I gave this hotel an above average rating because the location is perfect! Any hotel on that corner (Jones & North Point) is the best Fisherman's Wharf location in my opinion. We stayed on the second floor with a window facing Bay Street and the street noise definitely comes through. If you ask the front desk, they will bring you a complimentary package of earplugs and that solves it...neither one of us heard a thing the rest of the night. The staff was friendly, however, we didn't spend much time in the hotel, so I can't elaborate. The fact that I don't have much to tell is a testament to how smoothly everything went. Check-in/out was quick and no-hassle, the room was cleaned every day, the shower was hot and forceful, there were plenty of towels, there was a mini-fridge for our snacks, etc. One thing to keep in mind: this hotel is one of the FIRST stops on the hotel's recommended airport shuttle schedule - so if you're checking bags, you need to leave the hotel 3 hours prior to your flight, or else pay the extra for a cab (which will take you to the airport without all the stops). Even though I tend to like luxury hotels, we will probably stay here again because it's convenient to everything on the Wharf and everything ran so smoothly. Make sure you eat breakfast @ Hollywood's right across the street - The crab omelet is to die for.