Service was good enough, but indifferent. Blaring music greeted us as we got off the elevator, which made us want to leave as soon as possible. The manager explained the music selection and level was to wake people up - even at 10:00 p,m,? Their restaurant service was indifferent, robotic and food mediocre.

The best part of this experience was the cleaning staff. We happened to be in our room when the housekeeping supervisor came by to check the rooms after they had been cleaned. She wanted to know about every little thing we thought about the condition of our room and continued to follow up when we pointed out a few neglected areas.

If you can stay for less than $100/night, then this hotel is fine. There's nothing disgusting or unsafe about. However, if you are looking for a nice place to stay for $100 or more per night, I would choose somewhere else.

First, on Tuesday night around 9 p.m., I called for a wake up call and no one answered. I hung up and kept calling back every 15 minutes with the same results. After an hour of trying, I called every number I could find -- front desk, conceirge, housekeeping, room service, etc. and NO ONE answered the phone. This was very frustrating. (However, I was able to place a wake up call request on the other nights of my stay)

Second, I wouldn't rely solely on the wake-up call. It wouldn't ever be right at the specified time.

Third, the street noise was extremely loud. I heard sirens and construction noise all day and night the entire week. As I was checking out, a colleague told me there are floor vents that are left open, but if you close them, it quiets the noise significantly. I wish I had been told I could close those vents (or if those vents had been closed in the first place.)

In conclusion, this hotel is fine, but I'd stay somewhere else with all the great hotels San Francisco offers!

This is a nice looking hotel (W-esque) hiding what's underneath an old decrepit building.

When I turned the tap on in tub, the water ran brown for 20 seconds.

When I turned on the tap in the sink, it spewed water all over my suit.

The walls are PAPER THIN. I could hear everything happening in the halls or next door (a room inhabited by a mother and her pre-teen daughter, who spent much time debating what she would wear)

And for a hotel located downtown, it fails miserably in the basics for a business traveler. The business center is closed and there's no way to print anything should you need it for your meeting. The wifi on my floor kept going in and out every 10 minutes. And finally on my last morning, their internet billing system refused to let me sign up for more access.

Just appalling. An utter failure.

I booked this hotel at the last minute and was very happy with it. It is right across the street from the Westfield shopping center and the Powell Street BART station; quite a convenient location. The hotel itself is very modern and clean. It felt very safe, which was important to me as a female traveling alone.

When I arrived I notiiced there was a conference of Ebay taking place there, and also that many pilots and flight attendants stay there. To me, that says the hotel is good, because big companies and airline employees know where to stay.

I had some drinks and appetizers in the bar which were tasty and reasonably priced. The bartender served my wine with a "back"; a little extra portion in a seperate glass, which was nice. during happy hour, buy one appetizer and the second is 55 cents. We had the fried calamari and chicken satay and both were very good.

The room was on the smaller sie but fully equipped, and the beds were comfortable. the view of the city was fantastic. The only complaint I had was that the movies on the tv were very expensive ($16.99) and the tv was hard to operate generally - I could not find the local channels at all. Also, there was a wireless internet connection in the room but it was quite slow and they charged $12.99 for each day.

Overall I was very satisfied with this hotel and would definitely stay there again.