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“Great Location” 4 of 5 stars
Review of Pier 2620 Hotel Fisherman's Wharf

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Pier 2620 Hotel Fisherman's Wharf
3.5 of 5 Hotel   |   2620 Jones Street, San Francisco, CA 94133 (Formerly Hilton San Francisco Fisherman's Wharf) (Fisherman's Wharf)   |  
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Ranked #62 of 236 Hotels in San Francisco
Sparta, Illinois, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great Location”
4 of 5 stars Reviewed August 2, 2014

This hotel was clean and updated. The rooms were quiet, spacious, and well-appointed with comfortable beds. Security was good. The location, near Fisherman's Wharf and the Cable Cars, was within walking distance to many attractions, restaurants, and shops. The buffet breakfast was really good with a great variety. The staff was friendly and helpful. We enjoyed our stay here.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, August 4, 2014
Thank you for offering feedback on your recent stay with us. We're so glad to hear about your experience both with our friendly staff as well as our amenities. We pride ourselves on offering the best experience possible for all guests. We hope you were able to take advantage of our great location to get around to everything you had hoped to see and do during your stay!
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367 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Dexter, Michigan
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 30, 2014

As a first timer in San Fran, I carefully reviewed the choices for hotels on Trip Advisor. We were bringing our 14 year old grandson with us for 5 days and needed a great location for all our sightseeing and ability to get around the city via hop on/hop off bus and Muni system. The hotel has a fresh modern vibe - friendly and comfortable for all ages and families. We were off Fisherman's Wharf just far enough to avoid the noise from crowds and busy tourist shops, yet easily walkable (3 blocks). We could walk to North Beach for restaurants or head to FW for the tourist must-do places, stop at a nearby Starbucks or Walgreens, and easily catch a bus to the AT&T stadium for a Giants game. Check in and out was very smooth, and the staff was extremely friendly and helpful. The concierge(s) gave us quality time in planning with maps, coupons, transportation, and excellent advice throughout our stay... all with a warm "hello" and smile. I booked in advance and had a club level room with two queen beds. All the rooms on that level (3rd floor) face the courtyard and were very quiet. We never heard anyone else in other rooms, although once in the lobby or elevator, it was obvious the hotel was busy. The room was very clean, fresh and newly re-done, super comfy beds, and BIG widescreen TV...plus free wifi. Large bathroom and great shampoos/lotions were provided. The complimentary breakfast that comes with the club level was surprisingly ample and very good. Loved the mix of veggies and potatoes in the eggs, plus fresh fruit and selection of juices. Checked out the nice fitness room, but most of the time too tired from sightseeing to use it! Pier 2620 proved to be a great choice in hotel, and we definitely would stay again and recommend highly to others.

Room Tip: Club level is worth the extra $. Very quiet 3rd floor, complimentary breakfast tasty and substantia...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, August 4, 2014
First of all - thank you for taking so much time to write a thoughtful and constructive review of your recent stay with us. We are beyond thrilled that all of your hard work and research paid off and we could fulfill your expectations on every front. It sounds like you were able to really make the most of your time on the property as well as away from it while you were out exploring the city! We couldn't be happier to hear about your trip sincerely look forward to the opportunity to host you again in the future!
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Brooklyn, NY
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2014

Stayed at Pier 2620 on our last visit to San Francisco. I learned early in the stay from a can driver that the hotel used to be a Hilton. Not sure why it is no longer, but that is irrelevant.

The hotel is very neat and clean. Security is in effect so non-guests can not get up to the guest room floors. Rooms are large with nice sitting area, large TV, safe, coffee pot, iron, and safe.

This hotel is very conveniently located to all tourist attractions in the wharf and Nob Hill areas but is a little bit of a trek to downtown and the Castro areas.

We would definitely stay at this hotel on a future visit.

