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“big but friendly” 4 of 5 stars
Review of San Francisco Marriott Marquis

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San Francisco Marriott Marquis
4.0 of 5 Hotel   |   780 Mission Street, San Francisco, CA 94103 (SoMa)   |  
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Ranked #51 of 233 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
San Jose, California
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“big but friendly”
4 of 5 stars Reviewed June 19, 2014

Here in town one night for a wedding. This is one large hotel….at least to me…. from the valet, to the front desk staff to the bell man the staff at this hotel were extremely friendly something I expected in North Carolina but not here in San Francisco. We had a very nice corner room with windows on both sides with a great view of the city but the real view is up on the 39th floor where we enjoyed a few cocktails after the wedding. Overall very nice but the one thing that kind of bothered me is the price to park $60 bucks, when you pay $200 to stay the night and they charge you that much just to park just bugs me….charge me $255 for the room and parking for $5…. I’ll feel like a got a deal.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank umbertobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 23, 2014
Dear umbertobb,
Thank you so much for your kind review. It was pleasing to hear you enjoyed your room with a view and that our friendly hosts helped to make your stay a memorable one. The View is a wonderful gathering place to relax and have fun…so glad you were able to experience it. We value all comments and please know your idea our valet pricing will be passed along to the appropriate management team for review. We look forward to welcoming you back in the near future.
Kind regards from the San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,267 reviews from our community

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Tallahassee, FL.
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 18, 2014

We have stayed at this property perhaps 20 times over the years. It has had its up and downs and now is definitely up. We were given an excellent corner room that was well appointed and quiet. The Wi-Fi was good and reliable. Staff are courteous and helpful. the Concierge staff is knowledge and their advice is excellent. A few minor problems with the room were dealt with dispatch and fixed right the first time (every hotel as some minor glitches). Of special consideration is front-end assistant manager Ryan Chasteen who listens, really listens, and takes appropriate action. All staff were very helpful.

Room Tip: Ask for one
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JanRog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 19, 2014
Dear JanRog,
It was an honor to read you have stayed with us on many of your visits to San Francisco and we appreciate your loyalty and support of Marriott when traveling. Thank you very much for your excellent review. It was a pleasure to read your positive comments regarding our fabulous hosts, your relaxing guest room, service and amenities. We look forward to welcoming you back on a future stay in San Francisco.
Best regards from the San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

The Marquis is a wonderful hotel. I was there in early May. From the time I checked until I left (5 days) later customer service was great. The hotel is within walking distance of quite a few designer stores (Chanel, Armani, Prada and many more). The Westfield Mall is around the corner with Nordsrtoms. Bloomingdales and Neiman Marcus and additional stores. Plus Macy's and Converse are only two blocks away.

Union Square is right up the street to catch a cable car to the Wharf or to take the Hop On Hop Off sightseeing tour. San Francisco is a beautiful city. Buy the 2 day tour ticket. Great tour guides

Green Features: Good. You don't have to change bed linens or towels.
  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank S L Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear S L Y,
Thank you so much for your fabulous review! We are thrilled you enjoyed your 5-night stay with us and so glad you found us conveniently located to all of your favorite stores. It’s so nice to be able to drop of your packages then head out for more fun. Thanks for sharing your tip about the hop on hop of tours they are one of the best way to our amazing city. We do hope to welcome you back soon…Holiday shopping??
Warm regards from the San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 17, 2014

There is a vibe that you get upon entering any hotel, and the feel at the Marriott Marquis is that this is a hip, urban hotel with busy business travelers making things happen. The service is terrific, and the design of the lobby allows for numerous connection points with colleagues. The lobby lounge has great seating and work spaces with plenty of power outlets and a great wine list - both key components for many successful evening meetings.

The View Lounge is lovely and offers relaxed drinks and appetizers with a fabulous view. Do t miss the cheese plate and charcuterie - absolutely delicious.

The location next to the convention center makes this a prime hotel for convention goers - super convenient.

Kudos to Claudia and Myleen, the guest experience managers for providing a special extra degree of welcome to the Platinum guests. Really appreciated the extra attention.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank The_Diva_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear The_Diva_Traveler,
Thank you so much for taking the time to post your lovely review of the San Francisco Marriott Marquis. It was wonderful to read you had a fabulous stay with us and we truly appreciate all your comments. We’re delighted to hear Claudia and Myleen were able to make your stay a memorable one. We do hope to welcome you back the next time your travels bring you back to our City by the Bay.
Warm regards from the San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 17, 2014

I stayed here for business recently - while the pictures looked good, the hotel felt a bit run down and could use some renovations. The rooms were comfortable, but there are better options around the area.

Stayed May 2014, traveled on business
Helpful?
Thank Bhaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Owner at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Dear Bhaber,
Thank you for taking the time to share your review. We are delighted you enjoyed your comfy room. However we’re disappointed you didn’t care for the décor as we just completed a rooms “rejuvenation” last year. We do hope to have the pleasure of welcoming you back on your next visit to San Francisco.
Warm regards from the San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 16, 2014

We've stayed here for a few meetings and have always enjoyed the other hotels in the area more. This is very convenient for the convention center, but poor value for the price we pay. They will continue to sell out due to the excellent location, so there will not be any pressure to drop pricing. We set up a "concierge room" with hopes of getting more space - definitely not recommended. It is simply the same room with access to a lounge with basic food items located in a distant part of the hotel from our room. We only went once during our stay because it was not worth the journey. However, we paid handsomely for it.

Room Tip: do not go for their "concierge room" plan - it is simply the same room with access to a lo...
See more room tips
  • Stayed November 2013, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank PVB_32082_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
No. VA
Level Contributor
374 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed June 16, 2014

The SF Marriott Marquis is a great hotel, well located for most anything in SF. It's close to Union Square, BART, and lots of other places and locations. The staff were very friendly, helpful, and eager to assist you. The rooms were very comfortable, and clean. I'd highly recommend it!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mlowder500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patti C, Manager at San Francisco Marriott Marquis, responded to this review, June 18, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Address: 780 Mission Street, San Francisco, CA 94103
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#23 Business Hotel in San Francisco
#28 Luxury Hotel in San Francisco
#32 Green Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates):
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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