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“Clean, convenient but expensive” 4 of 5 stars
Review of San Francisco Marriott Marquis

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San Francisco Marriott Marquis
4.0 of 5 Hotel   |   780 Mission Street, San Francisco, CA 94103 (SoMa)   |  
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FREE Wi-Fi
Ranked #49 of 233 Hotels in San Francisco
Certificate of Excellence 2014
Ellicott City, MD
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Clean, convenient but expensive”
4 of 5 stars Reviewed February 3, 2011

The hotel was pretty much what you would expect from Marriott - clean rooms and convenient location. This is a very large convention hotel with good services. The prices are high but probably not out of line for San Francisco. My main gripe with Marriott is the $15/day fee they charge for internet access. Almost all other chains provide Wifi for free. Come on Marriott, get with the rest of the world.

Stayed January 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, February 24, 2011
Thank you for your comments. We are excited to inform you that we are working on getting WIFI in the guestrooms and we anticipate this happening this year. We hope you will visit us again.
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2,640 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2011

The rooms were very nice, beds very comfortable, and the bathroom updated and spacious. It is in a great location for walking to shopping, cable cars and the bus stops. The staff was extremely friendly and helpful.

There are two things lacking in this hotel; a coffeepot in the guest room - extremely inconvenient to have to get dressed and wait in a long line to purchase a cup of coffee every morning in the lobby. Another is lack of free wireless internet in the rooms, considering this hotel is a conference center. Also had trouble accessing the internet in the public areas.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, February 8, 2011
Thank you so much for all of your positive comments. Our lobby area should be internet accessible, sorry that you experienced some difficulties. Over all we are delighted to hear that you enjoyed your stay with us and we hope that you will visit us again in the near future.
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Saskatoon, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2011

Nice hotel. Great location, easy access to all parts of downtown and mass transit. Easy to walk to the ball field where the Giants play, it took about 10-15 mins to walk.

The sports pub attached to the bottom of the hotel had great beer and quick eats. It was priced good too (as good as prices can get in San Francisco).

Room was very roomy & comfortable. The bed and bedding were superb. Had a decent view from the room as well.

Lots of restaurants and shopping very close to the hotel.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, February 8, 2011
Greetings and thank you for your wonderful feedback. We are happy to hear that you enjoyed your holidays here with us during stay at the San Francisco Marriott Marquis and we hope that you will visit us again soon. Have a great day !
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Tupelo, Mississippi
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 18, 2011

We arrived on Christmas eve 2010 - the bell hop was very friendly and informative about the area. After having the breakfast buffet the first morning - it was so good that it would have been difficult to top the breakfast choices and service. So that's where we had breakfast every day of our stay.
We were given the choice to have a room on a higer floor (so we could enjoy the view) and what a spectacular view!. We've stayed in very nice hotels and this hotel was all that and more - excellent housekeeping, exceptional service and the most comfortable bed which only made us want to return early every day. Everything we wanted to visit was within a short walking distance or only a short taxi ride. We were absolutely staying in the heart of the city!
We lived in San Francisco in 1969 and were on a limited budget but have such wonderful memories of our time spent there. We always dreamed of the day when we could return to this fine city and stay in one of its nicest places. I think we chose well. Now we've added Christmas memories and we know exactly where we will stay on the next visit.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, January 19, 2011
What a great pleasure to receive your wonderful compliments, knowing you received excellent care during your stay here at the San Francisco Marriott Marquis, while celebrating your Christmas holidays with us. We look forward to welcoming you back next year.


Best regards,
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MN
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed January 17, 2011

Check-in was quick and easy. All my requests were seen to. Staff was very friendly. Starbucks onsite was great to have. Lots of places to sit and review notes before start of your day. The very nice lobby ramps up your expectation for an equally nice room...but that's just not the case. With the exception of the TV and beds (most important I know) the rooms need to be gutted and updated. Room was not the cleanest either. The high speed internet is not high speed and a rip off at $14.95 a day. Rooms were very quiet which important to me. I heard no one. All in all I won't stay here again...there are many more nicer hotels in downtown for the same or better price.

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, January 18, 2011
Greetings,

We take all feedback very seriously, and sincerely regret that we did not meet your expectations. We are pleased to share with you that in early 2011 we plan to have wireless installed into our guest rooms. In the meantime, complimentary wireless access is available in both our lobby and chill zone work areas.

Thank you ~
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Toronto, Canada
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 16, 2011

I absolutely love the location of the hotel. It's within 5 minutes walk to all of my favorite stores in San Francisco. They had a concierge service which provided excellent tips and maps to different places. Given that it's downtown San Francisco, the price we paid which included valet parking was great. The pillows as some of the reviewers mentioned were very comfortable. The room though not overly fancy, were very clean.
If the prices don't change the next time I visit San Fran, then I will most definitely stay here again. The only feedback that I would give is that the parking entrance is different than the main hotel entrance which caused a bit of confusion. Other than that, review of the hotel is excellent!!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, January 18, 2011
Greetings and thank you for your wonderful feedback. We are happy to hear that you enjoyed your stay at the San Francisco Marriott Marquis and we hope that you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
st. louis
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2011

I recently stayed 7 nights at the Marriott Marquis for business and everything went absolutely perfect. My view was excellent (on the 24th floor), room was perfect, beds were like sleeping on clouds, pillows were above average (I bring my own pillow with me), sheets were of very high quality, quick elevators for the high rise side, all meetings went perfect. Our group had over 1000 attendees and everything went perfect.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this review, January 13, 2011
Fantastic, thank you for your wonderful comments and feedback. We are happy to hear that you enjoyed your stay at the San Francisco Marriott Marquis and we fulfilled all of your expectations. Thank you once again, we do hope that you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Address: 780 Mission Street, San Francisco, CA 94103
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#35 Family Hotel in San Francisco
#48 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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