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“Great staff” 4 of 5 stars
Review of San Remo Hotel

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San Remo Hotel
1.5 of 5 Lodge   |   2237 Mason Street, San Francisco, CA 94133 (North Beach / Telegraph Hill)   |  
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Hotel website
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Hotel amenities
Offers & Announcements
10% off room rate
Certificate of Excellence 2014
Winchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Great staff”
4 of 5 stars Reviewed April 17, 2013

Lovely unique hotel. Staff are outstanding and so helpful. They even produced bolt croppers at 10 in the evening when my padlock got stuck on my suitcase.
Main issue is the size of the rooms which are really small, barely room to move round each other. It was quite a contrast from the other hotels we stayed at in other cities. However it didn't matter too much as we didn't spend too much time in them.
Other comment is that don't expect to sleep in past 7 or 8 as all the guests are early risers and the cleaners start hoovering at 8. I am a light sleeper and the walls were thin so I was woken throughout the night by people using bathroom or leaving for airport in early morning.
However I would recommend the hotel if just for a few days as the above issues would not be too much of a problem. Location is also brilliant.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, April 29, 2013
Thank you for your comments. We are glad you found our staff to be helpful. All of us are here to provide the best service we can.
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611 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

GREAT Hotel . Staff was VERY helpful (especially Aaron at the front desk ! ) . Bathrooms were superbly clean and maintained throughout our stay as well as our room . We were allowed to keep our bags there until we were ready to leave even though we were not checked in on our last day . Very accommodating staff, helped at every opportunity . The upstairs shower has a view to die for , but keep the window closed as it can get cold . I will certainly be recommending this hotel to everyone I know traveling to SF .

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, April 19, 2013
Thank you for your kind words. We will let Aaron know that he is doing a good job. We allow our guest to leave their luggage and even take a shower after they have checked out while waiting for their departure time. Hope to see you soon.
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Forlì
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013 via mobile

I've been to several hotels with shared bathrooms in NYC and Australia and I must say this is the best ever! Rooms are a little bit too small but the bathrooms are fantastic! Very very clean, and they tidy the room every day, never happened in the others hotels like this! Great location, in really 5 mins you are at the Fishermans Wharf and in about 40 mins Union Square! Great! Best way to same money to use for something else!

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Citlali C, Manager at San Remo Hotel, responded to this review, April 29, 2013
Thank you for your review. We will let our housekeeping know that their efforts are appreciated by our guests.

We look forward to serving you again when life brings you back to San Francisco.
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Delaware, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2013

Good price, great location. Hotel staff was low-key and never intrusive (which we liked)! I was very impressed with their excellent, hard-working cleaning staff. They kept the hotel very clean and tidy. The artwork and posters throughout the hotel were very reflective of San Francisco culture and history, I was especially captivated by the huge picture of the fishermen right outside of the laundry room. Of our four nights there, only one was noisy, so the earplugs that the hotel provided came in handy. This hotel is really one-of-a-kind, and we had an enjoyable stay. If you want (or need) a nice break from corporate-type lodging, the San Remo is a really wonderful place to stay. I would go back in a heartbeat...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, April 15, 2013
We want to continue to be different than most chain-style-hotels and we are happy to know that guests like you appreciate our authenticity.
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Harstad, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

San Remo Hotel is a very cozy hotel. The rooms are small, clean and tastefully furnished in the Victorian style. You feel at home at once. The staff are very friendly and helpful. In the reception area you can have something to drink, coffee, tea or just water, or you can use the computer. There are also massage chairs and wifi free to use for the guests. If you get hungry, just go down the stairs and you'll find USAs oldest Italian restaurant, and very good food. Just a few blocks away you have Fishermans Wharf, Pir 39 and the cable car.

Overall this was a great experience. If I ever come back to San Francisco, I will definitely stay at San Remo. There are no other hotel like San Remo

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, April 15, 2013
It's always good to hear from our guests how much they appreciate our massage chairs, Wi-Fi, and free beverages. We look forward to serving you again in the future.
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 3, 2013 via mobile

The hotel is in a great location. Just a few blocks fr the Wharf & Pier 39, an easy walk. There r 2 grocery stores, a Walgreens, fast food & restaurants near by. It's also within walking distance to the cable cars. The hotel is unique, very cute & clean! The rooms r small, but that wasn't a problem since we aren't in it much. I would request a room w a sink & windows facing the outside, not the hallway. There r 2 restrooms & 4 showers/tubs on each floor. They were always spotless! We never had to wait to use the restroom or shower. I loved the pull chain toilets & claw foot tubs. The towels r on a heated towel rack. The staff r very friendly & accommodating. We had a room w 2 beds for $65 night. I highly recommend this hotel! I was hesitant about not having a toilet & shower in my room, but it really was never an issue. I will def stay there again if I go back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, April 15, 2013
We appreciate your comments about our staff and hotel, all of us are here to provide the best experience possible for each guest and that resonates with each department from maintenance to housekeeping to front desk staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Remo Hotel

Address: 2237 Mason Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach / Telegraph Hill
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #4 of 48 Specialty Lodging in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:1.5 star — San Remo Hotel 1.5*
Number of rooms: 64
Official Description (provided by the hotel):
We are a family-owned historic boutique pension-style hotel located in North Beach, one of San Francisco’s oldest and most popular tourist destinations, and only a few blocks from Fisherman's Wharf. Built in 1906, our hotel maintains an atmosphere of Old-World charm and ambiance with specially selected antique furnishings - no two rooms are alike. The walls of the hotel are filled with a collection of memorabilia and history. Our style is simplicity and sanctuary - there are no room telephones, no televisions, and on the order of European pensions, shared baths which are meticulously cleaned daily, and are private when in use, but for all guests to use. Our staff is available while our Front Desk is open to help you find anything your heart desires. A truly unique, non-standardized hotel experience. ... more   less 
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