Very good customer service, the morning wake up calls are from a real person not machines, he actually dialed several time to make sure we are waked up to catch a 6:00 am flight.
All the staffs are very friendly and happy to assist us with everything, especially for the kids. It is one of the best customer service hotel we ever been.
Because they are out of the double bed room during our check-in, we were offered upgrade to a studio suite with roll-away bed for a small fee.
The room is very nice and clean, and the bed is very comfortable.
It is definitely one of the top hotel in SF area.