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Hilton San Francisco Fisherman's Wharf: Traveler Reviews

3.5 of 5
2620 Jones Street, San Francisco, CA 94133 (Fisherman's Wharf)
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Hilton San Francisco Fisherman's Wharf
Ranked #103 of 235 hotels in San Francisco
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513 reviews from our community

Traveler rating
    108
    187
    146
    52
    20
See reviews for
Families
110
 
Couples
175
 
Solo
33
 
Business
76
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
MIDLANDS UK
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
“Needs some flower-power!”
3 of 5 stars Reviewed November 22, 2012

Short tourist-type family break in SF where we wanted a decent hotel.

Reasonably accessible using public transport, and rooms etc were fine. Front desk tended to be a bit "jobsworth" in attitude - we were told how to solve problems but weren't actually helped (which when the problem was contacting our room from the lobby was just frustrating - why could they not just put us through? Other guests had a similar experience).

Location just off the main wharf area was good for touristy things

Nothing negative really, just a bit soul-less.

Room Tip: Try to keep away from the traffic-light junction noise (Bay/Jones).
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHilton, General Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
November 27, 2012
With endless tourist attractions just steps away, we’re honored that you chose the Hilton San Francisco Fisherman’s Wharf for your family getaway. Since feedback from our guests is an essential part of improving our services, we truly appreciate you sharing your experience regarding the customer service that you received. Rest assured, your comments are being shared with the appropriate departments. While we can understand any frustrations that you must have felt, we hope that we get another opportunity to welcome you and your family back again. Thank you for you review.
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London, Canada
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Good location but in need of a facelift”
3 of 5 stars Reviewed November 21, 2012

I stayed here for 3 nights while visiting San Francisco for vacation. It was a fantastic location close to the Wharf where there were tons of touristy things to do. It was a short ride to Union Square and there was close access to double decker tour buses and cable cars. The rooms themselves were in need of an upgrade and were quite old looking, not the typical Hilton standard, but clean. You were definitely paying for location. The staff was very friendly and helpful but there was nothing memorable about this hotel so I probably wouldn't stay again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHilton, General Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
November 27, 2012
Though we’re glad that our convenient location to Union Square and the Fisherman’s Wharf attractions worked out well for your stay, it’s disappointing that you felt we did not live up to the high standards of the Hilton brand. We truly appreciate that you’ve shared your feedback regarding your room accommodations. If you’d allow us the opportunity to welcome you back, we would be happy to assist you with finding the perfect accommodations during your next visit. Thank you.
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San Jose, California
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Basic hotel, great location”
3 of 5 stars Reviewed November 19, 2012

There is nothing particularly special about this Hilton. It was comfortable and clean, and in a great location for walking around the Fisherman's Wharf area. It might need decorative updating soon. There was a little interior noise late at night from an adjoining room, voices probably from a TV, so we left the ventilating fan running but that was also too noisy. The bathroom was a good size, but its door blocked the entrance to the closet. It always bugs me when I find a coffeemaker in the bathroom, but in this hotel it had its own little table outside the bathroom, so I appreciated that small touch. Breakfast was standard fare in the buffet.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHilton, General Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
November 27, 2012
We believe the small details can make a big difference in a guest's stay so we're delighted that you've expressed such an appreciation for our coffee maker and the layout of our room. We deeply regret if any noises disturbed your rest and encourage our guests to alert management right away so we can address any inconveniences and create a better experience for all. Thank you for sharing your feedback regarding our decor, as all feedback from our guests is always welcomed, and we hope we get the pleasure to welcome you back to the Hilton San Francisco Fisherman's Wharf.
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Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed November 18, 2012

We stayed at the Hilton for two nights prior to a cruise, we didn't get a hello or what can we do fo you when we first arrived but the staff were very nice. Our room was hugh, not much of a view but you can't expect too much with a hotel that only has three or four floors. We had a dental emergency and the concierge could not have done enough to get us all sorted with a dentist appointment at a really nice dentist. The breakfast wasn't that nice but they did try and most of the staff in the restaurant were very friendly. Hotel is located within walking distance to Fishermans Wharf and only a block from a tram stop that takes you into town. A big thank you to the concierge who sorted me with a dentist appointment our cruise would have been a lot different with a sore mouth!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHilton, General Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
November 27, 2012
We appreciate you choosing to stay at the Hilton San Francisco Fisherman's Wharf prior to your cruise. We're so glad that our staff was able to lend a hand and direct you to a local dentist. We truly appreciate you sharing your experience and we hope to welcome you back again. Thank you.
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Sugar Land, Texas
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“comfortable and close to most attractions”
5 of 5 stars Reviewed November 14, 2012

We stayed in this hotel for 4 nights. It is very clean and comfortable. The beds were good and the hotel was clean, the manager and the staff were very helpful and friendly. They even had umbrellas to lend during raining days. The Wi-Fi in the rooms is weak, but you can use the downstairs lounge filled with small tables and chairs, great for homework doing. Since our kids have to make work for school. Free coffee, tea, and hot chocolate is offered in the lounge. The hotel is only 2 blocks from Pier 40, a short walk to Little Italy and Chinatown. We had to rent a car for the weekend and Budget was just a block away. There is Ross a block away for all the forgotten to pack items. In all was worth the price for so many conveniences.

Room Tip: The windows must have good seals. I don't remember being noisy at night, or maybe I was too tir...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask likecomfort_10 about Hilton San Francisco Fisherman's Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHilton, General Manager at Hilton San Francisco Fisherman's Wharf, responded to this review
November 20, 2012
We truly appreciate you taking the time to let us know about your recent four-night stay with us. Though it's unfortunate to learn that it rained while you were visiting, we're glad that our staff could provide you and your family with umbrellas before you explored the area! As you mentioned, we're just steps away from Little Italy, Chinatown and Fisherman’s Wharf, which are all intriguing attractions to visit while in San Francisco. It's always nice to read when our location works out so well for a guest's stay and we're sincerely grateful that you've shared so much detail in your one review. The next time you are in the area, we hope that we get the pleasure to welcome you back to the Hilton San Francisco Fisherman's Wharf. Thank you.
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Additional Information about Hilton San Francisco Fisherman's Wharf

Also Known As:
Hilton San Francisco Fisherman`s Wharf Hotel
Hilton San Francisco Fisherman`s Wharf Hotel San Francisco
Hilton Hotel San Francisco
Hilton San Francisco
San Francisco Hilton
Hilton Fishermans Wharf
Address: 2620 Jones Street, San Francisco, CA 94133
Phone Number:
Region: United States > California > San Francisco > Fisherman's Wharf
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#93 Family Hotels in San Francisco
Price Range: $$$
Hotel Class:3.5 star (3.5*)
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