Just beware of the $40/day parking fee if you rent a car. This is common for wharf area hotels and on street parking can be difficult.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, July 31, 2014
Thank you for your feedback on your recent stay with us! You are correct, we are no longer affiliated with Hilton as the property changed ownership in November 2013. We're so glad to hear that our guest rooms could meet your needs and you felt reassured by our secured elevators. Parking can definitely be challenging, so we're always happy to assist with public transportation options whenever possible. Thank you again for taking the time to leave a thoughtful review - we hope to see you again in the future!
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2014

For me short term family vacationers with small kids in SF it got the perfect location for Fisherman's Wharf, Alcatraz Island and Cable Cars. The price is slightly cheaper than those chain hotels around. Got a 15% discount for booking early (5 months in advance). The place was probably refurbished from an old building, but rooms are nicely kept. Staff are friendly. Did not try the complimentary continental breakfast as there are plenty of choices around. We stayed in a King room which is spacious and comfortable. Our friends are in a standard room with 2 double beds which is much smaller and would be a little bit crowded if you have more luggages.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, July 31, 2014
Thank you for reviewing your recent stay with us! Booking in advance definitely has it's advantages - it sounds like it did for you and your family! Our location is definitely a highlight and it sounds like you were able to take advantage of all the attractions! We couldn't agree with you more that this is a great place to be with kids as there's so much to see and do! Thank you again for your feedback of our staff as well - we always aim to provide impeccable service. We hope to see you again in the future should you be back in the area!
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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

Our room was located between guest floors on a sold-out Saturday night. We saw families with kids in the hallways, but HEARD NOTHING in the room. Very nice! Nice staff, especially the concierge and the bellman. Great location, too. The $40 parking isn't so bad for the location and it comes with unlimited in/out privileges; also, it's charged by reservation night, not by calendar day, so you don't get stuck with an extra day's charge. The bed was perfect. Forgot to bring my favorite pillow up from the car; the one with the bed was so nice, I didn't have to go fetch it. Free HBO, too.

Room Tip: Ask for an inside room away from the street noise. But the traffic on these streets is slow and limi...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, July 31, 2014
Thank you for taking the time to review your recent stay with us! We're so happy to hear that virtually all of our amenities could help make your stay a great one - especially the beds which continue to get amazing feedback from our guests! We work hard and pride ourselves on customer service and are always happy to hear of great guest experiences. We look forward to hosting you again the next time you come to visit!
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Lympstone, Devon , uk
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

Good value hotel. In a great location near to fishermen s wharf. Very helpful staff, keen to help in any way they could. Clean hotel and bedrooms. Bed was amazingly comfy. Only slight disappointment was the breakfast .. not a huge choice but again staff were very helpful. If we return to San Francisco we will definitely be back.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, July 31, 2014
Thank you for taking the time to review your recent stay with us. We're so glad to hear that your guest room could meet your expectations and of your friendly interactions with our staff - we work extremely hard to set ourselves apart from other hotels based on customer service! We look forward to hosting you again the next time you visit the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 27, 2014

Really enjoyed this stay, clean comfortable rooms and helpful staff.
Great breakfast.
Car park under aether hotel $40 per day but worth doing as it's expensive elsewhere.
Would come here again.
Like with most hotels if you have a problem let them know. Don't moan after you have left! We had a faulty aircon. Fixed within 30mins.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P2HCustomerService, Guest Relations Manager at Pier 2620 Hotel Fisherman's Wharf, responded to this review, July 31, 2014
Thank you so much for the review of your recent stay - ESPECIALLY your final comment! We are always available to help with any issues our guests encounter (though hopefully there aren't any!) and would love the opportunity to take care of anything before you leave rather than hear about them after you've departed! Thank you for the kind words about parking - which is definitely one of the bigger challenges that everybody in the city encounters - visitors and residents alike! It sounds like overall you had a great stay and were able to take full advantage of our great location! We hope to see you again the next time you're in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier 2620 Hotel Fisherman's Wharf

Address: 2620 Jones Street, San Francisco, CA 94133 (Formerly Hilton San Francisco Fisherman's Wharf)
Phone Number:
Location: United States > California > San Francisco > Fisherman's Wharf , North Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#49 Family Hotel in San Francisco
#56 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pier 2620 Hotel Fisherman's Wharf 3.5*
Number of rooms: 233
Official Description (provided by the hotel):
Experience San Francisco's newest Hotel, Pier 2620 Hotel Fisherman's Wharf! This San Francisco hotel offers the perfect haven from which to explore all that the City by the Bay has to offer. When you are welcomed by our friendly associates to Pier 2620 Hotel, you'll find more than a comfortable place to stay. You'll find a community made up of our staff, ready and willing to share our passion for San Francisco, Fisherman's Wharf and the hotel with you. You'll find our hotel to be the "sweet spot" you've been looking for – the perfect launching point to experience the city with a local’s perspective to guide the way. ... more   less 
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Also Known As:
Hilton San Francisco Fisherman`s Wharf Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hilton Fishermans Wharf

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