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“Happy we chose this hotel in San Francisco” 4 of 5 stars
Review of Hilton San Francisco Union Square

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Hilton San Francisco Union Square
4.0 of 5 Hotel   |   333 O'Farrell Street, San Francisco, CA 94102 (Union Square)   |  
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Summer from just $179
Ranked #101 of 233 Hotels in San Francisco
GreenLeadersGold level
Northfield, Minnesota
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Happy we chose this hotel in San Francisco”
4 of 5 stars Reviewed March 14, 2014

My son and I stayed at the Hilton Union Square for five nights and it turned out to be a great choice. It was a convenient location and we had a safe place for our car in the hotel ramp. The breakfast buffet provided a wide range of options to satisfy international travelers. The staff in the hotel were always friendly and helpful. Yes, there are charges for parking and internet, but overall, the value was better than many hotels. I felt very comfortable here and would definitely return. I am rating the hotel very good, instead of excellent, only because there are a few spots that need updating or fresh paint. The Hilton Union Square is not a fabulous five star hotel, but in my opinion it is a solid four star for San Francisco.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 17, 2014
Thank you for sharing your thoughts with us about your recent stay. We are thrilled that you and your son had a great experience at our hotel. We are glad that our hotel's location was ideal for your stay and that you enjoyed the breakfast buffet. We appreciate your feedback and we invite you back to stay in our Tower 1 rooms after we finish renovations in the upcoming months! We are glad that our staff was very friendly and helpful throughout your stay. Thank you again for your comments, we look forward to welcoming you back in the future!
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5,074 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (913)
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English first
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 13, 2014

I stayed for 7 nights in February during Photonics West conference. The location is perfect, close to the restaurants and shopping. 10 minutes walk to Moscone Center. The price is a bit high, although seems to be an average for this district. The Starbucks in the lobby is nice but more expensive than the one within 2 minutes walk

Room Tip: ask for rooms in towers 1 and 3
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 14, 2014
We appreciate you sharing your review with us and your fellow travelers. We are glad that you felt our location was ideal for your trip and that you were able to enjoy the nearby restaurants and shops. Thank you again for your comments, we hope to welcome you back again in the near future!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 13, 2014

This can be a great hotel, but it's a roll of the dice. Many of their rooms look like a Motel 6 from the 70's, but others are quite nice. Many room service employees give attitude when you don't tip additionally on top of the already included 18% gratuity for your $30 sandwich. The attached restaurant charges $21 for a basic eggs breakfast and the "free breakfast" some HHonors guests receive are just vouchers to a Starbucks for a pastry and coffee. I hope that paints a picture. It can be nice, but also pretty terrible for the money. If you're going to be spending this much for a place in the heart of SF, go to a better hotel.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 14, 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and value and we will use your comments as we continue to evolve our guests' experience moving forward. We are undergoing renovations this year and hope that you and our future guests will enjoy these changes. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. Thank you again for your comments.
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Orange County, United States
1 review
5 of 5 stars Reviewed March 13, 2014

Staff was very helpful - as always. Breakfast at the Tavern was much improved with a greater variety and flavor. Location is walking distance to Cable Cars, Shopping and a variety of tourist sights. MUNI buses travel down O'Farrell; right past the Hotel and can connect you with every place you want to go. BART is nearby for trip to SFO or OAK airports.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 14, 2014
Thank you for taking the time to share the details about your experience. We are thrilled that you had a positive overall stay. We are delighted our staff was helpful throughout your stay and that you had a great breakfast at Urban Tavern. We are also happy to hear that our location was ideal for your trip and that you were able to utilize BART to go to the airport. Thank you again for your feedback. We cannot wait to welcome you back!
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Rio de Janeiro, RJ
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 12, 2014

This was actually my 2nd and 3rd visit during a stopover in San Francisco. I like the hotel first of all because of the location close to major attractions and restaurants.
The hotel has 3 towers and therefore you can imagine, many guest. Sometimes at the reception area you see how busy they are, but they are still efficient.
The rooms are good, but I was upgraded to a "Contemporary Room" for a fee and to be honest it was not worth they extra money. The room was bigger than the standard rooms, but if you are visitng, what you need a big room for, unless its a suite and you would be entertaining.
The breakfast buffet is definitely worth the 20$ as you can eat as much as you want and have a nice selection. The rooms are clean and quiet enough, just what you expect from Hilton.
The value for money for the standard room depending on the rate you get at booking is ok.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 13, 2014
Thank you for writing a review about your recent trip to San Francisco. We are excited to hear that you had an overall positive experience. We appreciate you being such a loyal Hilton traveler. We are glad that you enjoyed the breakfast buffet at Urban Tavern and that your room was clean and nice. Thank you again for your feedback - we hope to get the opportunity to welcome you back again soon!
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Minneapolis, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2014

After being upgraded, I thought this would be a great experience because the lobby was fabulous. However, there was mold on my shower curtain, the towel had black spots on it, the toilet seat was loose and cheap, the curtain on the window was very worn (the room needed a refresh), and they charge you an arm and a leg to use internet. I would not recommend staying at this hotel.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 12, 2014
We appreciate you taking the time to write about your experience. We apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. We are also undergoing renovations so we invite you back to experience these modern changes. Thank you again for your feedback. We hope you will give us a second chance if you visit San Francisco in the near future.
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Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 10, 2014

Pure business trip. Although I believe this might not be my first choice for a family outing - I can't let that influence this rating. From a business trip vantage point, everything was 5 stars. I have NOTHING negative to say.

This is a huge hotel - but considering how huge, it is amazing how friendly and professional every single employee was. From the front desk to the housekeeping / maintenance staff to every single person in the restaurant. Amazing. They literally go out of their way to say hello and make you feel welcome.

Room was in great shape... Well maintained - nice furnishings. Phenomenal tv - outstanding shower.

Views were ok... I was on 16 - but if I had it to do over I'd ask for something in the exec tower / much higher up. Again though this was business, so I can't complain.

Bell service was top shelf. You'll be hard pressed to find better.

Food and restaurant staff were just as great. Granted I received upgraded breakfast coupons / but even the basic breakfast was outstanding. Very impressed.

Not to forget - the front desk even gave me extra coupons for the other person in my party. Now THAT is going the extra mile. Also - you can use your coupons for breakfast at Starbucks, which is in the main lobby of the hotel. BTW - check in was very smooth - Hilton status recognized and properly thanked for my loyalty.

Extremely convenient to most anything in the downtown area, for the business traveler. Right at the trolley - and car service is always available and close.

When I return on business (summer), this will be my first choice... Hands down. Highly recommend.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review, March 11, 2014
We appreciate you taking the time to share your thorough review with us. We are thrilled that you had an overall positive stay! We are happy to hear that our team was very friendly and professional and that you felt very welcome. We are also delighted that you felt your room was well-maintained with good amenities. It sounds like you enjoyed our location - nearby many shops, restaurants and local attractions! Thank you again for your feedback - we cannot wait to welcome you back again this summer!
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Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#70 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1915
Official Description (provided by the hotel):
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 
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Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton

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