I stayed here as it was in close proximity to a recent conference I attended. Points for its location-Moscone center, art museums, Union Square...really a great location. Points off for Marriott rewards check in and concierge-check in was not the most courteous, and the concierge was perpetually sllllooooooowwww to the point of me walking away after 10 minutes of waiting-I realize they are busy but if you are busy, have more representatives staffing that service!
This hotel clearly gets a lot of convention traffic, yet still seems to be able to maintain a great upkeep. I found the gym to be good, great weight selection and lots of cardio machines. There is a starbucks onsite. I also had an incident where someone had charged a HUGE bar tab to my room, and while I didn't appreciate the error (the room # and name was not mine when the receipt was found) it was promptly resolved. Sleep was not the greatest due to fire engines and street noise-garbage trucks, screaming people below, loading/unloading trucks, etc.
I like the hotel, but the people you are most likely to interact with just aren't as patient or as courteous as I would expect, and while I understand the high volume must be stressful, I would encourage management to consider adding more front staff.
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- Also Known As:
- San Francisco Marriott Marquis Hotel San Francisco
- Marriott San Francisco