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“big but friendly” 4 of 5 stars
Review of San Francisco Marriott Marquis

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San Francisco Marriott Marquis
4.0 of 5 Hotel   |   780 Mission Street, San Francisco, CA 94103 (Financial District)   |  
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Ranked #52 of 235 Hotels in San Francisco
San Jose, California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“big but friendly”
4 of 5 stars Reviewed June 19, 2014

Here in town one night for a wedding. This is one large hotel….at least to me…. from the valet, to the front desk staff to the bell man the staff at this hotel were extremely friendly something I expected in North Carolina but not here in San Francisco. We had a very nice corner room with windows on both sides with a great view of the city but the real view is up on the 39th floor where we enjoyed a few cocktails after the wedding. Overall very nice but the one thing that kind of bothered me is the price to park $60 bucks, when you pay $200 to stay the night and they charge you that much just to park just bugs me….charge me $255 for the room and parking for $5…. I’ll feel like a got a deal.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 23, 2014
Dear umbertobb,
Thank you so much for your kind review. It was pleasing to hear you enjoyed your room with a view and that our friendly hosts helped to make your stay a memorable one. The View is a wonderful gathering place to relax and have fun…so glad you were able to experience it. We value all comments and please know your idea our valet pricing will be passed along to the appropriate management team for review. We look forward to welcoming you back in the near future.
Kind regards from the San Francisco Marriott Marquis
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2,428 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (537)
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Tallahassee, FL.
Top Contributor
90 reviews 90 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 18, 2014

We have stayed at this property perhaps 20 times over the years. It has had its up and downs and now is definitely up. We were given an excellent corner room that was well appointed and quiet. The Wi-Fi was good and reliable. Staff are courteous and helpful. the Concierge staff is knowledge and their advice is excellent. A few minor problems with the room were dealt with dispatch and fixed right the first time (every hotel as some minor glitches). Of special consideration is front-end assistant manager Ryan Chasteen who listens, really listens, and takes appropriate action. All staff were very helpful.

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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 19, 2014
Dear JanRog,
It was an honor to read you have stayed with us on many of your visits to San Francisco and we appreciate your loyalty and support of Marriott when traveling. Thank you very much for your excellent review. It was a pleasure to read your positive comments regarding our fabulous hosts, your relaxing guest room, service and amenities. We look forward to welcoming you back on a future stay in San Francisco.
Best regards from the San Francisco Marriott Marquis
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Columbus, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

The Marquis is a wonderful hotel. I was there in early May. From the time I checked until I left (5 days) later customer service was great. The hotel is within walking distance of quite a few designer stores (Chanel, Armani, Prada and many more). The Westfield Mall is around the corner with Nordsrtoms. Bloomingdales and Neiman Marcus and additional stores. Plus Macy's and Converse are only two blocks away.

Union Square is right up the street to catch a cable car to the Wharf or to take the Hop On Hop Off sightseeing tour. San Francisco is a beautiful city. Buy the 2 day tour ticket. Great tour guides

Green Features: Good. You don't have to change bed linens or towels.
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear S L Y,
Thank you so much for your fabulous review! We are thrilled you enjoyed your 5-night stay with us and so glad you found us conveniently located to all of your favorite stores. It’s so nice to be able to drop of your packages then head out for more fun. Thanks for sharing your tip about the hop on hop of tours they are one of the best way to our amazing city. We do hope to welcome you back soon…Holiday shopping??
Warm regards from the San Francisco Marriott Marquis
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Denver, CO
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

There is a vibe that you get upon entering any hotel, and the feel at the Marriott Marquis is that this is a hip, urban hotel with busy business travelers making things happen. The service is terrific, and the design of the lobby allows for numerous connection points with colleagues. The lobby lounge has great seating and work spaces with plenty of power outlets and a great wine list - both key components for many successful evening meetings.

The View Lounge is lovely and offers relaxed drinks and appetizers with a fabulous view. Do t miss the cheese plate and charcuterie - absolutely delicious.

The location next to the convention center makes this a prime hotel for convention goers - super convenient.

Kudos to Claudia and Myleen, the guest experience managers for providing a special extra degree of welcome to the Platinum guests. Really appreciated the extra attention.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear The_Diva_Traveler,
Thank you so much for taking the time to post your lovely review of the San Francisco Marriott Marquis. It was wonderful to read you had a fabulous stay with us and we truly appreciate all your comments. We’re delighted to hear Claudia and Myleen were able to make your stay a memorable one. We do hope to welcome you back the next time your travels bring you back to our City by the Bay.
Warm regards from the San Francisco Marriott Marquis
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Boston, Massachusetts
Top Contributor
57 reviews 57 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed June 17, 2014

I stayed here for business recently - while the pictures looked good, the hotel felt a bit run down and could use some renovations. The rooms were comfortable, but there are better options around the area.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Owner at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear Bhaber,
Thank you for taking the time to share your review. We are delighted you enjoyed your comfy room. However we’re disappointed you didn’t care for the décor as we just completed a rooms “rejuvenation” last year. We do hope to have the pleasure of welcoming you back on your next visit to San Francisco.
Warm regards from the San Francisco Marriott Marquis
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Ponte Vedra Beach, Florida
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed June 16, 2014

We've stayed here for a few meetings and have always enjoyed the other hotels in the area more. This is very convenient for the convention center, but poor value for the price we pay. They will continue to sell out due to the excellent location, so there will not be any pressure to drop pricing. We set up a "concierge room" with hopes of getting more space - definitely not recommended. It is simply the same room with access to a lounge with basic food items located in a distant part of the hotel from our room. We only went once during our stay because it was not worth the journey. However, we paid handsomely for it.

Room Tip: do not go for their "concierge room" plan - it is simply the same room with access to a lo...
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear PVB_32082_11,
Thank you for your feedback. We are pleased you enjoyed our central location. Please accept our apology as we always strive to provide the highest quality service and accommodations, and regret to learn we did not meet your—or our own—expectations. We will address your concerns with the appropriate management team members. We do hope to have the opportunity of welcoming you back on your next visit to San Francisco.
Kind regards from the San Francisco Marriott Marquis
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No. VA
Top Contributor
283 reviews 283 reviews
29 hotel reviews
Reviews in 104 cities Reviews in 104 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed June 16, 2014

The SF Marriott Marquis is a great hotel, well located for most anything in SF. It's close to Union Square, BART, and lots of other places and locations. The staff were very friendly, helpful, and eager to assist you. The rooms were very comfortable, and clean. I'd highly recommend it!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear mlowder500,
Thank you for excellent review and recommendation! We’re thrilled you chose us for your visit to San Francisco. It was fabulous to hear you had such a great experience with us and can’t wait to welcome you back soon!
Kind regards from the San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Address: 780 Mission Street, San Francisco, CA 94103
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in San Francisco
#26 Luxury Hotel in San Francisco
#26 Business Hotel in San Francisco
#34 Family Hotel in San Francisco
#47 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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