I seem to be finding a LOT of business class hotels now that are very lacking in customer service, which is a pretty hard trend to take considering most chain hotels have raised their prices and reward redemptions greatly over the last year. I've stayed at many hotels in Fisherman's Wharf from the Holiday Inn Express and Holiday Inn to the Marriott. Here are my pros and cons of the Marriott Fisherman's Wharf:
Service related issues:
- At check-in, I was assigned a tiny room and told there were no upgrades available for that night for Platinum members. I pulled up the fact there were larger rooms and suites available to book for that night on the website and as a Platinum member I am entitled to an upgrade if available at the time of check in. Begrudgingly, they placed me a larger room which 'magically appeared' (although still not a suite). Marriott Rewards members may want to consider this when choosing. They lie to Platinum guests.
- We left a small bag of souvineers in the room when we checked out. When we called the hotel upon getting home the next day, they told us they found the bag of souvineers but would charge us $20 to ship them to us using UPS. I've left phone chargers and clothing in hotels before and was never charged to ship them back to me.
- On the last day, we never got the 9 a.m. wakeup call we left the night before. We did not set out phone alarms and didn't wake up until 10 a.m. Had we needed to catch a flight, it would have been an issue. Luckily it only cost us an hour of walking around sightseeing.
- Made reservation with concierge for an Airport Shuttle (shared van). Later in the day, we asked the concierge to change the reservation to an hour later and he said it would be no problem. When we arrived, this was never done. Our reservation was still for the earlier shuttle and because they didn't change it to the later one as requested, we had to wait an additional 45 minutes, which made things tight catching our plane. Inexcusable.
- One of the hardest beds I've ever (tried) to sleep on. And the couch in the room had lots of 'human stains' on it. ick No jacuzzi or pool.
Even though the Courtyard by Marriott practically next door is cheaper, I chose to stay here because the Courtyard still has the ugly McDonalds color scheme in the rooms. Red and yellow everything. Ugh. This actual Marriott has soothing colors and earth tones and feels less cheesy.
Platinum members are given a coupon for free breakfast or additional reward points.
Location is amazing. A few streets over and you are right in Fisherman's Wharf. Although the area can get sketchy at night, we walked from the bars near the Wharf to the hotel at midnight and felt safe. Its really easy to do sightseeing and you can walk to the wharf and seafood places in a minute or two. The cable cars stops are located a couple minutes walk away. You can walk to Coit Tower or The North End Italian section/Chinatown in about 10 minutes.
There is a Trader Joe's a block or two from the hotel which sells cheap wine, snacks and beer. There is also an In N Out Burger nearby, so you can grab some latenight burgers and shakes cheap.
One of the biggest benefits to staying here is because it is more expensive than some of the other hotels in the area (Holiday Inn Express, Sheraton, Raddisson, Courtyard) you don't get as many tourists, groups of high school students and little kids running everywhere. It is more business people and a few tourist couples here and there. The Holiday Inn Express looks like a high school cafeteria crossed with a daycare center in the mornings at breakfast.
The only bad thing is the hotel does have more of a business vibe than a family fun vibe ... which is kind of what Fisherman's Wharf is all about. Also, there are really no nice seating areas outside, which is a shame. The Sheraton has firepit tables and lots of couches outside for relaxing.
Overall, this is a pricey hotel compared to others ... I can't say too many bad things about the actual property. It is clean and nice and I loved the relaxing color scheme after a long day of walking around. In the future, all the service issues would prevent me from staying here again. Charging us to ship back a small bag of items ... missing wake up calls ... lying about upgrades ... that made this a 4/5 star stay into a 3 star stay and a customer who won't return. Its the Kimpton Hotel for me the next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.