me to the airport.

All in all, I didn't want to leave San Francisco and in part due to this charming little hotel that was decently priced given the prices of most hotels. I'll definitely be back.

Room Tip: I think that rooms on the 2nd floor might be quieter.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Olive, North Carolina
Top Contributor
68 reviews 68 reviews
7 hotel reviews
Reviews in 35 cities Reviews in 35 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 8, 2014

The San Remo is a historic hotel, constructed right after the great San Francisco earthquake and fire.

The positives include a great atmosphere, convenient location and attentive staff. Free WiFi, beverages and light snacks were provided. A deal with a local parking garage helps you get parking for $16 daily, which is not top bad in downtown San Francisco.

The negatives include a lack of accessibility for some patrons, a lack of privacy in the rooms and having to share a bathroom with other people.

The positives far outweigh the negatives and overall, the hotel is a cozy and affordable find in heart of the city.

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

Stayed at this hotel with a friend near the end of our month travelling America. We was hesitant when we booked but when we got there it was fantastic! Great staff who were very helpful, great location, and a brilliant price, would book again!!

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 28, 2014 via mobile

There was a problem when we check-in with our card declining, which led to a confusing time which went from the person on reception to the next available person, to the manager and then eventually it the owner of the hotel. Obviously this was a horrid time for us as it was late at night and we had a limited amount of time to find a new hotel if there wasn't a solution to the problem, not helped by the vague answers we were getting from people.

This said however, within minutes of getting to our room(we had already paid for the first night) we had a knock on the door and we're able to stay the duration if we paid the full amount.

The hotel is in a great location (2 blocks from fisherman's wharf) which connects the whole of San Francisco. Be aware that the sea lions aren't here in summer months as they are breeding, something we didn't find out till we got here. And there is a large fog that covers the Golden Gate Bridge for 10 out of 12 months of the year. (Luckily we saw it in its whole on our last day.

Even more confusion when checking out as at reception we were asked for payment which we had already paid on checkin. (I would imagine that they would have remembered us as it was the same person). Again it took someone else to sort it out, although we then had to argue about another amount which has also already been paid (as a deposit for the first night) but this was sorted when I said this.

The hotel is in a fantastic location in San Francisco, and I take into account that some of the issues raise are my fault, however, there is too for improvement here in dealing with customer and making them feel comfortable in a testing situation.

Stayed June 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, July 9, 2014
We are sorry you experienced a problem with your credit card when you were checking in. Our staff does their best to positively solve any problems our guests might have.

We have since reviewed with our staff how to proceed to better help our guests when a situation arises beyond their level of authority.

We value your feedback because this allows us to improve our service. We are glad your stay in San Francisco was pleasant and hope to see you soon.
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Rochester, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2014

When we got there it was very different because it was European style. It was so cute and comfortable inside. The bathrooms are shared, but it was a really neat experience. The service was outstanding, very accommodating. Affordable too! I would go back in a heartbeat. Close to the pier too.

Room Tip: Make sure you ask about the suite room, it's on the roof!!! So romantic!
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, July 4, 2014
We want to continue to be different than most chain-style hotels. And we love to hear when our guests like you appreciate our authenticity.

We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Remo Hotel

Address: 2237 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #4 of 47 Specialty Lodging in San Francisco
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — San Remo Hotel 1.5*
Number of rooms: 64
Official Description (provided by the hotel):
We are a family-owned historic boutique pension-style hotel located in North Beach, one of San Francisco’s oldest and most popular tourist destinations, and only a few blocks from Fisherman's Wharf. Built in 1906, our hotel maintains an atmosphere of Old-World charm and ambiance with specially selected antique furnishings - no two rooms are alike. The walls of the hotel are filled with a collection of memorabilia and history. Our style is simplicity and sanctuary - there are no room telephones, no televisions, and on the order of European pensions, shared baths which are meticulously cleaned daily, and are private when in use, but for all guests to use. Our staff is available while our Front Desk is open to help you find anything your heart desires. A truly unique, non-standardized hotel experience. ... more   less 
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