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“Great Location” 4 of 5 stars
Review of San Francisco Marriott Marquis

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San Francisco Marriott Marquis
4.0 of 5 Hotel   |   780 Mission Street, San Francisco, CA 94103 (SoMa)   |  
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Ranked #49 of 233 Hotels in San Francisco
Certificate of Excellence 2014
Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Location”
4 of 5 stars Reviewed January 2, 2014

The location is excellent for shopping and getting around the city with a quick walk to the BART and cable cars. The views from the rooftop bar are some of the best in hte city, but the bar is often very crowded and too louod for a conversation. Our room was near the elevators which were noisy and could be heard throughout the night.

Room Tip: Need to ask for a higher room and pay a little more if you want a good view.
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,637 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (599)
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Oklahoma City, Oklahoma
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 31, 2013

Great location. You are close to everything and as another reviewer mentioned do get a MUNI pass. It is worth the $22. You can walk but I found the hills a little difficult to climb if we were walking far. Jumping on a trolley is a life saver!
Rooms were comfortable and clean. I was on a high floor so noise was not that bad. I had a corner room with an excellent view. I usually don't prefer corner rooms because of noise and cold but this one was very comfortable. Housekeeping service was great. I was at a convention and in and out of my room during the day. It was cleaned quickly.
The executive lounge was a disappointment. The breakfast area was packed and ran out of coffee and food each time I was there (5 night stay) I went in for the evening service and left without getting anything.
The hotel was packed for the convention but with the crowd being what it was. 130K in attendance, you could still get a drink in the lobby restaurant. Great service!!
One tip if the hotel is busy you could wait awhile on a cab so plan ahead. We waited for 45 minutes and decided to take the trolley to the Pier.

Room Tip: Loved the corner room. Great view and very comfortable!!
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
150 reviews 150 reviews
69 hotel reviews
Reviews in 86 cities Reviews in 86 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed December 30, 2013

My family stayed here for several fun filled nights in December. It was almost flawless. The cost is the only real drawback to this hotel. When parking a car is $63 a night plus tip you know you got a problem. A taxi with tip was about $50 from SFO.

The location is a few blocks away from a great shopping area and the main trolley stop. Union Square is only a few more blocks away. Chinatown is also really close. Pier 39 is about 2 miles. Golden gate is maybe 5 miles?

The concierge lounge is well worth the extra money if do not have access. Free breakfast with scrambled eggs, bacon, potatoes, oatmeal, fresh pastries, fresh fruit, cereal. Snacks in the evening were substantial but not as good as breakfast. Dessert was sad compared to breakfast. FYI - It gets REALLY REALLY REALLY busy...

Everything is easy to get to with a MUNI metro pass (trolley, cable car, bus, light rail) so I highly suggest you get one. $22 for a 3 day pass. Get a map too so you know which lines go where.

If you need a car for a day or two, I would rent one a day at a time from a local place (hertz is in the hotel) or a few blocks away on O'Farrell you will find several other companies.

If you have the funds then I highly recommend the hotel. If not, I would still say you should try to make it work. :)

Happy Travels!

Room Tip: Sunrises are best from even numbered rooms on high floors. Lounge is on #2. Be prepared for a crowed...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 30, 2013

If not for the cold lobby, I would rate it 5 stars. The rooms are excellent. And so is the check-in process, location and the lounge bar. Did not eat anything so can't say much about that. However the restaurant looked busy so I am guessing it would be worth the try.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
66 reviews 66 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 29, 2013

Currently staying at the San Francisco Marriott Marquis and contemplating switching to the JW tomorrow. Checked in today and the first thing I noticed was a dirty toilet in the bathroom. Other issues are that you can hear street noise from the outside of the hotel even though the website states soundproof windows and an executive lounge that looks more like an employee cafeteria than an upscale concierge lounge. I did notice a number of people gave this property high grades; but I am a seasoned traveler who has stayed approximately 2000 nights in hotels and I cannot give this hotel more than 3 stars

Stayed December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, January 2, 2014
Dear njnetsfan,

We are very sorry that the room you stayed in did not meet your and our high standards of cleanliness and we are looking into it. Unfortunately, being located in the city center our lower floor rooms can be exposed to the noise so prevalent in urban centers. Please reach out to our team directly for your next stay so that we may confirm a room on a higher floor.

Thanks so much for your valuable feedback.

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bheide
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 28, 2013

We stayed here several times, I think this year is the 5th time. We wouldn't come back if this Hotel wouldn't be that good. It's best value for Money, and again we liked the stay. However, would we really dislike is the cold and chilly Lobby. It's not a place to meet and stay. Obviously there are always at least two doors open, and in December, all the cold air is coming itno the Lobby. I can't underrstand how the employees are withstanding this.

Room Tip: try to get a room in the high rise, they have the better view.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2013

I really like the location of this hotel and enjoy the bar on 39th floor as the view is spectacular. The concierge amenities are really nice as they have full hot breakfast and evening snacks. I enjoy walking in the city and the location is superb to walk to all the nearby areas.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about San Francisco Marriott Marquis

Address: 780 Mission Street, San Francisco, CA 94103
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#35 Family Hotel in San Francisco
#48 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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