I won the Prescott Hotel on a Priceline bid of $85/night for a 3-night weekend stay in mid-November. I was a bit concerned about previous TA reviews citing musty-smelling rooms, dirty carpets, old bathrooms, noise, non-functioning wi-fi, etc. Fortunately, I didn't experience any of these problems during my 3 nights there, and overall I was happy with my stay, esp. considering the discounted price I paid.
My late night check-in was quick and painless. I was given a room on the 6th floor. It faced the elevators, but noise from the hallway was never an issue. The room's only view was of an internal airshaft and other rooms, but the upside to this was that it was quiet. A street-facing room would have been much noisier. The only noise I ever got was an occasional creaky floorboard, as you would expect in an older building; this never bothered me. The room itself was compact but well laid out and well decorated, in a sort of Ralph Lauren brown paisley theme. I think two people with two large suitcases would have felt quite cramped in the room. Since I was staying by myself, I rather liked the room's snug and cozy proportions. Thankfully, there was no evidence of the musty smell that other reviewers had referred to. Also, the carpet was perfectly clean and the free wi-fi worked great throughout my 3-day stay.
The bathroom was very spacious, and must have been recently renovated, as the tile, grout, wallpaper and shower curtain were all pristine. Everything was gleaming and spic and span. Water temperature and pressure were perfect, and the bathrobes and the L'Occitane toiletries were nice touches.
The "living room" in the lobby is well decorated and a great space in which to relax with a cup of coffee and a newspaper. Complimentary coffee and tea are served 6-10 AM every day. It's too bad this service isn't available all day long, as is the case with some other Union Square hotels. The range of complimentary newspapers, including the NYTimes and the Wall Street Journal, was much appreciated.
I never tried breakfast in the Postrio restaurant off the lobby; it offers a very limited menu and is seriously overpriced. Instead, every morning I took my free cup of coffee and headed off to the unpretentious, casual and welcoming Honey Honey cafe just 1/2 a block away, at the corner of Post and Taylor.
I didn't need any special services while staying at the Prescott, so only had superficial contact with the staff. I would say they ranged from gracious and efficient to just passable. The housekeeping staff was lovely and did an outstanding job cleaning my room. Some of the front desk staff seemed more interested in gossiping and joking among themselves than in helping guests. One morning, I (very politely) let the young woman at the concierge desk know that the coffee carafe was empty, and she said not one word to me the whole time she replaced it. No "good morning", no "you're welcome" when I thanked her; not a word. A few minutes later, I saw her give another guest the silent treatment, so it seems she wasn't allergic just to me. Quite a weird, off-putting experience more befitting of a hostel or budget hotel than one that bills itself as a luxury boutique hotel.
I was able to shrug off the service lapses by reminding myself about my great Priceline deal. I'd definitely stay at the Prescott again for less than $100/night. But, for that weekend, the best rate available from the Prescott's own web site was $194/night - if I were paying that rate, I would find another hotel with better service standards and larger rooms.
- Official Description (provided by the hotel):
- The elegant Prescott Hotel, in the vibrant heart of San Francisco's Union Square, was recently named one of Travel + Leisure's top 50 hotels in North America. Stepping through its doors makes it immediately apparent why, with its quiet, exquisite sophistication and attentive service. Discerning travelers are drawn to this lovely boutique hotel and the adjacent Postrio restaurant just steps from Union Square, Moscone Center, Chinatown and more. ... more less
- Reservation Options:
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- Also Known As:
- Kimpton San Francisco
- Prescott Hotel Kimpton